Assistant was so helpful. I bought a Dior perfume which they don't have do so said for it there snd had it posted to me, arrived two days later.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 51/53, Gunwharf Quays Shopping Centre, PO1 3TU PORTSMOUTH, GB
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Lisez les avis des autres
Assistant had good knowledge of products and competently submitted a home delivery for a product they did not stock in-store. Very quick service and next day delivery was a great shopping experience.
L'entreprise a répondu
First rate knowledge courteous friendly professional service. Item wasn't in stock but was sent to our home. Needless to say it arrived a day earlier than advised. Brilliant Thank you
L'entreprise a répondu
After my favourite scent of many years was discontinued I wandered into the perfume shop a bit lost but hopeful that I might find a decent replacement and thanks to the incredibly helpful lady at the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- aussi dans
- Fournisseur d'arômes et de parfums
- Fournisseur de cosmétiques et de parfums
- Fournisseur de produits de beauté
- Magasin de cosmétiques
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 51/53, Gunwharf Quays Shopping Centre, PO1 3TU, PORTSMOUTH, Royaume-Uni
4,6
Excellent
52 avis
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Very helpful staff
3 mars 2026
Réponse de The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I walked into the Gunwharf branch in…
I walked into the Gunwharf branch in Portsmouth. I met a lady named Patricia Spragg, oh she was God sent. So patient and helpful. It took weeks for me to get my refund but she was behind it in chasing up . I would drive from Chichester to that shop and talk to Patricia who was really helpful. After a battle she managed to get my refund back from an order in which I did not receive all that I had paid for .
28 janvier 2026
Avis spontané
Réponse de The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Your prices are excellent and received…
Your prices are excellent and received the Order so promptly
4 février 2026
Réponse de The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Excellent service and got a discount on my perfume as it wasn’t in stock in the store. It got delivered a few days later to my home.
18 janvier 2026
Réponse de The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Helpful presents staff happy bunny in the shop and…
Helpful presents staff in the shop and online delivery on time
16 décembre 2025
Réponse de The Perfume Shop - Portsmouth 81
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
Sales assistant was very helpful
Sales assistant was very helpful, knowledgeable & friendly while dealing with the purchases in a busy outlet.
10 décembre 2025
Réponse de The Perfume Shop - Portsmouth 81
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Réponse de The Perfume Shop - Portsmouth 81
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Réponse de The Perfume Shop - Portsmouth 81
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
I brought my daughter’s perfume from…
I brought my daughter’s perfume from here for Christmas as there was a special offer on as it was in the Black Friday deal. They sent me in good time and wrapped up very well.
16 novembre 2025
Réponse de The Perfume Shop - Portsmouth 81
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Réponse de The Perfume Shop - Portsmouth 81
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Réponse de The Perfume Shop - Portsmouth 81
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Personalised Ribbon
Amanda, Beth and Rory were so helpful and made our shopping trip!
8 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Portsmouth 81
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Brilliant service from The Perfume Shop…
Brilliant service from The Perfume Shop whether online or in store.
Online was so simple, the parcel arrived a day earlier than expected which was great.
The staff in my local store (Gunwharf Quays) are so friendly and helpful but not pushy, it’s a pleasure to shop there.
17 octobre 2025
Réponse de The Perfume Shop - Portsmouth 81
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Excellent customer service
Excellent customer service. She was the only person on duty in the shop at the time and was managing other quite demanding customers and still found a moment to acknowledge me.
Very weldone for a welcoming service
23 septembre 2025
Réponse de The Perfume Shop - Portsmouth 81
Hi,
Thanks for your a lovely review. It's great to hear of your experience and thank you for shopping with us. We appreciate you.
The Perfume Shop.
The aftershave arrived before the due…
The aftershave arrived before the due date. So that was a nice surprise and had no worries. Definitely oder from here again .
28 août 2025
Réponse de The Perfume Shop - Portsmouth 81
Hi,
Thanks for your review. I am so pleased to hear you are happy with our services and thank you so much for shopping with us.
The Perfume Shop.
Réponse de The Perfume Shop - Portsmouth 81
Hi,
Thanks for your positive review! We appreciate you and hope you have a lovely day.
The Perfume Shop
Réponse de The Perfume Shop - Portsmouth 81
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Very helpful salesperson
Very helpful salesperson. She ordered the perfume online for me and it arrived two days later. Very happy!
22 juillet 2025
Réponse de The Perfume Shop - Portsmouth 81
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
Réponse de The Perfume Shop - Portsmouth 81
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Brandon's the goat
Brandon on the desk was super helpful. Absolutely amazing !! Should get promoted ASAP!
18 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Portsmouth 81
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
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