I came here on a Wednesday right before close and was greeted by a lovely team Hamdi, Ahmad and Aman. They were so kind and patient in helping me decide what perfume to get! I didn’t feel rushed at a... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUNIT 2118, Westfield London , Ariel Way, W12 7GF WHITE CITY, GB
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Lisez les avis des autres
The person who dealt with me was extremely helpful. However because my details were incorrectly added to their system. My parcel arrived with the initials Ms, stead of Mrs. I give them 4 stars instea... Voir plus
L'entreprise a répondu
Ayan was a very professional customer service. The way she explained was perfect and got me to have my gift choices, when I stacked in between choices, she has a good knowledge of the perfumes. She de... Voir plus
Maram was amazing and helped us make a decision on what perfume to purchase! She communicated the gifting procedure clearly and was a joy to talk to! :)
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
UNIT 2118, Westfield London , Ariel Way, W12 7GF, WHITE CITY, Royaume-Uni
4,6
Excellent
20 avis
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Réponse de The Perfume Shop - White City 222
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely Team
I came here on a Wednesday right before close and was greeted by a lovely team Hamdi, Ahmad and Aman. They were so kind and patient in helping me decide what perfume to get! I didn’t feel rushed at all. Such a nice experience, I recommend buying perfumes from this store when in Westfield!
6 mai 2026
Avis spontané
Réponse de The Perfume Shop - White City 222
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - White City 222
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The assistant was very patient
The assistant was very patient, friendly and made sure I picked what exactly I needed , all in all really good experience.
22 mars 2026
Réponse de The Perfume Shop - White City 222
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - White City 222
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
great customer service
Thanks to Maram! She helped me out with buying gifts for my partner a she had amazing Customer service skills and helped me out with everything i needed.
11 février 2026
Avis spontané
Réponse de The Perfume Shop - White City 222
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Every helpful nd good customer service
Every helpful nd good customer service
10 février 2026
Avis spontané
Réponse de The Perfume Shop - White City 222
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you Hamdi your so sweet and thank…
Thank you Hamdi your so sweet and thank you for good service.
5 février 2026
Avis spontané
Réponse de The Perfume Shop - White City 222
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Super Helpful!
Maram was amazing and helped us make a decision on what perfume to purchase! She communicated the gifting procedure clearly and was a joy to talk to! :)
31 janvier 2026
Avis spontané
Réponse de The Perfume Shop - White City 222
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ayn was really accommodating and…
Ayn was really accommodating and recommended I really wanted. She keeps on smiling on customers
21 janvier 2026
Avis spontané
Réponse de The Perfume Shop - White City 222
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Victoria did that !!!!!
Victoria made my birthday a dream to shop for. The woman just knows how to make you feel and smell good
8 janvier 2026
Avis spontané
Réponse de The Perfume Shop - White City 222
Hi,
Thank you for your 5* review. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop
they are always there for me
they are always there for me. Is my shop my lovely shop.
30 octobre 2025
Réponse de The Perfume Shop - White City 222
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Very nice to deal with you people
Very nice to deal with you people, I love the fact that all my items came at the right time and the delivery is perfect and expecting to buy more because I love some of ur products and I will still buy more .
26 juin 2025
Réponse de The Perfume Shop - White City 222
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
Great deals
Great deals, and great service. Lisa was easy to talk to and made sure I had the best experience by helping me find the right scent I wanted by spending time and exploring my preferences. Nothing was a trouble and I’m an ever so grateful customer who would come again. Thank you Lisa!
6 juin 2025
Avis spontané
Beautiful fragrance.... arrived on time
The person who dealt with me was extremely helpful. However because my details were incorrectly added to their system. My parcel arrived with the initials Ms, stead of Mrs. I give them 4 stars instead of 5 because I am Mrs not Ms.
22 mai 2025
Réponse de The Perfume Shop - White City 222
Hi,
We appreciate you bringing this to our attention. We are sorry to hear that your parcel arrived with the incorrect title. We'll review our data entry process to prevent similar errors in the future. We appreciate your feedback.
The Perfume Shop
Had an excellent experience with the…
Had an excellent experience with the lovely girl Victoria. She listened to everything I wanted and gave me the most perfect customer service. Extremely helpful girl.
14 mai 2025
Avis spontané
Réponse de The Perfume Shop - White City 222
Thank you for your positive review!
The Perfume Shop.
I must say the customer service from…
I must say the customer service from the girl serving me (who I think was named Lisa) was great. I was so indecisive as I was not sure what I was looking for really. Talked through the kind of fragrance I wanted, sampled a couple and walked out with two. Refreshing experience and will be back.
25 mars 2025
Avis spontané
Réponse de The Perfume Shop - White City 222
Hello,
We're so glad to hear you had a positive experience with our team. It sounds like you received excellent service and were able to find the perfect fragrance. We appreciate you taking the time to share your feedback. We hope to see you again soon!
Kind regards,
Jasmyn
Amazing customer service by Tara
Amazing customer service by Tara! She helped me find exactly what I was looking for and I will be coming back to purchase more.
26 mars 2025
Avis spontané
Réponse de The Perfume Shop - White City 222
Hello,
We're so glad to hear you had a positive experience with Tara! We strive to provide excellent customer service and are delighted that she was able to help you find what you were looking for. We appreciate your kind words and look forward to welcoming you back soon.
Many thanks,
Jasmyn
Ayan was a very professional customer…
Ayan was a very professional customer service. The way she explained was perfect and got me to have my gift choices, when I stacked in between choices, she has a good knowledge of the perfumes. She deserved more than 5 start. Keep it up the good and professional customer service Ayan. 👏
13 décembre 2024
Avis spontané
Staff was helpful at Westfield
Staff was helpful at Westfield , White City and Deivery was quick .
2 décembre 2024
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