Brooke and Elliot were super, real proper customer service. They knew all the products really well and were very patient. AMAZING CUSTOMER SERVICE.
L'entreprise a répondu
Établissement
Changer d'établissementc/o Superdrug, 44/46 Montague Street, BN11 3HE WORTHING, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My experience was fantastic today as the young gentleman assistant, was in no rush to quicken us with our purchases. Nothing was too much and he got the sale. He was pleasent, knowledgeable and a cred... Voir plus
L'entreprise a répondu
Got a new perfume for myself and a gift for a friend. Abigail was really helpful with showing different fragrances and suggesting what to get. She even managed to convince my friends to buy a new perf... Voir plus
L'entreprise a répondu
I came in to get some perfume for a friend and Abigail was very helpful in choosing the right one. this then led me to choosing and purchasing on for myself as well which she helped with and was once... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
c/o Superdrug, 44/46 Montague Street, BN11 3HE, WORTHING, Royaume-Uni
4,3
Excellent
18 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They were amazing
Brooke and Elliot were super, real proper customer service. They knew all the products really well and were very patient. AMAZING CUSTOMER SERVICE.
19 avril 2026
Avis spontané
Réponse de The Perfume Shop - Worthing SD 527
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Worthing SD 527
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Worthing SD 527
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really helpful staff
My experience was fantastic today as the young gentleman assistant, was in no rush to quicken us with our purchases. Nothing was too much and he got the sale. He was pleasent, knowledgeable and a credit to the team. Keep up the great work Elliott Cobden, you have a bright future ahead of you. The colleagues with Elliott also deserve recognition, it was a pleasent experience and an example of great customer service.
21 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Worthing SD 527
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
Blonde young girl behind the counter…
Blonde young girl behind the counter did not help. cleaning shelves watching tv from her mobile.
18 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Worthing SD 527
Hi,
We appreciate your feedback and are sorry you did not receive assistance. We will address this with our team to improve our service.
The Perfume Shop
I had my perfume delivered on the said…
I had my perfume delivered on the said date,i find the perfume shop to be very efficiant offering really good prices on there perfume.
12 octobre 2025
Réponse de The Perfume Shop - Worthing SD 527
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Wonderful Help from Mandy
Was helped by Mandy who was not only kind and helpful but it felt like she genuinely wanted to find the best perfume for me! I can be very picky but she was more than patient and showed a wide range of perfumes before finding one I loved! She even set me up a card! Will definitely be back!
12 septembre 2025
Avis spontané
Réponse de The Perfume Shop - Worthing SD 527
Hi,
Thank you for your feedback, we appreciate you!
The Perfume Shop
It was delivered with care and supper…
It was delivered with care and supper quick delivery
3 septembre 2025
Réponse de The Perfume Shop - Worthing SD 527
Hi,
Thanks for your positive review! We appreciate you and hope you have a lovely day.
The Perfume Shop
Réponse de The Perfume Shop - Worthing SD 527
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
I had a fun time give elliott a raise…
I had a fun time give elliott a raise he is the man and he let us try alot of perfumes
18 août 2025
Avis spontané
Réponse de The Perfume Shop - Worthing SD 527
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Came in before and Abigail suggested me…
Came in before and Abigail suggested me to buy Bugatti Amber, I loved it and brought some more today, would highly recommend amazing staff and service.
5 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Worthing SD 527
Hi,
Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.
The Perfume Shop.
Amazing service, lovely staff
Got a new perfume for myself and a gift for a friend. Abigail was really helpful with showing different fragrances and suggesting what to get. She even managed to convince my friends to buy a new perfume for themselves. Amazing service, will definitely buy more.
5 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Worthing SD 527
Hi,
Thanks for your kind words! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Perfume
I came in to get some perfume for a friend and Abigail was very helpful in choosing the right one. this then led me to choosing and purchasing on for myself as well which she helped with and was once again extremely helpful!
5 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Worthing SD 527
Hi,
Thanks for your kind words! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Zoe is very helpful and kind, she helped me shop fir my mums perfumes. My experience has been great with the perfume shop and special thanks to Zoe.
Zoe is very helpful and kind, she helped me shop for my mums perfumes. My experience has been great with the perfume shop and special thanks to Zoe.
9 juin 2025
Avis spontané
Réponse de The Perfume Shop - Worthing SD 527
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
From order to door was prompt & very…
From order to door was prompt & very efficient, thank you.
29 mai 2025
Réponse de The Perfume Shop - Worthing SD 527
Hi,
Thanks for your review. I am pleased to hear of your recent experience!
Kind regards,
Sharain
The Perfume Shop Team
Mandy and her lovely girls were helpful…
Mandy and her lovely girls were helpful as always thank you 😊
12 avril 2025
Avis spontané
Réponse de The Perfume Shop - Worthing SD 527
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.