Overall great experience, ordered some aftershave for my sons birthday, great value for money. It was delivered the following morning, didnt expect my order to arrive as quick as it did, well done g... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 15A, Crowngate Shopping Centre, WR1 3LD WORCESTER, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Mohammed was very helpful, lovely, patient and very understanding . he even wrapped the perfume up and added a personalised ribbon onto the package. Thank you for your fabulous customer service.
L'entreprise a répondu
i visited the worcester location in chapel walk in search of my new scent. i’d worn the same for the past 30 years until it was discontinued:( i’ve been researching and searching for the past 4 years... Voir plus
L'entreprise a répondu
Was a quick and easy order but I didn’t get my free samples box. Additionally, when I attempted to contact TPS it wouldn’t let me email or call.
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 15A, Crowngate Shopping Centre, WR1 3LD, WORCESTER, Royaume-Uni
4,5
Excellent
18 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Mohammed was very helpful
Mohammed was very helpful, lovely, patient and very understanding . he even wrapped the perfume up and added a personalised ribbon onto the package.
Thank you for your fabulous customer service.
4 mai 2026
Avis spontané
Réponse de The Perfume Shop - Worcester 354
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Overall great experience
Overall great experience, ordered some aftershave for my sons birthday, great value for money. It was delivered the following morning, didnt expect my order to arrive as quick as it did, well done guys
22 avril 2026
Réponse de The Perfume Shop - Worcester 354
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Goods arrived as described and on time
Goods arrived as described and on time, Also nicely packaged,
11 février 2026
Réponse de The Perfume Shop - Worcester 354
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kept me informed about the delivery and arrived on time within the 3 hour time slot.
Kept me informed
10 février 2026
Réponse de The Perfume Shop - Worcester 354
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
i visited the worcester location in…
i visited the worcester location in chapel walk in search of my new scent. i’d worn the same for the past 30 years until it was discontinued:( i’ve been researching and searching for the past 4 years with no success:( i gave it one last shot and it was an amazing experience. aaron delivered first go! he gave me others to sample as well but i explained what i was looking for and what i knew i didn’t want and literally the first scent he suggested was the one!! incredibly impressed and happy:) he made it so simple and was so kind and understanding!! aaron in worcester thank you so so much!!!
7 février 2026
Avis spontané
Réponse de The Perfume Shop - Worcester 354
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
the perfume shop Worcester…
Went into the perfume shop Worcester again after an amazing experience last time! I was served by Jodie this weekend and she was so patient with me!
17 janvier 2026
Avis spontané
Réponse de The Perfume Shop - Worcester 354
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service
Amazing service! Thank you for helping me sort a great present for a family member.
5 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Worcester 354
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Gabby was extremely helpful
Gabby was extremely helpful, I had around 8-9 different fragrances I wanted to try & she helped me make a decision. Would recommend.
10 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Worcester 354
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Very helpful staff
The lady who served me in the shop in Worcester was most helpful and ordered the perfume online as it was not in stock in the shop. It arrived very quickly.
4 décembre 2025
Réponse de The Perfume Shop - Worcester 354
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Friendly and helpful staff
Friendly and helpful staff more than happy to help
5 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Worcester 354
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Worcester store
Visited the Worcester store today and Jodie was so helpful and kind to us during our visit! Thank you!! ✨✨- the vinted dress girly
2 août 2025
Avis spontané
Réponse de The Perfume Shop - Worcester 354
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Réponse de The Perfume Shop - Worcester 354
Hi,
Thank you for your kind review. We appreciate you!
The Perfume Shop.
Réponse de The Perfume Shop - Worcester 354
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Great customer service
Great customer service, the girl that served us was very friendly and most helpful.
4 avril 2025
Réponse de The Perfume Shop - Worcester 354
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
Worthwhile discounts
Relevant notifications by email
Good discount
Good selection of perfumes
When I visit the shop I always receive courteous and helpful service
7 février 2025
Réponse de The Perfume Shop - Worcester 354
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Shocking service
Shocking service, no one calls back as promised, voucher balance taken by company when the transaction declined, had to move heaven and earth to prove otherwise and still not been refunded, out of principle I will never spend my money here again, had to chase this myself to prove the company had taken money
23 janvier 2024
Avis spontané
Was a quick and easy order but I didn’t…
Was a quick and easy order but I didn’t get my free samples box. Additionally, when I attempted to contact TPS it wouldn’t let me email or call.
9 décembre 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.