Thezflipcase Avis 

30
TrustScore 2 sur 5

2,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Absolutely terrible!!!! Took two an half months to receive after multiple delays cause "they didn't have the color ". Now I finally recived it and it's 1. Not the color I wanted 2. It was recived... Voir plus

Noté 4 sur 5 étoiles

Overall I am pleased with my purchase of the Z Flip Case for my Samsung Galaxy Z Flip8 phone. The case arrived without undue delay and was not difficult to install. It is attractive and the fold out... Voir plus

Noté 2 sur 5 étoiles

Phone inexplicably turned itself off after about 4 weeks of use. Cannot hard reset or do anything it seems to get to reactivate, so have had to return it for an exchange unit. It is incredibly frustra... Voir plus

Noté 1 sur 5 étoiles

Firstly there is no Customer Support or Service so if you have a question don't expect an answer. All I received was more marketing emails. My case cover colour was a washed out Blue so disappoin... Voir plus


Coordonnées de contact

2,2

Bas

TrustScore 2 sur 5

30 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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N'a pas répondu aux avis négatifs

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2,2

Tous les avis

(30)

25 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

If I could rate lower than 1 star I…

If I could rate lower than 1 star I would! This company not only sells and ships absolute garbage products that don't work properly, but even worse.... This company is IMPOSSIBLE TO EVEN SPEAK WITH MUCH LESS GET ANY CUSTOMER SERVICE/SUPPORT FROM! I've sent ateast 10 emails, and called so many times to the FAKE number supposedly in Maryland here in the US they have for support on their website I can't even tell you the number at this point! They should be SHUT DOWN!!!! DO NOT PURCHASE ANYTHING FROM THIS COMPANY!

15 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Opgelicht voor een plastic flip case.

Ze stuurden de verkeerde flip case. Ik wilde omruilen maar dat kon niet. Kreeg wel 30% KORTING maar ik wilde gewoon mijn geld terug. Het was gewoon plastic rommel. Zeker geen €70,00 waard. Gewoon ingetrapt. Nooit meer iets van gehoord. Ik denk dat ik gewoon ook ben opgelicht. Ik zal zeker niet de enige zijn. Dus mensen, KOOP NIET BIJ DIT BEDRIJF.

29 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

I ordered a case for my Galaxy Z flip 7…

I ordered a case for my Galaxy Z flip 7 on 11.17.25. By 11.30.25 I was still waiting for the case to arrive. It cost $67.89. When I tried to contact their customer support, the phone was disconnected. I looked through my emails and realized that I'd never received any sort of confirmation from them. I'd really like to STOP using Amazon for everything, but then something like this happens. Not sure if i can get my money back.

17 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Broke instantly

Absolutely horrible experience! The phone case i waited almost 2 weeks for broke the moment I put it on! The screen protector is cheap plastic that cracked instantly, which then caused "the hinge Proctor " to break right off. Plastic junk and any review saying otherwise is a paid one!

26 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Scam / lies: NOT a metal case

The ad showed a metal case. The invoice refers to a metal case. The video shows a very sturdy metal case that screws together. I received a cheap plastic piece of junk. I tried to contact the company but their phone number is disconnected and the chat is offline and they didn't respond to my email.

22 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Sent me a case for the wrong phone

They sent me a case that wasn't even for a Flip, it was like a normal Galaxy case or something. I reached out asking if I could have a refund or return it and never received a response. It took like almost a month for the case to get to me, so I don't even want another case at this point, I just want my money back lol

21 août 2025
Avis spontané
Noté 1 sur 5 étoiles

Bad Experience

I ordered and received a case, which was advertised as "full protection". However, there is no protective covering along the "folding" strip of the phone. Also, the case is made of plastic which is thin and somewhat flimsy, not appearing to be able to provide "full protection". Furthermore, on the cover that the item came in, it is advertised as "standard protection". I have tried to email this company 3 times and have tried to ring them 2 times. NO RESPONSE RECEIVED. Do not deal with this company, their customer service is appalling.

6 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Wouldn't even use one of it were free.

Not had the case long and it's already falling to pieces. One of the joint hinges has fallen off and the other is loose.
There's dye transfer from my jeans all over (never happened with any other case).
Can't safely use any wireless charger as it heats up the case to a point where it's too hot to touch.
I've emailed the company and didn't get any response.
Update following Seller's response:
I emailed them referencing this review and made it for the attention of Olivia.
No reply.
The response to this review was clearly an attempt to save face and held no sincerity whatsoever.

28 décembre 2024
Avis spontané
Logo de Thezflipcase

Réponse de Thezflipcase

Hi Matthew,

We’re truly sorry to hear about your experience with our case. This is not the quality we aim for at The Z Flip Case (thezflipcase.com), and we want to make things right for you!

We process and ship orders within 2 days max to ensure a smooth experience, and we now have 10,000+ happy customers worldwide. We also offer PayPal, Apple Pay, and Google Pay, so if you ever feel unsatisfied and don’t receive a tracking number, you’re always able to request a refund—your satisfaction is our priority.

Regarding your issue, our support team may have missed your email, and we sincerely apologize for that. Please reach out again at contact@thezflipcase.com, and we’ll be happy to assist you with a replacement or refund.

Looking forward to resolving this for you!

- Olivia Carter, Customer Support Manager

Noté 2 sur 5 étoiles

Incorrect items sent and unresponsive customer service

Placed two separate orders with this company recently and unfortunately have not had a good experience - both items they sent were wrong. They have sent an item in the colour ordered but a different style. The style is a similar but a cheaper model (I ordered the Shockproof Case with Hinge Protection & Ring Stand but received the Ultra Thin Hard Case) - to have this happen twice with two separate orders is incredibly disappointing and feels deliberate. I have written to them 3 times directly to their email, the first being 10 days ago, and on their contact form and chat and they are very unresponsive and unhelpful.

10 janvier 2025
Avis spontané
Logo de Thezflipcase

Réponse de Thezflipcase

Hi Linda,

We sincerely apologize for the frustration caused by receiving the wrong items—not once, but twice. That is absolutely not the experience we want for our customers at The Z Flip Case (thezflipcase.com). We take order accuracy very seriously, and we understand how disappointing this must be for you.

Our team works hard to ship orders within 2 days max, and we now have 10,000+ happy customers who trust us. We also offer secure payments through PayPal, Apple Pay, and Google Pay, so if you ever feel your issue isn’t resolved, you always have the option to request a refund.

We’re truly sorry if our support team missed your emails—we never ignore our customers intentionally. Please email us again at contact@thezflipcase.com, and I personally guarantee that we will correct this mistake by sending the correct case or offering a full refund.

We appreciate your patience and the chance to make this right.

- Olivia Carter, Customer Support Manager

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