The Property Perspective Avis 144

Did work for this company through mybuilder paid materials, paint, petrol etc then didn’t pay for 20+ days! Stay well clear very poor communication skills in the office also.

We recently had our home valued for part exchange by Property Perspective, and the experience was very disappointing.

The representative, Andrew, was very complimentary about the property during his visit and even questioned why we were selling, saying how nice it was. However, the valuation report we later received told a completely different story.

The property was significantly undervalued—by around £70,000 compared to valuations we obtained from two local estate agents just six months ago (and those figures were already positioned as quick-sale prices). The report also raised concerns about “steep stairs” and a “noisy road,” which were never mentioned during the visit.

The valuation appears to rely heavily on online tools rather than a fair, in-person assessment. The report also states that two local estate agents were consulted, which we find difficult to reconcile with the large discrepancy in valuation.

Overall, the process felt inconsistent and lacking transparency. Based on our experience, I would strongly advise others to approach part exchange valuations with caution and to seek independent valuations before making any decisions.

Replied quicky to questions, and I had alot as I was moving from abroad to the UK. All contact was made through the agent but another agent did a viewing and still have their for sale sign outside

The Property Perspective broke the property misrepresentation act by not disclosing the remains and damage from a cannabis grow in the loft, including cannabis plants, soil and mould-contaminated roof felt and wooden batons, which has affected my asthma.

I’ve been quoted £5,300 for the repairs but The Property Perspective have refused to take any responsibility or assist with the costs.

I would strongly recommend avoiding purchasing through this estate agent as they don’t care about putting people in unsafe living conditions.

The experience was good with PP and not having moved house for 25 years it was vital we had the support we needed.
This was achieved and communication was good throughout the process so thanks to all the team who were involved.

Highly recommend The Property Perspective! Our account manager Lauren was exceptional—professional, friendly, and always available to help. She went the extra mile to manage tricky solicitors and ensured we understood every stage of the process. Nothing was too much trouble for her. Five-star service!

Overall, I had a very positive experience. I especially appreciated the quick responses to both emails and phone calls, which made the whole process smooth and stress-free. Lauren was always polite and professional, which made communication easy and pleasant.
I was also very satisfied with the clear and effective communication between the owner and us, particularly regarding the purchase of the existing furniture and the key handover. Everything was handled efficiently and transparently.
Thank you for the excellent service.

Well done to the property perspective, the did an excellent job in selling our property very quickly and very professional

Bought a first house, experience from start to finish was excellent and The property Perspective kept me in the loop about where the transaction was up to also referring me to a solicitor that i used, Lauren made sure i got updates and let me know by Email what was needed. I highly recommend this company if you are after a new home.

Terrible communication avoid!

We recently completed our move with Property Perspective, and they were fantastic throughout the entire process. One of the biggest reliefs was how proactively they chased all parties involved in the sale. It took a huge amount of pressure off us as both sellers and buyers, and made the whole experience far less stressful.
They were consistently responsive, always quick to return calls and emails, and happy to explain anything we weren’t sure about. Every interaction felt genuinely helpful, and it made a real difference during what can often be a stressful time.
We’re very grateful for the support of Keira and the rest of the team and wouldn’t hesitate to recommend Property Perspective to anyone looking for a smooth and well‑managed moving experience.

The Property Perspective was helpful and quick, which really sped up my purchase process. Made things easier than expected. Recommended.

Edited review:

I’m genuinely unsure how this company has so many glowing reviews, as my experience has been extremely disappointing.
We submitted an offer on Monday 5th January and received no communication at all. I had to repeatedly chase for basic information, only to be met with silence. As cash buyers, it’s unreasonable to have to pursue a seller for essential details about the property.
The Property Perspective expected us to proceed without answers to fundamental questions about the electrics, boiler, and structural aspects—information they openly admitted they could not provide. Despite this, they went on to sell the property without responding to us or acknowledging our emails. We were more than willing to move forward, even to increase our offer, but only with the necessary information.
Throughout the process, we were given conflicting and misleading statements about other offers. First there were none, then there were, then suddenly there weren’t again. It felt like pressure tactics rather than transparent communication. Any sensible buyer would want clarity before committing to a major purchase and arranging a survey.
We were promised a builder’s meeting on 07/01/26 and told we would receive an update the same day, then by close of play on 08/01/26. Neither happened. Instead, communication stopped entirely. We later discovered online that the property had been marked as sold STC.

Despite the complete lack of communication, they later contacted us asking if we would be interested should the new buyers pull out.

Edit – 12/01/2026:
Following a Trustpilot response, I still cannot agree that this company operates professionally. I have removed personal comments, but the facts remain as I appreciate this was a little unfair. While I understand that offers can be accepted at any time, transparency and courtesy are basic expectations. I was asked to increase my offer, but without the information I had requested, doing so would have been irresponsible. I would have happily increased the offer had the details been provided.
To date, I have still received no direct response from the company. I work with the public daily and have no difficulty ensuring people receive the information they need. The lack of communication here is simply unacceptable.
The property appears to be available again today. I emailed while at work—still no reply. It seems the only time this company engages is when a negative review is posted. I am still looking, despite the disappointment and hopefully able to find my new home.

Buying my house through Property Perspective was a good experience. They were quick to arrange viewings, easy to deal with, and kept me updated throughout. Communication was clear and straightforward, which made the whole process really smooth. Would happily recommend them.

Good communication, made our experience run smoothly. Would definitely recommend.

Unfortunately, I do not have a good word to say about this company, or how they treated me as a buyer for one of their properties. I thought Estate Agents were supposed to be impartial to both the buyer and seller, but this was far from the case with us. The Account Manager we were assigned to was nothing short of rude and unprofessional from start to finish, telling us that our Solicitors were not ones who she would recommend and we should go with one of her recommendations, which they obviously get commission for, to giving us unrealistic completion dates, and then not allowing us to go and see the property again until contracts had been exchanged. I could go on, but to top it all off, at the end of the whole process, my Solicitor told me that in all his years of dealing with Estate Agents, she was the rudest he had ever come across, which I think says it all.

We had an excellent experience with property perspective that handled our house purchase. From the very beginning, they were professional, responsive, and supportive throughout the entire process. They kept us well informed at every stage, explained everything clearly, and handled all the details efficiently, which made what can be a stressful process feel smooth and straightforward.

Their knowledge and attention to detail gave us confidence, and they were always available to answer questions and provide guidance. We truly appreciated their dedication and commitment to ensuring everything was completed on time. We would highly recommend this agency to anyone looking to buy a property.

I had a great experience with this estate agent from start to finish. Emma and Megan were both incredibly helpful, professional, and responsive throughout the entire process. They kept me well informed at every stage, answered all my questions promptly, and made what can often be a stressful experience feel straightforward and well managed. Their friendly approach and clear communication really stood out. I wouldn’t hesitate to recommend them to anyone looking for a reliable and supportive estate agency.

Very good communication very helpful

Our account manager Megan is lovely! She is so helpful and friendly. She responds to our questions in a timely manner😊