The Student Energy Group Avis 538

Aaron McNerlin was unbelievably helpful with a bill dated to the previous tenants. He was honest, patient and quick with helping us to resolve the issue.

Spoke to Nathan about issues regarding setting up a direct debit and he was immensely helpful! Very lovely to talk to and got everything sorted out in about 5 minutes and now have nothing to worry about.

After several months of service from them they informed me that I should have been paying a different electricity company for the entire time, even though they billed me every month and accepted my money. I was promised a full refund by three separate customer support agents (Carter, Charlotte and Raza) however two months later after struggling to get an exact timeline for my refund of over £500 they are now refusing to give me a refund and are instead trying to give me £50 credit to my account. During this time waiting for my refund I had settled the bill with the company they told me I should be paying. Their customer service agents will be friendly via the online chat service however they do not follow through with what they promise and your emails will be consistently ignored.

Each month the bills we received were incorrect. They increase the nighttime usage x10 even when we submitted our meter readings.

Avoid this company at all costs or switch if you move into a property that they supply electricity to. Since I moved into my flat in September 2025 there has not been one month where I have not had to chase them repeatedly to ammend a bill.

I have never thought a company was fraudulent until I started receiving bills for utilities that had been settled with another firm. On top of this they sent me bills (to this day) that was demanding money for a period when I had vacated the property. They seemed to have passed the issue to a debt collection agency who seem complicit in this activity.

Apparently they are not an energy company but a bill-splitting service for students and I would advise people to refuse to deal with them. The fraud squad know of their antics and have received hundreds of complaints.

My experience with TSEG was a complete nightmare - this company attempted to pursue an alleged debt without providing any evidence of billing. Customer support was utterly rude and over the line.

Despite making regular monthly payments (which I have since evidenced with bank statements), I was contacted repeatedly end exhaustively and the account was referred to debt collection without proper investigation.

At no point were invoices provided when requested, nor any proof that these were ever issued.

Instead, I was required to spend significant time retrieving historical records to defend myself against an unsubstantiated claim.

This situation caused unnecessary stress, inconvenience, and wasted time for over a year.

I would strongly advise others to keep detailed records when dealing with them or to switch from this billing company straight away. Save yourselves any headaches.

Nathan was very polite and made my problem feel heard and important! he was really quick to sort this out for me, nothing seemed to much for him.

Nathan helped me resolve the pending account closure smoothly. Thank you for your help. Appreciate it very much. He called me to explain everything required to reconcile the accounts. He was friendly and polite. He is very professional in what he does.

It was really nice experience, he really sort out my problem very quick and updated within minuutes

Terrible customer service. I have been repeatedly billed by this company since moving into my new home, and despite them at one point confirming that they are not my provider they continue to send me horrendously overpriced bills. Whenever I try to call to sort the problem and get to first in the queue, they just hang up on me. Trying to sort the issue out online is fruitless as well, as the agent tells me the issue is fixed, but then they send me another bill. Not sure what else to do to get this fixed.

😄 very helpful and kindly. Thank for the service!

This company has the worst customer service

Nathan was really efficient and helpful today.

Nathan is very kind and a great customer service representative, but I can’t rate any higher because I’ve had repeated issues of DoEnergy charging me after having move out of my property, not taking responsibility for outstanding payments to amenity providers, and failing to do things in a timely manner

Nathan has helped me from the very start of joining here and any issues Ive had nathan is always at hand to help me, I can be so clueless and struggle with my mental health but nathan gives me the time and such patience to go through everything in detail so I can understand, nothing is ever too much trouble and the service he gives is like talking to someone you have known all your life! He’s so kind and caring and really makes you feel amazing after your call, if you need anything here at the student energy group, please always ask for nathan he will get you right no matter what the issue, I’ve spoken with others here when nathan has been away on leave but nothing compares to the service he gives, everyone else should take note from him and maybe there wouldn’t be any 1 star reviews?! Nathan I hope you get to see this as you really are my hero! Thank you so much x

Team member Nathan responded to my email the next day and was quick to help me with my issues. Very helpful and amazing at his job!

Nathan was prompt and polite in his response to E Mails.

Do not deal with this company at all. They have been taking money from my daughter and her flat mates and not paying the energy companies so this resulted in the electricity being cut off. They promised a refund of all money paid to them as we need to pay the electricity company but haven’t done this. Their customer service is a minus - they don’t even deserve one star

Update to my review- they have now refunded all monies paid

So far it’s been a perfect experience with student energy group. Services are smooth and fast, just like before I had issues with my direct debit mandate but with Nathan’s help it was resolved. Thank you

This is it NOT an energy company but an energy middle man with not enough staff to handle clients, delayed responses if at all. I had the ill luck of moving to a property supplied by them, I moved in 27th dec 2025, I tried to make contact from then to no avail. When you call they say there’s a high volume of calls and you have to wait for hours, frustrated with ringing the customer service line I decided to choose the option for onboarding new customers and would you know! They picked up in less than a minute, I explained to the lady I was trying to switch and she said she couldn’t help as only customer service can, I told her I was on hold for over 40 minutes and she proudly told waiting time is usually around 1 hour. When you email, they say there’s high volume and ask you to go to the website, in the site there’s supposed agent waiting but this is all false, I waited 12 hours on the chat with no response. This is all an elaborate scam set up to frustrate you into remaining with them. After 3 weeks of this brouhaha, I finally got through, they said unfortunately I had to wait until the beginning of the next month to get the final bill as they couldn’t just generate it (another ploy to keep me on with them) I waited and got the highest bill of my life over £400 for gas and electric for around 34 days. Finally comes the new month, I was told they needed 10 days to notify their partner corona energy that I wanted to switch, meaning I had to stay on with them until middle of Feb, they said I could switch 14th Feb. the date rolls around, guess what? My switch is denied, sick and crying I called corona energy to beg them to let me go, they sent me back to student energy group saying they couldn’t deal directly with me, I tell them I have paid the outstanding bills and given them the notice period they asked, they still refused. I have done all you asked, paid all bills and given all the notice in the world. My switch got denied 4 times. Frustrated, I ask the new energy company to help me, and they were finally able to bring me on by the end of February. Nearly 2 months to escape the shakles of this company and when I finally think it is over, they have now sent me an additional bill of £104 for the period they kept me bondage while unfairly denying my switch. I see the ploy all along. Everyone at this company should hide in shame. I will not be paying this additional bill and will ride this all the way to Supreme Court if need be. Aaron who dealt with me was great, the customer service staff are Nice but there’s only a hand full of them, there only so much they can do, notice the continuous mention of Aaron and Nathan in other reviews? There’s very few cs staff.

Reported for bullying vulnerable students for money they do not owe. My daughter was sent a bill of over £400 for a 4 week period they did not even live in their student tenancy for. Upon review they were certain this was correct - they were in fact not. After sending ACS debt collectors to her door and harassing her over the phone, the student energy group finally realised my daughter and her house mates in fact owe them nothing as they weren’t the company to even supply energy to the house. If we hadn’t have enquired this issue they’d have happily taken the money out of an already skint students pocket, showing how they pick on the ones most vulnerable without even having their facts straight. Please do not let your children pay bills to this scheming company - there’s a lot better elsewhere.
On top of this - they said they called the debt collectors off but this problem is for some reason still ongoing with multiple rude calls coming from ACS as we speak.