Vendu par Woolroom
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I ordered the body pillow and when it arrived there were loose threads in the center of it. I reached out as soon as I noticed the defect but did not hear back from customer service from what I can see. I had a comforter as well and my experience with that has been much better, but the pillow is extremely disappointing. I used it a couple times and now there’s wool everywhere. Check the threading.
Been sleeping so good using this pillow. Waking up with no neck or shoulder pain. Love it!
Réponse de Woolroom
Hello Deborah,
Thank you for your review — we’re so pleased the V‑shaped pillow has helped relieve neck and shoulder pain and offers great support.
Many thanks,
Woolroom
Love the product concept and construction.
Réponse de Woolroom
Hello Charles,
Thank you for your feedback! We’re so glad you love the concept and construction of the V-Shaped Washable Wool Pillow. It’s designed for both comfort and support, and we’re thrilled it meets your expectations. If you ever have questions or need care tips, we’re here to help!
Best regards,
Woolroom
Excellent quality products. Very fast shipping Easy to use website.
Réponse de Woolroom
Hello JCBC,
Thank you for your kind words! We’re delighted to hear that you’re pleased with the quality and fast shipping, and that you found our website easy to use. Your satisfaction means a lot to us.
Many thanks,
Woolroom
The pillow is barely filled. Fluff it and after laying on it it’s about 3 inches thick, contacted customer service and they said this is consistent with quality over the past 5 years, although my sister has one that is packed well. Was told to buy extra stuffing so seems like company is a scam now, avoid.
Réponse de Woolroom
Thank you for your review. We are sorry that you didn't enjoy your new pillow. The V-Shaped pillow is adequately filled to a medium-firm tension when fully fluffed up. You would need to do this on arrival as the products and wool inside have been compressed during storage and transit inside the box. This is a simply 5 minute procedure that fluffs the pillow up. We do offer our extra wool for those that like a firmer than standard feel, it is a great addition that our customers love. Our team were trying to help you create the feel you were looking for.
Many thanks,
Woolroom
It’s perfect for neck pain and side sleepers. Love that it also cradles my back.
Réponse de Woolroom
Hello Heather
Thank you for reviewing your v shape pillow. It is great that you feel this pillow is perfect for side sleepers and you like the fact that it supports your back. Thank you again for your review.
Many Thanks
Woolroom
I LOVE this pillow and I cannot live without it! I just bought a compression travel bag to try and take it with me when I travel even though I only use a carry on bag! It will be worth taking up the extra room!
Réponse de Woolroom
Hello Stacy,
We love your dedication to comfort—even on the go! Thank you for making our pillow part of your travel essentials.
Many thanks,
Woolroom
The pillow was beautifully made. It was very soft and flexible.
Réponse de Woolroom
Hello Linda,
Thank you for your kind words! We’re glad you’re enjoying the softness and craftsmanship of your pillow.
Many thanks,
Woolroom
Uncomfortable and smells
Réponse de Woolroom
Hello Heather,
We’re sorry to hear that the pillow didn’t meet your expectations and that the scent was unpleasant. Wool is a natural material and can sometimes have a mild scent initially, which usually dissipates over time. For tailored advice on how to make the product more comfortable, please don’t hesitate to contact our customer service team.
Many thanks,
Woolroom
