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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Delivered promptly, packaged well. Extremely pleased overall. The rug is beautiful and looks gorgeous in my bedroom. Will order other colours in the near future. Thank you.

Noté 5 sur 5 étoiles

I priced this rug from several different outlets and the Rug shop was the best value by far. Easy ordering, quick delivery and the rug itself is stunning. I would definitely recommend this company.

Noté 5 sur 5 étoiles

Easy ordering and checkout. Great communication all the way and swift delivery. Delighted with the service and the rugs are amazing quality. Delighted! Have ordered more from The RugShop

Noté 1 sur 5 étoiles

What a terrible experience!!! I’m not sure if all the nice reviews are real or fake because my experience was as terrible as it can be. First they sent the wrong carpet then they arranged collecti... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de tapis

Écrit par l'entreprise

The Rug Shop UK serves as your ultimate destination to discover the perfect rug for your space. With a vast selection boasting over 15,000 designs and colors, including options tailored for children's rooms, kitchens, and bedrooms, we cater to diverse tastes. Our collection also features large living room rugs in various styles like wool, shaggy, and striped, ensuring ample choices. Enjoy the assurance of the lowest prices online, thanks to our price match promise. Should you find any of our rugs cheaper elsewhere, we not only match the price but guarantee to beat it. Every rug in our collection is meticulously curated from leading designer brands to seamlessly complement your home. Whether you prefer modern contemporary or classic traditional styles, our extensive range ensures you'll discover precisely what you're seeking.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

589 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 77 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Perfect rug

Delivery arrangements were perfect. The rug is better than expected and everyone who has seen it loves it

13 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Lovely rug

Lovely rug, looks just like the imagery online, we have a toddler and baby and they both love sitting and playing on it as it's very comfortable

17 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Delivered promptly

Delivered promptly, packaged well. Extremely pleased overall. The rug is beautiful and looks gorgeous in my bedroom. Will order other colours in the near future. Thank you.

1 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Easy ordering and checkout

Easy ordering and checkout. Great communication all the way and swift delivery. Delighted with the service and the rugs are amazing quality. Delighted!
Have ordered more from The RugShop

16 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Great rug and great service

The rug arrived sooner than expected and is exactly as described. It is of a very high quality and looks extremely hard wearing. It looks great. The delivery driver was friendly

4 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

The rug shop uk

Outstanding service from start to finish
Rug is great quality
Rug was half the price than the same rug I already have, which I got from another retailer
Definitely use again

7 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent price and service

Excellent price and great communication. Rug delivered promptly … well packaged and just as described. Really happy with the product and service, would definitely recommend

7 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Highly recommended

The whole process from placing the order to delivery was so simple and the price could not be beaten. Highly recommended.

27 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

We were very pleased with our new rug

We were very pleased with our new rug. It looks absolutely perfect in our living room. It was also delivered with care and arrived very promptly.
The colours are beautiful and look just as good if not better in real life as they did online.

23 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Awful service!!!What a terrible experience!!!

What a terrible experience!!!
I’m not sure if all the nice reviews are real or fake because my experience was as terrible as it can be. First they sent the wrong carpet then they arranged collection with out a time frame which made me wait all day at home and the collection person did not show up! 😮
No phone call nothing till the next day when they emailed apologising and arranging following day for collection, this time with a two hour time frame 2-4 in the middle of the day that basically takes another day from you ! What a waste of time and such a nerve - wracking experience with this unorganised company!
Awful service!
I do not recommend and will never buy again !

16 mars 2026
Avis spontané
Logo de TheRugShopUK

Réponse : TheRugShopUK

Dear Frosina,

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.

Upon review, it appears the issue was caused by an error on our supplier’s side, as the correct item details were provided from our end but the wrong product was dispatched. While this was outside of our direct control, we sincerely apologise for the inconvenience this caused you.

Regarding the collection, these are scheduled as full-day services, so the courier may arrive at any point up until the evening. We understand this can be disruptive and regret any lack of clarity around this.

We can confirm the item has now been returned to our warehouse and a full refund has been processed.

We truly regret the overall experience and are working closely with our suppliers to help prevent situations like this in the future. We hope to have the opportunity to provide you with a much smoother experience next time.

Noté 5 sur 5 étoiles

Great retailer - good quality

Great retailer, we love the rug! Arrived fast and I was kept updated throughout the process. Good quality, vivid colours, overall better than expected. Happy to buy again.

19 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service.

The rug came on time and hassle free, such a great rug and so reasonably priced.

Very happy.

Thank you.

3 mars 2026
Avis spontané

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