I came into this store not knowing what product I wanted. I was incredibly impressed by Ivy, who not only knew almost everything there was about perfume, she also gave me excellent recommendations and... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 32, Shopping City, High Rd, N22 6YR WOOD GREEN, GB
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Lisez les avis des autres
Great customer service from Valentino today who was professional and knowledgeable when helping me choose a fragrance for my wife. Give that man a raise!
L'entreprise a répondu
Best customer service I’ve experience in ages ! Ivy served me and was incredible ! I was looking for a birthday present and was really unsure what to get, but Ivy was so kind, patient, informative and... Voir plus
L'entreprise a répondu
I had a great experience at The Perfume Shop in Wood Green. Ayshe provided amazing customer service and was so helpful throughout. She helped me find the perfect perfume for my husband and also a love... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- aussi dans
- Fournisseur d'arômes et de parfums
- Fournisseur de cosmétiques et de parfums
- Fournisseur de produits de beauté
- Magasin de cosmétiques
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 32, Shopping City, High Rd, N22 6YR, WOOD GREEN, Royaume-Uni
4,8
Excellent
103 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service from…
Excellent customer service from Valentino very helpful and friendly
15 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Wood Green 107
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
I had a great experience at The Perfume…
I had a great experience at The Perfume Shop in Wood Green. Ayshe provided amazing customer service and was so helpful throughout. She helped me find the perfect perfume for my husband and also a lovely one for my mum. She was friendly, patient, and really knew her stuff. Thank you, Ayshe I’ll definitely be coming back!
11 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Wood Green 107
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Today I was served by a very helpful…
Today I was served by a very helpful and knowledgeable lady called Raz. She was very patient with me and helped me to find the right perfume and beautifully gift rapped it. She is a true asset to this company and I will be returning!
6 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Wood Green 107
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Réponse de The Perfume Shop - Wood Green 107
Hi,
I am really sorry to hear of your recent experience and can understand how frustrating this was for you.
Please pop in touch via email at reviews@theperfumeshop.com so a member of our team can look into this for you. I am so sorry for any inconvenience caused and I hope this gets resolved for you as soon as possible.
Kind regards,
Sharain - The Perfume Shop
Angie paid attention and was patient…
Angie paid attention and was patient enough to explain and, walk me through 2 different brand/product lines.
She was knowledgeable, friendly and focused.
8 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Wood Green 107
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Customer service
I bought some perfume click and collect all 3 times I have been left waiting hours for a pick up confirmation email customer service online said there's nothing they can do as the store is closed id have to wait till tomorrow mind you this was 4 30pm and the store is open till 7pm refund I got no confirmation email and had to contact customer service again then they said I'd have to wait 24 hours for a email other shops like superdrug send your confirmation as soon as u return the item this shopping experience has put me off for sure now ever using perfume shop again even if they do do some really good deals
4 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Wood Green 107
Hi,
We regret you experienced delays with your click and collect order and refund. We're sorry for the lack of communication and the inconvenience caused by the wait times. We appreciate your feedback and will review our processes to improve the shopping experience.
The Perfume Shop
Sener has been so pleasant and has…
Sener has been so pleasant and has great customer service service skills either good mannerisms.
He is an asset to the Perfume shop company.
31 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Wood Green 107
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Very nice service from Shahira
29 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Wood Green 107
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Abree provided excellent servic.
14 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Wood Green 107
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Amazing customer support
Amazing customer support! Purchased two sets of perfumes, received some samples too! Was very pleased!😌
11 octobre 2025
Réponse de The Perfume Shop - Wood Green 107
Hi,
Thanks for your positive review! It's great to hear, we appreciate you.
Kind regards,
Sharain - The Perfume Shop.
I’ve just been served by an amazing…
I’ve just been served by an amazing young gentleman, Valentino. He was extremely knowledgeable about the different products, had a great professional yet friendly attitude. He beautifully wrapped my gift. He is a credit to this store! Thank you so much
30 septembre 2025
Avis spontané
Réponse de The Perfume Shop - Wood Green 107
Hi there,
I am so happy to hear you have had a 5* experience with us. Thank you for your review. Enjoy your purchase.
Kind regards,
Sharain - The Perfume Shop
Shum was very friendly and extremely…
Shum was very friendly and extremely helpful will definitely be returning thank you for making my experience the best :)
9 septembre 2025
Avis spontané
Réponse de The Perfume Shop - Wood Green 107
Hi,
Thanks for your lovely review. We appreciate you!
The Perfume Shop
Angie wad great
I went to go get my daughter perfume and I was served by Angie. She was so amazing and helpful. She recommended some really nice fragrances and she did it all with a lovely smile. Great employee, she should get a raise as she's really helpful. A definite asset to the company.
28 août 2025
Avis spontané
Réponse de The Perfume Shop - Wood Green 107
Hello,
We appreciate you taking the time to leave us a review. We're happy to hear that you had such a positive experience. It's great to know that our team member was so helpful in finding the perfect fragrance for your daughter.
Kind regards,
Jasmyn
The Perfume Shop
Kali was so very helpful
Kali was so very helpful. She was very positive , kind , approachable and went above and beyond to help me.
Thank you Kali.
21 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Wood Green 107
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Excelente calidad d servicio.
9 juillet 2025
Réponse de The Perfume Shop - Wood Green 107
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Today i visited the perfume shop in…
Today i visited the perfume shop in wood green and the Customer service i received from Kali was outstanding she was very patient and willing to help and explain how to use my account and she helped me pick out a nice perfume for a gift. Really made my experience better overall and she went above an beyond to make sure I was alright.
30 juin 2025
Avis spontané
Réponse de The Perfume Shop - Wood Green 107
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
The girls helping us were lovely
The girls helping us were lovely, very patient and helpful, and answered all questions. Overall was a very easy and nice experience.
25 juin 2025
Avis spontané
Réponse de The Perfume Shop - Wood Green 107
Hi,
It's lovely to hear your kind words on your recent visit. Thank you!
Kind regards,
Sharain
The Perfume Shop Team
Very professional and very helpful and…
Very professional and very helpful and supportive- from Lucia
20 juin 2025
Avis spontané
Réponse de The Perfume Shop - Wood Green 107
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Eileen was amazing
Eileen was amazing, so incredibly helpful and attentive. I’d come back just for her!
9 juin 2025
Avis spontané
Réponse de The Perfume Shop - Wood Green 107
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Aleema was great her professionalism…
Aleema was great her professionalism was unmatched and she made me feel at ease when shopping for the perfume. I will definetly be back again. Thanks for everything !
4 juin 2025
Avis spontané
Réponse de The Perfume Shop - Wood Green 107
Hi,
Thanks for your review. I am happy to hear of your recent experience.
Sharain
The Perfume Shop Team
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