Placed an order and the order did not ship. I reached out to support and they said they ran out of my size and issued me a refund. I checked the site and all sizes are stocked. I’ve asked them to plac... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Im trying to be more conscious about where I shop, and seeing their commitment to ethical factories and sustainable packaging is fantastic, it means I can buy the clothes I love without feeling guilty... Voir plus
L'entreprise a répondu
Bought one piece to test them and ended up ordering again a week later😄 Everything arrived exactly as pictured and the quality honestly surprised me in a good way.
L'entreprise a répondu
I placed a dress order in September for a dress. Was told twice it was out of stock but still showing in stock on the website. Was told I could wait for it to come back in stock and receive 50% discou... Voir plus
L'entreprise a répondu
3,0
Moyen
21 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Bought one piece to test them and ended…
Bought one piece to test them and ended up ordering again a week later😄 Everything arrived exactly as pictured and the quality honestly surprised me in a good way.
19 janvier 2026
Avis spontané
Réponse de Thewomanconcept
Hi Kyle,
Thank you so much for giving us a chance — and even more for coming back for a second order so quickly 😊
We’re really happy everything arrived exactly as pictured and that the quality pleasantly surprised you. That’s exactly what we aim for.
Thanks again for your support! 💛
Honestly
Honestly, its genuinely disappointing to see people trying to bring down a brand with such a flurry of negative reviews, especially when my friends and I have been shopping from here for over a year and have had nothing but the best experience. Ive seen the complaints about delivery and customer service, but my last order, which was the Isla One-Shoulder Maxi Dress and a pair of the Urban Street Style cargo trousers, arrived in four days flat, which is brilliant considering the current state of international shipping. My mate, Sarah, had a slight issue with a top being too big, and the customer service team sorted the return and refund within a week, no fuss, no ghosting, just a quick email exchange and it was done. Weve all been so impressed with the quality, the fabrics are thick and the stitching is proper strong, not like the flimsy stuff you get from other fast fashion sites. I think people need to remember that sometimes things go wrong, but this brand has consistently delivered on quality and style for us, and I’m happy to put my name to a five-star review to balance out the noise. Keep up the great work, The Woman Concept, youve got loyal customers here.
20 janvier 2026
Avis spontané
Réponse de Thewomanconcept
Hi Ivan,
Thank you so much for such a detailed and thoughtful review — it genuinely means a lot.
We’re thrilled you’ve consistently had a great experience, and we really appreciate you highlighting the things we care most about: reliable delivery, responsive support, and quality fabrics and stitching that feel made to last.
We also appreciate your point that sometimes things can go wrong — we take every piece of feedback seriously and we’re always working to improve. Knowing you and your friends feel confident shopping with us is the best compliment we could receive.
Thank you again for your support — it truly doesn’t go unnoticed.
Im trying to be more conscious about…
Im trying to be more conscious about where I shop, and seeing their commitment to ethical factories and sustainable packaging is fantastic, it means I can buy the clothes I love without feeling guilty. The quality of my new jumper is superb and knowing its responsibly made is the cherry on top.
18 janvier 2026
Avis spontané
Réponse de Thewomanconcept
Hi Olivia,
Thank you so much for this thoughtful review. It means a lot that you noticed our commitment to ethical production and more sustainable packaging — we genuinely care about that side of the business, and hearing it makes a difference for you is incredibly rewarding.
We’re also thrilled you love your new jumper and that the quality feels superb. Thanks again for supporting The Woman Concept — we truly appreciate you. 💛
Said they’d refund and ghosted
Placed an order and the order did not ship. I reached out to support and they said they ran out of my size and issued me a refund. I checked the site and all sizes are stocked. I’ve asked them to place the order again, I still haven’t received my refund, and I’ve followed up every day without a response.
8 janvier 2026
Avis spontané
Réponse de Thewomanconcept
Hi Danielle,
Thank you for confirming you’ve received the refund — I’m glad everything is now resolved.
We’re truly sorry again for the frustration this caused.
Warmly,
I'm happy with my purchase
I wasn't sure what to expect, but I ended up loving what I received. The quality was nice for the price, and I've already worn a couple of the items out and gotten compliments. Overall, I'm happy with my purchase.
22 décembre 2025
Avis spontané
Réponse de Thewomanconcept
Hi Denis,
Thank you so much for taking the time to share this — we’re really happy to hear you loved your order and that you’ve already been wearing the pieces out (and getting compliments).
Quality for the price is something we care a lot about, so your feedback truly means a lot to us. We hope to see you again soon!
I ordered a few pieces from The Woman…
I ordered a few pieces from The Woman Concept and was honestly impressed. Everything looked the same as it did online and the fit was better than I expected. Shipping was smooth and everything arrived neatly packed. I’d definitely order again.
24 décembre 2025
Avis spontané
Réponse de Thewomanconcept
Hi Catthy,
Thank you for your lovely review, we’re really glad everything matched the photos and that the fit exceeded your expectations. It’s great to hear shipping and packaging were smooth too.
We’ll be excited to see you again soon, and we truly appreciate your support!
Approximately one year ago
Approximately one year ago. I had posted my review waiting 3 months for my item and still haven't received it. I've paid for it. Please don't trust them stay away
9 octobre 2025
Avis spontané
Réponse de Thewomanconcept
Hi Hayley,
I’m truly sorry you had to wait so long and that you still didn’t receive your order — that’s not acceptable, and I completely understand your frustration.
We’d really like to investigate exactly what happened and make this right immediately. Could you please contact us with your order number and the email used at checkout (or reply here and we’ll guide you), so we can locate your order and confirm the latest shipping status?
As soon as we have your details, we will offer a clear resolution — either a replacement shipment (with tracking) or a full refund, depending on what you prefer.
Thank you for bringing this to our attention, and again, I’m very sorry for the experience you’ve had.
Placed an order in September, still nothing in Late December
I placed a dress order in September for a dress. Was told twice it was out of stock but still showing in stock on the website. Was told I could wait for it to come back in stock and receive 50% discount or have it fully refunded and canceled. IIt is now late December and still no dress or 50% discount This place is a SCAM and I will be writing a review everywhere online
28 septembre 2025
Avis spontané
Réponse de Thewomanconcept
Hi Pam,
I’m genuinely sorry, an order placed in September shouldn’t still be unresolved in late December, and the back-and-forth about “out of stock” while the website still showed availability is not acceptable.
To be clear: we don’t want you waiting any longer. If you send us your order number and the email used at checkout, we will close this today with your preferred option:
Immediate full refund, or
Cancel + refund and (if you still want it later) we can notify you once it’s truly back in stock.
If you were offered a 50% discount to wait, we will honor that promise — but given how long this has already taken, we completely understand if you’d rather just be refunded now.
Again, I’m sorry for the frustration this caused, and we’ll make sure this is handled properly and quickly once we have your details.
Scammed and They Won't Reply
I ordered a shirt from here on August 22nd and was initially told that there was a large amount of orders but I would receive a confirmation in 1-2 days when it was shipped as well as a tracking number. On September 1st there was still no confirmation so I contacted them and they told me that it would be sent in two days. I contacted them. It was never sent and no updates so I contacted them again two weeks later on September 18th asking the status and didn't receive a reply. I contacted them again September 21st with still no reply and again on October 3rd (over 3 months since I ordered) and this time asked for a refund if they weren't going to send the shirt and still no reply. It is now October 30th and I still have not heard anythings from them. We checked and the purchase did go through and was charged to our card meaning they took my money and didn't send me my shirt. Very unhappy, this isn't a trustworthy site, it's a scam.
UPDATE: After posting this review I received an email from them telling me that my order was supposed to be refunded because it was out of stock (not true) this is copy and paste of one of their emails from September 3rd (a Wednesday) "Regarding your order: the blouse you selected was temporarily out of stock in your size. We are receiving a restock from our supplier on Monday, and as soon as the new items arrive your order will be packed and shipped out the same day." This is a scam.
UPDATE AGAIN: Well, it's January 23rd 2026 and they finally refunded me a few days ago because the item I ordered was apparently still out of stock but I'm glad to have this all done with. I'd like to update this to be a positive review, but I honestly don't think this is a very trustworthy place to order from, unfortunately.
18 août 2025
Avis spontané
Réponse de Thewomanconcept
Hi Kynzie,
Thank you for taking the time to update your review.
I’m truly sorry for the delays, the inconsistent messages, and especially the lack of replies you experienced — that’s not acceptable and it’s not the experience we want anyone to have.
I’m glad to see your refund has now been completed and received. We’ve reviewed what went wrong on our side and we’re already tightening our process so situations like this don’t happen again (clearer stock handling, faster response times, and better follow-up).
If there’s anything still unresolved or anything you’d like us to review further, please reply to the last email from us and we’ll take care of it immediately.
Ordered two dresses in August-only got…
Ordered two dresses in August-only got one. No chance to contact the company-email address on the webpage doesn’t work. We have sent at least three emails. The telephone number is in GB and we can’t call from where we live!
It’s really a shame-the one dress we got was pretty good quality for the price!
15 août 2025
Avis spontané
Réponse de Thewomanconcept
Hi Jennifer,
I’m really sorry about this — receiving only one of the two dresses is not acceptable, and it’s even worse that you couldn’t reach us because the email on the website didn’t work. Thank you as well for mentioning the quality of the dress you did receive — but you should never have to chase us to fix a missing item.
Please send us a private message here on Trustpilot with your order number and the email used at checkout, and we will resolve this immediately. We can do whichever you prefer:
Ship the missing dress with tracking, or
Refund the missing item right away.
Also, we’ll review and correct the contact details on our website so this doesn’t happen again.
Again, I’m sorry for the inconvenience — we’ll make this right as soon as we have your order details.
There is zero customer service
There is zero customer service. My dress came ripped and nothing like the pictures. There is no way to contact this company which means I won’t be getting my money back.
17 septembre 2025
Avis spontané
Réponse de Thewomanconcept
Hi,
I’m truly sorry, receiving a dress that arrived ripped and not as pictured is unacceptable, and you absolutely should not feel like you have no way to reach us.
We will resolve this. Please send us a private message here on Trustpilot with your order number and the email used at checkout, and we’ll offer a clear solution immediately:
Full refund, or
Replacement, if you prefer.
If you can also include one or two photos of the item (the rip + overall look), it will help us process it faster and report the issue to our quality team — but we’ll start the resolution as soon as we can identify your order.
Again, I’m very sorry for this experience, and we will make sure you’re taken care of once we have your details.
Ich habe vor zwei Wochen etwas bestellt…
Ich habe vor zwei Wochen etwas bestellt und nur nach der Bestätigung der Bestellung kein einziges Update mehr erhalten. Ich habe versucht den Kundenservice zu kontaktieren, aber der existiert offensichtlich nicht, obwohl eine Emailadresse angeführt wird. Mindestens 10 Emails habe ich verfasst, um ein Statusupdate bzw. eine Antwort zu bekommen - absolut keine Reaktion. Höchstwahrscheinlich handelt es sich um Betrug, ich werde auf EU-Ebene Anzeige erstatten.
1 juillet 2025
Avis spontané
Réponse de Thewomanconcept
Hallo Lene
es tut uns aufrichtig leid zu hören, dass du so eine frustrierende Erfahrung gemacht hast. Wir möchten klarstellen, dass wir kein betrügerisches Unternehmen sind und dein Fall in keiner Weise unserem Anspruch an Kundenservice entspricht.
Wir sind überrascht, dass deine E-Mails uns offenbar nicht erreicht haben – oder möglicherweise unsere Antworten im Spam-Ordner gelandet sind. In jedem Fall möchten wir das jetzt schnellstmöglich klären.
Bitte kontaktiere uns direkt unter 📧 hello@thewomanconcept.com mit deiner Bestellnummer im Betreff. Wir werden dein Anliegen umgehend und mit höchster Priorität bearbeiten.
Vielen Dank für dein Verständnis und nochmals Entschuldigung für die Unannehmlichkeiten.
After 17 days order is still not shipped
I made Order #3040 Back on June 26 and still no info about the shipment. I sent an email on 4 days ago and there’s no answer… Starting to think this is a scam. 17 days after I ordered, there’s no info.
26 juin 2025
Avis spontané
Réponse de Thewomanconcept
Hi Clara,
Thank you for your feedback — we’re truly sorry for the confusion and concern caused.
We had sent you an email explaining that the size of the dress you ordered was out of stock and would take longer to arrive. As soon as we noticed the delay, we issued you a full refund and informed you that your size will be back in stock in September — and that we’d be happy to ship it to you once it becomes available again.
We completely understand your frustration and apologize if our message didn’t reach you properly. Please rest assured we’re doing everything we can to prevent delays like this from happening again.
Feel free to contact us directly if you have any further questions — we’re here to help.
Warm regards,
Beautiful dress, even better service
ordered a dress from The Woman Concept and couldn't be happier. It arrived quickly, the quality is amazing, and it fits like a dream. I've already gotten compliments every time l've worn it!
What really impressed me was how attentive their customer service was - they helped me choose the right size and followed up to make sure everything went well. You don't see that kind of care often with online stores.
Highly recommended!
15 mai 2025
Réponse de Thewomanconcept
Hi Amelia,
Wow — thank you so much for this glowing review! We’re beyond happy to hear that you loved the dress and the service. There’s nothing better than knowing you feel amazing in your purchase and that our team could make the experience even smoother for you.
It truly means the world to us that you noticed the extra care — it’s something we pride ourselves on, and feedback like yours keeps us going!
Can’t wait to have you back soon — and thank you for recommending us 💖
Warmly,
The Woman Concept Team
Excellent
I had a great experience shopping at The Woman Concept. The customer service was helpful and polite, answering my questions quickly and clearly. The clothes I ordered were stylish and well made, with good attention to detail. One item took a bit longer to arrive, but overall everything went smoothly. I’ll definitely consider ordering again.
13 mai 2025
Réponse de Thewomanconcept
Hi Carlota,
Thank you so much for your kind words and thoughtful feedback! We’re so glad to hear you had a great experience with us and that you loved both the style and quality of your pieces.
We also appreciate your patience with the delayed item — and we’re happy everything arrived in the end! Our team is always here to help, and it means a lot to know that you felt supported throughout.
Looking forward to having you shop with us again soon 💫
Warm regards,
The Woman Concept Team
Waited 3 months for my item and still…
Waited 3 months for my item and still haven’t received it. It still hasn’t been sent. Do not trust this site. If I however receive I will delete review. I really wanted this! As I’ve paid for it. All emails ignored. Address isn’t correct I phoned from google maps and its offices that have never heard of them. Shocking
#2866
1 mars 2025
Avis spontané
Ich habe meschlechte erfahrungin Bestellung nicht…
Ich habe mein Bestellung nicht bekommen. Ich habe 5 e Mails geschickt und gefragt wo es ist aber habe kein Antwort bekommen. Leider habe ich schon bezahlt
8 mai 2025
Avis spontané
I had an amazing shopping experience
I had an amazing experience shopping here! The customer service was outstanding from start to finish. Melissa was friendly, patient, and really took the time to help me find exactly what I was looking for. She offered great style advice. It’s rare to find a store where you feel so welcomed and cared for. I’ll definitely be coming back—highly recommended!
22 avril 2025
This is a scam
This is a scam, don't waste your money. As other reviews state, customer service does not exist and you cannot return any items, even if they are damaged. I reached out to the company 7 times about returns and received no response. Clothes are cheaply made (I suppose to be expected) and do not look like the photos online. Do not recommend.
5 février 2025
Avis spontané
Réponse de Thewomanconcept
Dear Catherine,
At The Woman Concept, we are fully committed to transparency and customer satisfaction. After thoroughly reviewing our records, we can confirm that we do not have any order or purchase associated with your name in our store.
We also followed Trustpilot’s process by requesting proof of purchase from you, but you did not respond or provide any supporting evidence. According to Trustpilot’s guidelines, unverified reviews that cannot be substantiated should not remain published.
We take our customers’ experiences very seriously and encourage anyone with a legitimate issue to contact us directly so we can resolve it properly.
Thank you for your understanding.
The Woman Concept Team
Absolutely never again. Ever
Absolutely never again, i’m a very reasonable and very decent person, i’ve tried to get in contact with this company 3 TIMES (all different methods btw) ! and called them… turns out THE NUMBER DOESN'T EXIST, THE NUMBER DOESNT WORK AND THEY DONT ANSWER EMAILS!!!! ordered on the 24th of november it is the 4th of december and it said my package would be here in 6-11 days which i understand it can still come tomorrow… however that would be quite challenging as it’s not even been processed yet?.. (UPDATE) 25th of may 2025 and this is them only just getting to my review asking for proof, okay so do you want to reply again and i can send them over here or would you like it in an email you will never open and let it collect dust 😂😂 I was very honest with this company about not being scared to open my mouth about these things so here we are! ALSO when ACTIVELY trying to get in contact with this brand they continued to post on social media stories and social media in general.
4 décembre 2024
Avis spontané
Réponse de Thewomanconcept
Dear Codey,
At The Woman Concept, we take all feedback seriously and aim to provide the best possible service to our customers. However, after a careful review, we have no record of any order placed under your name or any related transaction in our store.
Furthermore, we requested proof of purchase through Trustpilot to verify your experience, but you have not provided any evidence. According to Trustpilot’s own guidelines, reviews must reflect genuine customer experiences, and we believe that keeping unverified reviews undermines the trust and fairness of this platform.
If you are a real customer and have concerns, we kindly ask you to contact us directly so we can assist you properly.
Thank you for your understanding,
The Woman Concept Team
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