Thomwood Avis 349

Avoid at all cost!! Items sent were not what was advertised. Customer service is non existent. They’ve sent me two dresses which are nothing like the images they use on their website then said if I want to return them it’s at my own cost all the way to china and have warned me that it can take up to 8 weeks to process the return!!!

Only wishing I’d looked at reviews before ordering from this online company. Ordered in good faith given that their website states ‘if you’re not totally in love with the product we offer a full refund’. Turns out that requires you to send the goods back to their fulfilment centre in China at an ‘average cost’ of £25. To qualify the package needs to be received within 30days of your original delivery, and customer service advise that there’s every likelihood your package may be held up so no guarantee it’ll get there on time.
Shoes were described as ‘genuine leather’, with ‘good support’ and ideal for indoor & outdoor activities. In reality the appear to be PU ie synthetic leather, are so bizarrely sized with no support, and wouldn’t last 5 minutes outside! Total scam. If you’re tempted, read through their service terms in full - they take no responsibility for the quality of what they’re selling and put the responsibility on the customer to satisfy themselves from ‘primary sources’ as to what you’re actually buying. If they were registered in this country they’d be in breach of consumer law.
The fact they’ll let you keep the rubbish you now have for a 10 or 20%partial refunds tells you all you need to know! And they must think I’m daft if they think I’m going to accept a 100% credit to set against future purchases.
Would give zero stars if that was an option.

UPDATE
Just an update to say I pursued a chargeback request with my credit card company based on the grounds mentioned above and I’ve now received a full refund into my account. I’ve advised Thomwood that I still have the two pairs of shoes available for them to collect but they’re not interested - presumably because the costs would outweigh the worth of the goods!

Great value. Thank you

Do not use! SCAM !!
Advice from bank if you wish to receive a refund, is to not accept any of their offers, 10%, 20% etc and tell Thomwood that the item is available for them to collect. If they refuse that, contact your bank and start the chargeback process.

Any review on here that states that this business and the items it sends are of high quality, along with the service, are fake reviews. This company is a scam and they're ripping off their customers. They are a Chinese company and the website is fake. I'd love to know if the mother and daughter collaboration is also fake, or if they are being paid to front this scam. DO NOT ORDER FROM THEM

If I could leave 0 stars I would. This companies products are very poor quality. When you ask to return they tell you the postage is £25!!!!! This is not clear on the website. They falsely state full refund. AVOID!!!

Absolutely scammers, Do not buy from this company. I would give 0 stars if I could.
I ordered 2 jumpsuits in different sizes for a hen party. Not only did they take a long time to arrive (after the event), when they did arrive the quality waa shocking, paper thin and not at all what was advertised. It appears they are taking pictures of items from other websites!
Despite the fact the website states that they will offer full refunds if returned within 30 days this is not the case. The only way to get any type of refund is to send them an email. I emailed and I was given 2 options. 1) To keep the item and be given a 10% refund or to return the item to China at a cost to myself of around £25 for a full refund! The value of the items was £60 and the items were not fit for purpose! Several emails later their final offer was 50% and to keep the items. I advised them that I would not be accepting this offer and instead would be raising a dispute with my bank. They recommended I didn't do this as if the bank didn't offer me a refund then they wouldn't be in a position to either. On principal I decided to stick to my guns and raise a dispute. To cut a long story short after being investigated by the bank Thomwood gave me a full refund!!!!! Please do not accept anything these people say and take things up with your bank. People like this need to be stopped.

If I could give 0 stars I would. I purchased a dress for MY hen do in advance however it literally fell apart on my hen, when I emailed asking for a refund they told me it was past the 30 days (it had been 33) and therefore despite it being faulty I wasn’t entitled to a refund.

Customer service is terrible. Wish I’d seen the reviews sooner!!

DO NOT WASTE YOUR MONEY.

Scam company whose clear business model is to supply horrific quality clothing that doesn’t meet the description advertised and then make it impossible to return! Avoid at all costs!

If there was an option for zero stars, I'd select that. The mistake of not checking this scam company's reviews before purchase has cost me £150! Thinking I had found some cute stuff by a credible seeming brand (great scam tactics on their site) I ordered a few items, one being a wedding guest outfit. The items took ages to come, then upon arrival I was disgusted at the awful quality and the shameless way they clearly DO NOT CARE that the reality of their products look absolutely nothing like the stolen images they use to advertise. The real items are terribly made, not at all true to size to a ridiculous degree, patterns of printed textures/not real material, seams falling apart). Taking it up with customer services will get you nowhere, they (when I say they, it's clearly automated AI repeating non-sensical slop) are adamant on not providing any resolution and for the option of return, said it would cost an additional fee to return anything and there was every chance it would get stuck in customs, meaning you likely wouldn't get any refund at all and actually be charged more to get rid of the cheap tat they scammed you with! Totally shocking & hope this company gets taken down for all those they've wronged.

SCAMMERS SCAMMERS SCAMMERS THEY SHOULD BE BANNED

Product came after around 10 days of waiting, looked nothing like the image on the website, the only similarities are the colour, very poor quality please avoid

Products are not how they look. False advertisement, misleading information. Terrible customer service and having to pay £20 for a return when I received a totally different product to what I bought. Quality is shocking and it smells very very bad!

I am furious this is such a time waste, and super inconvenient. DO NOT TRUST!

I would give this company zero stars if I could. The item took far too long to arrive and, when it finally did, it was not as described and did not match the image shown at the time of purchase. I will be requesting a full refund and do not intend to pay the return postage, as the item is not as described—this goes against the terms of the sales agreement. Extremely disappointed with both the product and the service.

This is a scam website.
the goods are really poor quality. They look like returns go to Netherlands, they don't, they go to China. I have been waiting 2 ½ months for a refund.
they are extremely polite, whilst conning you. Don't do it.

Order number 1874
I followed your instructions to return the item to China. I wanted a refund, which you tried everything in your power to avoid providing. I sent the item tracked, and you are still refusing to admit that you have it. No way of me knowing, it left the customs in China 2 months ago. But weirdly, you still haven’t got it. Nonsense.

Kept informed at all times, but it did take a long time to arrive. Very pleased with the product when it did get here.

I ordered a cardigan. When it eventually came it was such poor quality that I sent it straight back to the address in Southall from whence it came. This was in March. I am still waiting for my refund despite numerous emails that are just designed to waste my time. Do NOT use this company.
Once my review was posted on Trustpilot they eventually sent me yet another message purporting to want to know the order number(1452) . I can now add this to the 11 others they have sent me over time pretending to help. 74 other people have had a similar experience so NO I do NOT want to change my mind.

I never leave reviews but this company needs closing down it is tricking people out of money !!
I ordered a dress for £60. Took 3 weeks to come this was well over what they predicted ! Dress was completely wrong size had marks on it and they had the nerve to ask me if I would wash it. Despite saying they have an easy returns policy they have flat lined refused -offering credit notes and charging me £25 for return and then states that the refund may not happen in a timely manner ! Please do not use this company.

NO STARS!!!! DO NOT USE THIS COMPANY. ‘Sweatshirt’ I ordered made of disgusting nylon material and ‘style’ and colour nothing like website!!!! Absolutely awful, complete waste of money!!!

This is a scam - beware of 25 quid returns fee. Clothes are way too big. Theyre not UK based as the website makes out. Really don't like how the returns policy doesn't make this clear from the outset. Customer service tried to put me off making a return by threatening that going through customs would be too difficult (even though the delivery costs are so high!!) Upset that I fell for it, not happy with the dress I got at all. Waste of money. If only high Street shopping was still a thing, hate shopping online.

- in response to your reply, I will not be getting in touch (I did already) and will not be taking the review down