The Yellow Van Company Avis 1 505

I booked them to move from London to Essex. DO NOT CHOOSE THEM IF YOU ARE DOING A LONG DISTANCE MOVE. I chose Yellow Van Company due to easy booking options, supposed premium service and hassle free moving promise, however, my experience was very far from hassle free.
We had booked 2 movers, who were new to the company, however this was not the issue and they were trying to help us to deal with the situation as best as they could, we did have major problems with the head office though.
Once everything was packed in the van, movers were contacting head office to get the best route and this is where we run into major issues. Company policy is to not use any roads that require a fee. This was not communicated to us at a time of booking, which ended up being crucial in our circumstances. This meant that instead of using Silvertown tunnel, head office instructed the movers to use Woolwich Ferry, which, of course caused very serious delays. At the time of booking, their website estimates travel time and their total journey estimate was 50 min of driving. Instead, we spent over 1h just queuing for ferry and total journey time took 2,5h (because of waiting for ferry, we were also stuck in rush hour, which would have otherwise been avoided by taking Silvertown tunnel route). This was a significant issue as we had only booked for 4h (which would have been plenty if we had taken correct route) and this meant that we had to pay extra £120 for overtime, which wasn't our fault. They wouldn't release our belongings until this was paid. If we had known, we would have just paid Silvertown tunnel fee ourselves. Because there was such a delay with the driving, movers then had to rush dumping our belongings at the house to avoid further charges. Instead of paying a small tunnel fee, we were left with £120 bill.
All in all, this was for from premium experience that I had expected. I ended up paying over 600£ for rushed, unpleasant experience that left me in tears. I would suggest looking elsewhere for your next move.
I also want to add that movers were in constant communication with the head office during this and we overheard a lot of harassment from the head office aimed at the movers. Just want to add that that we don't blame the movers, we blame the head office. For our next move, we will choose independent drivers who have provided much more premium services in the past.

Punctuality on point 5pm, even made a courtesy call 20 mins prior to say he was nearby (so much appreciated as was stressed) Harry followed through special requests and was a true pro throughout my removal yesterday. Very well planned & worked efficiently for the hours I booked. Great guy, thank you again Harry 👍

Excellent service and lovely guys!! X

Connor and Beau have been absolute gems! Courteous, efficient and professional. Highly recommended. Already booked my next move.

I’m very happy with the 1st class service
I received from Jason & Neil with good personalty & team work

Neal was great today, super helpful

Connor was absolutely amazing! Very professional, punctual and mate my move and absolute breeze! Would definitely recommend :)

Connor is brilliant! Super helpful, polite and efficient.

Neil Louise were a great help and speedy for great move. My second time using yellow band and I would recommend

Amazing the lads were fantastic. Connor and Adam were amazing from start to finish.

Transported bed and two offices moved with care and attention, a lot of effort put into getting everything to fit with it just did! Neil and Louis did a great job and would use services again.

Connor and Adam were amazing! They managed to load everything is efficiency and most importantly with care!
Will definitely recommend Yellow Van.

Amazing, Connor really smashed. So nice and helpful

I chose The Yellow Van Company through a recommendation and I wasnt disappointed.Arrived bang on time I showed the 2 operatives Jason and Brijesh what i needed moved and dismantled and they just got on with it no stress fome at all. Amazing work from Jason and Brijesh 😀 im even using the company again today for another job. I highly recommend this company and their prices are competitive.

Really really amazing ! Connor and Adam were super friendly, worked fast, Really clear and precise and overall a joy to work with !! Would absolutely book again if needed

I booked the Yellow Van Co - Very easy good communication and exceptional price and value - The Driver Niel arrived on time (having advised his eta earlier) The van was packed and nothing was a bother - drove across london to new house unloaded and he was gone - What a fantastic Guy what great service from all the staff we spoke to - Hats off to the Yellow Van Company Brilliant service - We will use these guys again . Thank You

Neil was fanstastic, managed to get the job done in less time than booked. Would 100% recommend using.

This is the second time we've used The Yellow Van Company, and we had another great experience with them. Neil was on time, very efficient, professional and friendly. We highly recommend them!

Connor absolutely saved us today. He worked tirelessly to get us moved to our new place on only a day’s notice. Strongly recommend.

In hindsight, we should have booked the team for longer but the overtime surcharge wasn’t too terrible and we ended up paying far less than what other companies had quoted us.

We got exceptional service from Jason and Neil today! They were super friendly and efficient and made the experience really smooth and enjoyable. Thank you so much guys!! Would deffo recommend.