I visited the Perfume Shop branch in Westfield Stratford (Ground floor branch). The sales assistant, Rose was extremely attentive to me, her customer service was exquisite! I will definitely be return... Voir plus
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Établissement
Changer d'établissementSU1076 The Gallery, Westfield Stratford City, E20 1EP LONDON, GB
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Lisez les avis des autres
Elena the deputy manger of the store really helped me with choosing the gift packs and helped me out with the best deals I really appreciated her kindness and time she was spending with me Thank... Voir plus
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★★★★★ Brilliant service, exactly what you hope for! Served by Neriah — her customer service was absolutely impeccable. She was so attentive, explained all available options and offers clearly, an... Voir plus
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Had a lovely experience with Rosaline at TPS in Stratford Westfield. Rosaline was very patient, friendly and went the extra mile to make our experience worthwhile. She even gave us a present after a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- aussi dans
- Fournisseur d'arômes et de parfums
- Fournisseur de cosmétiques et de parfums
- Fournisseur de produits de beauté
- Magasin de cosmétiques
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
SU1076 The Gallery, Westfield Stratford City, E20 1EP, LONDON, Royaume-Uni
4,9
Excellent
179 avis
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Customer service five star will…
Customer service five star will definitely go back and recommend
10 avril 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sabrina was a very talented and excellent customer orientated staff with a 5 star all round service.
5 Star for Sabrina
10 avril 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rose and Elena were extremely helpful…
Rose and Elena were extremely helpful with my indecisive choice. They were patient and offered me their opinions which helped me secure the perfect fragrance for my daughter’s aunty. I have left after receiving such genuine and personal customer service. I will most definitely revisit and hope to be served by the both of them.
8 avril 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I’ve been served by Sireen today and…
I’ve been served by Sireen today and what a wonderful service and professionalism!
Very happy with the service she provided to me. 5 Stars keep up the good work.
Thank you
30 mars 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
She is very approachable
She is very approachable, gave good recommendation, made it a worthwhile shopping experience.i had a pleasant time shopping with her today
Sireen
26 mars 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Enrique and the team are superstars!
Enrique and team were extremely helpful in helping me choose a perfume for my mums birthday. They even gift wrapped the perfume free of charge! Will come back here to buy perfume for all my future birthday gifts
20 mars 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rose was amazing
Rose was amazing, she has gone above and beyond to help me decide which perfume to buy because I didn't know what i wanted to buy when I came to the shop. She is amazing!
11 mars 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great place for perfumes with good…
Great place for perfumes with good options and deals
6 mars 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
Amy was a great help and walked me through a load of different scents before helping me make a decision.
2 mars 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Enrique was pleasant, professional and very helpful. :)
28 février 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Worst costumer service at the shop…
Worst costumer service at the shop westfield and also support team did worse. I was denied discount on blue light when i contacted the support team they asked me to go back to store and they will give me partial refund but when i went back the team refused to give discount even though i showed them emails from their support. I paid parking charges and fuel to get back their when again i reached their support they repeated same thing to go back to store. First they denied discount then they offered partial discount and even that was not given. Wasted my time and money
13 février 2026
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello Malik,
I am truly sorry to hear about your experience at our Westfield store, this is certainly not the level of service we aim to provide and I completely understand how frustrating it must have been to be asked to return to the store multiple times without receiving the discount you were entitled to, especially having incurred parking and fuel costs.
I have personally forwarded your complaint to the Area Manager so they can review this with the store team and ensure this does not happen again. In the meantime, please reach out to our Customer Services department via our website so we can resolve this for you directly.
Thank you for bringing this to our attention, and I sincerely apologise for the inconvenience caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service from Rose
Amazing customer service from Rose. Great knowledge of all the products & very friendly manner 🌟
21 février 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Halima the sales assistant was 10/10
Halima the sales assistant was amazing, she made my experience in store 10/10, give her a pay rise!!!
13 février 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Enrique and his team was absolutely…
Enrique and his team was absolutely brilliant and so helpful with me finding a gift and wrapping it with personalized ribbon chocolate and bear shop environment was great and made everything smooth and easy will definitely be coming back again.
11 février 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Best as always!
As always the best customer service!
Enrique has been amazing, he helped me to find out the best perfumes for myself and for my partner!
11 février 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really happy with the service given…
Really happy with the service given today by Enrique! He is a star, really helpful and kind.
11 février 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Oyeshi was very helpful and friendly
Oyeshi was very helpful and friendly! Really helped me choose some good perfumes within budget and she is an asset to your company! Really happy with my purchase and will be coming back again! 10/10 customer service
1 février 2026
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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