theSwimmingShop.com Avis 

Good price. Genuine product. Fast delivery.

I don't leave many reviews but the anger I feel at this company's emails has left me so annoyed that I feel I should help other people by leaving this review. My advice is to NOT use this company unless you are completely sure of what you are buying. My order (Order #1000026635) was for a product that didn't work as described in any way. When I asked to return it I was told no in the first email, and when I then sent them a link to the Consumer Rights Act 2015 pointing out my statutory right to return I was ignored. Only after calling and complaining have I been given a return address. No postage paid, no apology, just another frankly rude email saying if you are sure it is defective then send it back. Good grief! Sort your customer service out or give it up as a bad job! This is 2022 guys - customers expect better than this.

I ordered swimming cap to be delivered in 3-4 days. Although it did not arrived in time but when I followed up the customer service they swiftly responded with the tracking number. Received the product next day .. which was great. I had a follow up email from them also to make sure I received the product.. so in all good customer service experience.

Awful customer service and complete lack of communication. Ordered for express delivery (1-2 days). Three working days later nothing had arrived so I called the customer service line- on hold for 20 minutes until someone answered and told me they couldn’t help. Said they would get someone to call back- they didn’t. Emailed three times, was completely ignored. I then received an email explaining what I ordered was out of stock- and that they had emailed me before to explain this. Checked my spam- have had nothing so that was a total lie. Ended up with a refund nearly 10 days later. No apology. Pathetic excuse of customer service.

I placed an order for swimming woogle (noodle) and float at 2pm and paid for 1-2 express delivery. It arrived 10.30am the next day. All as ordered. Very impressive.

I ordered a back support last week and they accepted and confirmed the order and took payment. Today, without any notification or explanation they refunded my money. I assume that they've cancelled my order. I've been waiting a week for a badly needed item that I could - and should - have purchased elsewhere. Complete lack of communication and customer consideration.
I will avoid in future

I placed my order yesterday and it arrived this morning . Thank you for an easy purchase and fab trampoline very pleased

I placed an order and there was a system glitch. Their customer services responded quickly and then made mistake, which they quickly rectified. All this was done swiftly, without any hassle and they communicated with me all the way through. We all can make mistakes, how you respond is the measure, and to their credit the SS responded really well.

I wanted some basic goggles and was confused as there is a large range. Called the customer service team who were very helpful and I am delighted with my new goggles - they fit well and look great!!!!!

I frequently use theSwimmingShop for my swimming kit. Great product range and great prices! My orders always arrive on time. You'll see me again soon theSwimmingShop...

Incredibly helpful. I needed some advice before I ordered and telephoned them. The lady (Clare?) was very knowledgeable and offered to contact the manufacturer too for more information on the products if I needed it. We order and the items were delivered next day as promised. We recommend theswimmingshop and I have already used them again! Oh, and their prices were very good on all the things we wanted for our school.

Just the best customer service I have experienced in a long while. After trying two pairs of Arena drag shorts for my son of which neither fitted as he has large thighs, they telephoned me, measured all brands held and sent me an alternative to try and buy or return. Well done