PetLab Co. - US Avis 444

TrustScore 4 sur 5

4,0

ONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US


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Lisez les avis des autres

Noté 4 sur 5 étoiles

So far the tooth powder is tolerated by by 15 yo terrier mix. I do wish that the packaging was more ecological. I have ordered items for myself from other companies that come in glass jars, packed in... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Trying to extend my auto delivery. With the loss of one dog, I have too much stock and your system doesn’t allow for stopping delivery without cancellation. Quite aggravating because I just want to ca... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Animalerie

Écrit par l'entreprise

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

How to Manage Your Subscription

Écrit par l'entreprise

You can manage your subscription via our account portal
Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.

Coordonnées de contact

  • ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Etats-Unis

4,0

Bien

TrustScore 4 sur 5

444 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Smooth monthly subscription

Smooth monthly subscription. No surprises
Timely delivery. Great product

27 avril 2026
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi Margarita,

We're happy to hear that you're enjoying the smooth monthly subscription and timely deliveries! Thank you for sharing your positive experience with us.

Regards,
PetLabCo.®

Noté 5 sur 5 étoiles

Great stuff for pets

Love their products

3 novembre 2025
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi Olga,

Thank you so much for your kind words. We are thrilled you are seeing the benefits for your pets. Please don't hesitate to reach out should you need any assistance.

Regards,
PetLabCo.®

Noté 5 sur 5 étoiles

They send the items on a timely…

They send the items on a timely schedule and the things I order are always good quality.

3 mai 2026
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi Lorri,

We're happy to hear that your items are delivered on time and are of good quality. We appreciate you taking the time to share your positive experience!

Regards,
PetLabCo.®

Noté 1 sur 5 étoiles

I want to cancel my subscription

I want to cancel my subscription. My dogs hate this. When I try to, it will not let me cancel. This is frustrating and concerning that your company is making it impossible to cancel!

26 avril 2026
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi Miles!

We're sorry to hear your dog isn't a fan of the supplement! We understand all dogs are unique including their tastes.

Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.

Warm regards,
PetLabCo.®

Noté 5 sur 5 étoiles

It made it here

It made it here. That's the best part!

26 avril 2026
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi Adam,

We are thrilled to hear you received your package! Please be sure to keep us updated on your dog's progress. We can't wait to hear all about it.

Warm regards,
PetLabCo.®

Noté 5 sur 5 étoiles

Great product for my fur babued

Product is great!
Delivery service is awesome
Ordering was easy!

3 mai 2026
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi Claudia,

Thank you for taking the time to share your experience. We are so happy to hear ordering has been easy and you are seeing the benefits for your pup. Thank you for allowing us to be a part of your dog's wellness journey.

Regards,
PetLabCo.®

Noté 5 sur 5 étoiles
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi there!

We're happy to hear that our ordering process is easy to use. Thank you for your feedback; we appreciate you being a part of our community.

Warm regards,
PetLabCo.®

Noté 5 sur 5 étoiles

This product has greatly helped my…

This product has greatly helped my boys. Service is perfect. Thank you!!!

26 avril 2026
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi Jennifer,

We're happy to hear that our product has greatly helped your boys! We are so happy our Customer Experience Team has been helpful. Thank you for your feedback.

Regards,
PetLabCo.®

Noté 5 sur 5 étoiles

Good for dogs

3 mai 2026
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi Judy!

We are so happy to hear you are seeing the benefits. Thanks for sharing your experience.

Regards,
PetLabCo.®

Noté 5 sur 5 étoiles

NO MORE ALLERGY SHOTS!

I used to pay $95 a month for allergy shots for my Corgi, who was experiencing itching, head shaking from ear itching, and paw licking. I started giving her Pet Lab Allergy and Immune chews about 3-4 months ago and it has all stopped completely. As a test to see if the chews were working, I delayed getting her monthly shot last month and discovered she has no more of the symptoms she once had. I give her one chew each evening after dinner and she loves them! I break one in half and ask her to shake a paw or some other trick just for fun. I highly recommend these chews!

18 avril 2026
Avis spontané
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi Lyn, we're so glad to hear about your Corgi's progress and we'd love to hear about more updates as she continues on her Allergy and Immune Chews. Please reach out with any questions, concerns or updates!

Best regards,
PetLabCo.®

Noté 1 sur 5 étoiles

The delivery service put it in the…

The delivery service put it in the driveway. It was driven over

2 mai 2026
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi John, thank you for taking the time to leave this feedback and we're sorry to hear about this delivery experience. We've sent you an email to further assist with this, we're available via email and phone. We're happy to help, we look forward to hearing from you!

Best regards,
PetLabCo.®

Noté 1 sur 5 étoiles

Cancelled order and I'm still receiving…

Cancelled order and I'm still receiving and getting charged for them

21 avril 2026
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi David, we're sorry to hear about this experience and we appreciate you taking the time to give us this feedback. We've sent you an email to further assist, we are available to help via email or phone. We hope to hear from you soon.

Best regards,
PetLabCo.®

Noté 5 sur 5 étoiles

Easy peasy

Easy peasy with no hassle. It comes every month before I run out and I never have to think about it.

2 mai 2026
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi Gate, thanks for leaving this review and we're so glad to hear the subscription process has been working for you! Please reach out if you have any questions or concerns, we're always happy to help!

Best regards,
PetLabCo.®

Noté 5 sur 5 étoiles

My dog's teeth seem to be less…

My dog's teeth seem to be less yellowish.

2 mai 2026
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi there, we're glad to hear about this positive experience and we appreciate you taking the time to leave us a review. We'd love to continue to hear about your dog's progress so please feel free to update us! Please don't hesitate to reach out to us should any questions or concerns arise!

Best regards,
PetLabCo.®

Noté 3 sur 5 étoiles
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi Shirley, thank you for taking the time to leave this feedback. We're sorry to hear about this and will definitely relay this to our team to ensure you get the proper notice moving forward. We're always happy to help so please don't hesitate to reach out with any questions or concerns!

Best regards,
PetLabCo.®

Noté 2 sur 5 étoiles

There was no scooper

There was no scooper

1 mai 2026
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi Nathan, thank you for taking the time to leave this feedback. We have sent you an email to further assist with this. We're available via email, phone and chat to help with any questions or concerns. Look forward to hearing back from you.

Best regards,
PetLabCo.®

Noté 5 sur 5 étoiles

FedEx delivered my package and the…

FedEx delivered my package and the delivery driver was very courteous.

30 avril 2026
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi Robert, thank you for this positive review. We love to hear that and this is the type of delivery experience we hope for all our customers. We're more than happy to help so please don't hesitate to reach out to us!

Best regards,
PetLabCo.®

Noté 1 sur 5 étoiles

I Cancelled this and it still showed up…

I Cancelled this and it still showed up Need Refund

30 avril 2026
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi Tom, thank you for leaving this review and we're sorry to hear about this issue. We have sent an email to further assist you. We hope to hear from you soon! We're available via email and phone.

Best regards,
PetLabCo.®

Noté 3 sur 5 étoiles

Delivery person threw the package in…

Delivery person threw the package in front of my door instead of dropping it gently to my door

29 avril 2026
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi Juvylyn,

We are so sorry you have had this experience. We can certainly understand why that would be upsetting. Thank you so much for bringing this to our attention.

Regards,
PetLabCo.®

Noté 5 sur 5 étoiles

Your use of "UNIUNI" has improved…

Your use of "UNIUNI" has improved delivery with photo displays by UNIUNI

29 avril 2026
Logo de PetLab Co.  - US

Réponse de PetLab Co. - US

Hi Donald,

We are so happy to hear that! Proof of delivery with a photo is always so helpful. We appreciate your feedback and are happy you are part of our community.

Regards,
PetLabCo.®

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