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Tiny Lux is an online retailer operated by The Tiny Lux Co Ltd, a UK-registered company. We offer brand-new, genuine small domestic appliances, coffee machines, kitchen gadgets and selected home products from trusted brands. Our aim is to make shopping simple and secure: you can place your order through our protected checkout, receive an email confirmation, and get tracking details once your order is dispatched. We work with trusted delivery partners and provide clear updates throughout the order process. Products are supplied brand-new and include applicable warranty support where available. You can complete your purchase securely using the payment options shown at checkout, including card payment and PayPal where available. If you need help choosing a product, please ask us — we’ll be happy to assist.
Prime Apartments, 483 Green Lanes, N13 4FG, London, Royaume-Uni
3,8
7 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Tiny Lux
Hi Anthony,
Thank you so much for your lovely review and for giving us 5 stars!
It’s great to hear that you’re happy with both the price and the delivery. We always try to offer good value and make the shopping experience as smooth as possible, so your feedback really means a lot to us.
Thanks again for choosing Tiny Lux, Anthony. We hope to see you again soon!
Best wishes,
Tiny Lux Team
All good apart from the lengh off time for delivery, it took over a week from ordering item until it was delivered
Réponse de Tiny Lux
Hi Garry,
Thank you so much for taking the time to share your experience with us! We’re really pleased to hear that everything arrived safely and that you’re happy with your purchase.
We’re sorry the delivery took longer than expected, and we completely understand your feedback.
We’re always working to improve our delivery times and overall customer experience, so feedback like yours is genuinely valuable to us. We’ll certainly take your comments on board as we continue improving our service.
Thank you again for your patience, understanding, and for choosing Tiny Lux. We really appreciate your support and hope to welcome you back in the future! 😊
Warm regards,
Tiny Lux Team
Réponse de Tiny Lux
Thank you so much for the 5 stars! Really pleased to hear you had an excellent experience with us. We appreciate you choosing Tiny Lux and hope to see you again.
All the best,
Tiny Lux Team
Réponse de Tiny Lux
Thanks Peter, really glad to hear you were happy with the service. Thank you for taking the time to leave us a review — it’s much appreciated.
Best wishes,
Tiny Lux Team
Quite easy product, amazing food very tasty kids love air fried chicken and chips and price even better,I find out that glass air friers are actually making healthy food rather then those air fries made from iron chemicals.so I'm really satisfied
Réponse de Tiny Lux
Hi Eva,
Thank you so much for your lovely review! We’re really happy to hear you’re pleased with both the product and the price.
We hope to see you again soon 😊
Kind regards,
Tiny Lux Team
Trust pilot is all about TRUST. You cannot trust this Company at all and it is disappointing and disgusting that KLARNA are advertising and are displaying this company as one of their vendors. They took my order, accepted it and cancelled it all within 5 hours. They charged my credit card though and claimed that I have had a refund even after numerous emails stating facts and screenshots that show that I have not been refunded a penny. I am now in dispute with them. THIS COMPANY NEEDS CLOSING DOWN.
Just so you know. 22 DAYS LATER the charge is still there. NO REFUND, it’s in the hands of my credit card company. They can sort it.
Réponse de Tiny Lux
Hi Andrew,
We are sorry to read your review and understand your frustration.
We have reviewed the payment records relating to your order. Of the two transactions shown, one was an unsuccessful authorisation attempt and was not completed as a payment to us. The successfully processed payment was subsequently refunded to the original payment method.
We previously provided confirmation from our payment provider showing the refunded transaction. Once a refund has been submitted, the time taken for it to appear is controlled by the card issuer and can vary between banks.
We remain available to provide any transaction references or supporting information required by your card issuer to trace the refund.
We sincerely apologise for the inconvenience and concern this situation has caused.
Tiny Lux Customer Support
Misleading online advertising
Website claims 8-10 days delivery…my delivery took 21 days.
I was also unaware that Tiny Lux were not a UK based company. My Ninja Foodi Flex air fryer was shipped to me from Germany with an ugly adaptor to convert the plug to a 3 pin uk type plug.
Phone calls to progress the delivery were either not answered or when they were answered I was told my order was waiting to be processed. WhatsApp enquiries were answered in much the same way. Other than the plug the product is as it should be, the price was great, but the poor communication & misleading delivery promises have not given me a good experience of this company.
Réponse de Tiny Lux
Hi Steve,
Thank you for taking the time to leave your review and for sharing your experience with us.
First of all, I sincerely apologise that your order took significantly longer to arrive than originally expected. I completely understand how frustrating that must have been, and I appreciate your honest feedback regarding our communication during the process.
I’m pleased to hear that, aside from these issues, you are happy with the product itself.
Regarding the plug adapter, we completely understand your concern. We have already arranged to send you a proper UK plug adapter at no cost to you, so you can use the appliance more conveniently.
We are also reviewing our delivery communication and product information to help prevent similar experiences for future customers.
Thank you again for your feedback. We genuinely appreciate it and hope we have the opportunity to restore your confidence in Tiny Lux.
Kind regards,
Tiny Lux Customer Support
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