I absolutely LOVE The Tot. It’s the only place I go for trusted products & information. They take the research and guessing out of shopping for safe products for little ones and mothers. It’s my favor... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Says on the website that the mattress I ordered will leave warehouse in 5 biz days and delivery in 5-10 biz days. Now one month later, the items are still stuck in some random warehouse for "processin... Voir plus
L'entreprise a répondu
Wish I had read the reviews. Having same issue as others with no response when inquiring why item has not shipped. Encourage everyone to send email to the Federal Trade Commission about this vendor. T... Voir plus
Before considering doing business with the Tot please read this. Dear Future supplier or customer, The Tot has had Dropship Access to our products and sold them on their website and has n... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
TheTot.com for mama, baby & kids products that are healthy, safe, stylish and innovative including nursery furniture, décor, strollers, feeding, bathing, clothing, maternity gifts & more.
Coordonnées de contact
Highland Park Village 4, 75205, Dallas, Etats-Unis
- thetot.com
1,7
Mauvais
264 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Draw pulls aren’t smooth
Draw pulls aren’t smooth. Looks great but not happy with the quality. Purchased a different dresser and trying to sell this one.
24 juillet 2021
Réponse de The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far and that you were not happy with the quality of the item you received!
We are always able to work with our customers to provide replacements or a discount if an item arrives damaged or defective. If you would like to explore your options please reach out to our customer service team and they will be glad to work on next steps for you.
We appreciate your feedback and are always looking to improve so we can better serve you.
Best wishes,
The Tot Team
Customer service amazing
I chose to order two large Plum outdoor play items from The Tot. Based on previous reviews of the items on other websites, I knew there could be the potential for some missing parts. Indeed, I had one missing part. When I emailed about the missing part, I received a reply & action was taken to solve the problem. Even when it was not their fault, they were kind & tried to make things right. And not just once, but three times! This company sales beautiful & wonderful products, but the customer service is beyond amazing.
24 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Engraved Birthday Plate & Easter Egg
The engraved Easter Egg and Little Girls engraved Birthday Plate came out beautiful! I was very pleased and proud to give my Granddaughter her, one of a kind, cherished keep-sake! Thank you very much for your excellent quality and design! :-)
21 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Drawers do not pull out enough!
The dresser from Tot we got is beautiful! But the drawers do not pull out only half way out. It is kind of annoying to access items at the back part of the drawers.
21 juillet 2021
Réponse de The Tot
Hi there!
Thanks for shopping with The Tot! We are sorry to hear you were not 100% happy with the item you received. We are always able to work with customers on replacements/replacement parts or a discount if you feel your item arrived damaged or defective. If you would like to explore your options please feel free to reach out to our customer service team and they will be able to assist with next steps.
Thank you for your feedback! We are always looking to improve so we can better serve you.
Best wishes,
The Tot Team
customer support
Your customer support was excellent. They communicated well throughout the process and then handled the situation appropriately. I was happy that they understood I paid for something that I did not receive and it was replaced in a fairly timely manner.
21 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Prompt shipping with competitive…
Prompt shipping with competitive prices. I appreciate the thought and effort put into curating sustainable options.
21 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
I ordered a personalized book for my…
I ordered a personalized book for my grandson’s birthday.
It came quickly and the book was high quality and such a cute story.
Would definitely buy again.
21 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Multiple shipping delays
Multiple shipping delays - and the company is slow to communicate
20 juillet 2021
Réponse de The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
Unfortunately, I have not been able to pull up your specific case based off of the information here, but we are happy to further review your case if you don't feel it was handled properly. Due to the worldwide shipping container shortage, many items have been delayed across the board. We are so sorry for any inconvenience this has caused and are working to get all delayed items to our customers as quickly as possible!
We appreciate your feedback and are always looking to improve our customer service experience and hope to do our best to serve you.
Best wishes,
The Tot Team
I ordered the Ollie Ella Cotton liner…
I ordered the Ollie Ella Cotton liner for my soon-to-arrive grandbaby. These were shipped promptly and my daughter likes them very much.
20 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
20/10 would recommend!! SO HAPPY!
Obsessed with our million dollar baby recliner! It is amazing! The customer service from the team members at The Tot we’re beyond expectation! So happy!!
20 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Réponse de The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far! We appreciate your feedback as we are always looking to improve in hopes to better serve you. If there is something specific that you do not like about our registry process we would love to hear your thoughts so we can look at what we might be able to change.
Best wishes,
The Tot Team
I don’t think this company is legit
I don’t think this company is legit, I ordered the babyletto dresser which was supposed to
Be delivered on July 3rd and it’s currently July 20th, the delivery company has no idea where it is. I called The Tot and left voicemails and I still haven’t heard back. Please avoid this company, I wish I listened to the reviews.
20 juillet 2021
Réponse de The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far! I see that one of our customer service agents has been working with you via email to determine the location of your item as it seems it was initially lost in transit. However, per the latest email communication, it looks as if the item was located and delivery was scheduled.
We are happy to further review your case if you don't feel it was handled properly. We appreciate your feedback and are always looking to improve our customer service experience and hope to do our best to serve you.
Please let us know if we can be of further assistance!
Best wishes,
The Tot Team
Great product
Great product. Very happy..
I bought the stool for a friend's child. Very nicely made, durable. Reason for 4 star is... the inside where the letters go was sharp at some spots. I sanded them down with very fine sandpaper and it was much better. Yes would buy again though.
Dot
20 juillet 2021
Réponse de The Tot
Hi Dot!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Wonderful service and updates Re…
Wonderful service and updates Re shipping status. There was a concern shipping might be delayed but the beautiful rocking chair arrived early in mint condition. It is well made and worth the price. I dealt with
Miriam Gutierrez and she was responsive,
Professional and helpful. I will buy from you again
20 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
The Bombol Booster Seat is amazing!
The Bombol Booster Seat is amazing! Lightweight, portable, and great for home use as well. I feel so much better eating out with my daughter when she is seated in the Bombol’s 5-point harness, strapped into a stable chair, than the restaurant high chairs that basically have a 2-point harness.
The only downside to the highchair is that I do not believe it would be appropriate for baby that has just learned to sit up, or a smaller baby. The straps were a bit big at first, and my daughter initially tilted to the side when she sat in the chair. Now, at 10 months, she fits well.
20 juillet 2021
Réponse de The Tot
Hi Anna!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Little Chef
My nine-year old grandson loves his chef's ensemble--he wears it every time he prepares dinner! So cute.
20 juillet 2021
Réponse de The Tot
Hi Joanna!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Excellent and speedy delivery and…
Excellent and speedy delivery and fabulous product selection.
20 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
AMAZING!
Amazing customer service & super fast shipping! My son loves his new Banwood balance bike!
20 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
The item i paid for I was told was no…
The item i paid for I was told was no longer in stock… so last minute I had to find any other gift and it took awhile to get my money back for the item. Why are you selling items you don’t even have?
20 juillet 2021
Réponse de The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
Unfortunately, I have not been able to pull up your specific case based off of the information here, but we are happy to further review your case if you don't feel it was handled properly.
Sometimes vendors run out of stock unexpectedly. As soon as we are notified by the vendor that they are out of stock we update our website to reflect that as well as notify any customers whose orders may have been affected. While we never want to have to tell a customer an item they paid for is out of stock it does happen occasionally and we sincerely apologize for the inconvenience it causes!
We appreciate your feedback and are always looking to improve our customer service experience to best serve you.
Best wishes,
The Tot Team
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