Thermohome Solar Avis 108

I have never wrote any negative reviews before, but waiting over 10 weeks for a refund is unacceptable.

I had to cancel the installation due to unforeseen circumstances and accepted that I will have to pay any costs that has occurred. We agreed the costs on the 20th Feb and since then, I just been given empty promises on when I'll receive it. Once the date it was promised had past, all I get told is that they'll chase it up and then nothing happens. Now it, feels like I'm just being ignored now.

I have been more than patient, no one should ever wait this long and I feel like I'm being punish, just because it didn't go their way. They were really quick at getting the order across, through constant calls and emails. But if any little inconveniences go their way, they'll just drag their heels.

I was hoping to avoid writing a negative feedback, but I hope this will finally get it resolved.

Great service. Pete explained everything I needed and what the installation process would entail. The scaffolding was put up the day before and the installation only took a day. All of the installers knew their stuff and were polite and very helpful when I asked questions. Very pleased with both the quality of the product and the installation. Highly recommended.

I have had solar panels fitted. No bird netting has been fitted around the solar panels. I was to receive a phone call from the director to which did not happen. Birds are gathering around the panels and making a mess on the garden patio. I was told the netting was not in the price for the work done and would be additional cost. I’m not happy with a half job done. I would not recommend them to any one. And not receiving a phone call is not good customer service.

Overall we are very very impressed with the solar and battery system we have had installed by Thermohome. The financial benefits were instant.
Pete who came to our home was great, talked us through everything, happy to spend as much time as we needed for our questions. The installation was done quickly and the guys that did the installation were all very lovely and committed to making sure we were up and running effortlessly. Customer service has been instant and every query we’ve had followed through immediately. Highly recommended.

We found the people we dealt with knowledgeable and friendly .and the quote we had was very competitive.
The team who carried out the installation were very good and we are very happy with the end result.

I've recently had a 10kw array with 22 panels and a 20kw Canadian Solar ep cube stack with integrated inverter fitted. Very pleased with both the products and the install. The installation team did a great job and all was installed in a day. Highly recommended...

Quick service and great prices. Very good post installation service

No hidden charges and clear guidence
After care is fantastic always happy to answer any questions no matter how small
And did not come into my home with the hard sell other had been invited in but became very difficult when I asked for time to think about it and decompress
Would highly recommend

After some initial research I contacted thermohome after they were recommended by a friend. I had lots of questions and they were all answered by Jim and Pete. After receiving the costing and assumed savings it was a no brainer.

I wanted to wait a while to leave a review to ensure what I was advised was correct but the savings so far have surpassed what I was advised and expected even on cloudy, low light and short daylight days. I’m now 6 weeks post install.

our installation took place on time and the scaffolders and engineers all arrived on time and were very professional. Installation was completed to a very high standard and everything was left clean and tidy.

Overall support has been excellent from Thermohome. I’ve had a couple of questions since installation which have been answered promptly.

I would definitely recommend.

Great experience with Thermohome solar, from the first contact, their team were professional. The complete system has been installed and I’m over the moon with it. Installation was no trouble at all considering we have an awkward roof.

I bought solar panels at a previous property 14 years ago from a different company and that experience was awful, Thermohome have made it a pleasure throughout the process.

Updated: 09/04/2026

Following a home visit today from Pete, I wanted to provide an updated review based on a much more positive experience. The visit went really well, we walked Pete through the outstanding issues and he took the time to fully understand the problems we’ve been experiencing. It was a very constructive and positive meeting. Pete was open and understanding, particularly around the communication challenges and what could have been handled better, which we really appreciated.

We also recognise that Thermohome is a relatively small team with a high level of demand, and while that can sometimes lead to things being missed — as unfortunately happened in our case — it was reassuring to see this acknowledged.

Pete is now putting together a plan to remediate the remaining issues with the installation, and we’re happy with the direction being proposed.

Based on today’s interaction, I’m updating this review to 3 stars. Once the outstanding work has been completed, we will reassess again.

Overall, we feel much more positive after the onsite discussion and are looking forward to the remaining work being completed in the near future.

Thanks again!

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Original: 03/04/2026

We had high hopes for Thermohome based on the initial consultation, where Director Pete was friendly, professional, and very attentive. Unfortunately, our experience after installation has been extremely disappointing, and we feel very let down by the level of customer service and aftercare.

Within a week of installation, we identified multiple issues and raised them promptly. We received only two brief and rather blunt responses, with no real acknowledgement or apology, although they did promise the problems would be resolved. Since then, over a month has passed with no action or meaningful follow-up.

We have remained polite, patient, and reasonable throughout, sending numerous emails chasing updates and reiterating the outstanding issues, but these have largely been ignored. It’s difficult to believe our messages aren’t being received, especially given how persistent communication was before the sale, both in arranging the work and requesting payment.

It is particularly frustrating given the significant investment we made (over £12,000). It now feels as though the level of service changed completely once payment was received. Pete, who was personable and engaged during the initial home visit, has been unrecognisable in both tone and responsiveness since.

The issues we raised were genuine and reasonable. These included broken brickwork, untidy cabling with excessive slack, nails protruding through to the other side of the fence, and mess left behind such as brick dust, broken materials, and packaging that we had to clear ourselves. There were also installation concerns, such as not concealing cabling as promised, placing an emergency safety switch in a position that prevents future battery expansion, and parking on a neighbour’s drive despite being asked not to.

We have even sought second opinions on the issues raised and have been advised that they are valid concerns that should be addressed.

A contractor did turn up one day, completely unannounced, fortunately we happened to be at home, despite us still having received no communication. They only addressed the protruding nails, replacing them with shorter ones, which we can only assume was due to the immediate health and safety risk.

The contractor advised that someone would be in touch regarding the remaining issues. However, we have heard nothing since.

Some of these matters simply required acknowledgement and a basic apology. Others are practical fixes that should not be difficult to resolve for a customer who has invested in a premium setup.

We are now leaving this review in the hope that it will finally prompt a response and some action to resolve the outstanding issues. Thermohome will also need to contact us to provide our installation certificate, so communication will be required at some stage regardless.

At present, the aftercare experience has fallen far short of expectations. As a next step, we are considering escalating this through Green Homes Dispute Resolution, given that Thermohome are RECC members.

We paid in full on the day, treated staff with respect, and have remained courteous throughout. We simply do not understand the lack of response.

Pete and the Thermohome team, we ask that you show professional responsibility and respond to your customer. Please engage with us and help resolve these issues, we have been patient and reasonable throughout. We were in no immediate hurry to have these issues resolved, we just request some acknowledgment and some form of timeline to rectify what is outstanding.

Very disappointed with the cashback offer. I signed up expecting to receive the promised cashback, but the whole process has been frustrating and misleading. Despite meeting the stated conditions, the cashback has not been paid, and there has been little to no clear communication about why.

Customer support has not been helpful, and it feels like excuses are being used to delay or avoid payment. This has completely damaged my trust in the service.

I would not recommend relying on their cashback offers, as they do not seem to be honoured properly. Please be careful before signing up based on these promotions.

Excellent experience from start to finish! The team were professional, friendly and kept me informed throughout. Installation was smooth, efficient and high quality. Really happy with the service and results. Highly recommend!

Would fully recommend Thermohome to anyone who is looking for solar panels. Great experience with the salesman and the assistance given by the installation and admin team was second to none.

Satisfied customer. Helped talk us through the options available and explained process. Good communication throughout, reasonable pricing and honoured upgrade to battery and inverter when issue identified with original. Quick lead times and friendly service. Install went as planned however I expected a more professional service by the installers on the day.

Honestly, this was some of the best customer service I’ve had in a long time.

From the first interaction, it just felt easy. No rushing, no canned responses, no feeling like I was a problem they needed to get rid of. They actually listened. That alone already puts them ahead of most places.

Every question I had was answered clearly, and when something needed fixing, it was handled quickly and without any back and forth. You can tell they care about doing things right, not just closing a ticket.

If great customer service still matters to you, this is what it should look like. Five stars, without hesitation.

Very friendly and helpful team. Everything was explained clearly from the beginning and all my questions answered. The installation went smoothly and as arranged. The aftercare has also been excellent. Highly recommend.

Had a problem with the system, once the team understood the issue I was having they work relentlessly to get it sorted. Can fault them!

Sales process was easy enough and sales person did his best to bring the project in at a price that made it sensible a sensible venture. The installation team were exceptional: friendly, helpful, competent, clean, quick - cannot fault them or the team responsible for scaffolding at all. After sales service is okay with documentation available quickly and assistance given to understand the workings of the system.

An excellent experience so far. The saleperson who visited initially was very knowledgeable, had answers to all of our questions and wasn't pushy in their sales approach. The fitters were polite and efficient and had the panels and battery fitted within one day. Customer service for a few queries that we had was great and they were able to answer these swiftly. All in all a good experience from start to finish.