Another fab holiday with Thorne Travel. Wanted something different. Thorne arranged a trip to Prague / Vienna / Budapest and Berlin. Planes trains and automobiles. Great hotels, stunning cities and l... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We have been regular Thorne Travel customers for a number of years and the staff have always been helpful with any enquiry/request being dealt with quickly with minimal fuss. Recently we... Voir plus
L'entreprise a répondu
Fantastic friendly staff. Wide range if experience and knowledge. Competative pricing. Nothing any bother they take care of everything for you from booking to arrival home. We were pleasantly surpris... Voir plus
L'entreprise a répondu
Another holiday booked with Thorne Travel — and once again, the service was outstanding! Lucy was incredibly lovely and patient, handling all our questions and last-minute changes with ease. What real... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de voyages en bateaux de croisière
- Organisateur d'événements
- Agrégateur de voyages
- Salon de voyage
Écrit par l'entreprise
Founded in 2009 Thorne Travel is a multi award winning independent travel agency with welcoming branches in Kilwinning Largs and Prestwick Our team of travel experts bring together decades of combined travel industry experience and a genuine passion for helping customers discover the world Our specialists have travelled extensively giving us first hand knowledge of destinations resorts cruise lines and hotels across the globe This allows us to provide honest advice helpful tips and carefully tailored holiday recommendations based on real travel experience Whether you are looking for a relaxing all inclusive beach holiday an exciting city break a luxury cruise honeymoon adventure or a once in a lifetime tailor made tour our team is here to help create the perfect trip We work with more than six hundred trusted travel suppliers allowing us to offer excellent holiday deals great value and the personal touches that make every journey special Thorne Travel is a proud member of ABTA so you can book with confidence knowing your holiday is financially protected Our customers also benefit from twenty four hour support giving reassurance that there is always a real person available should you need help while travelling We are also proud of our commitment to responsible travel and sustainability and always encourage our customers to travel in ways that support local communities and protect destinations for future generations Visit our branches in Kilwinning Largs or Prestwick and speak with our friendly team to start planning your next unforgettable adventure
Coordonnées de contact
153 Main Street, KA13 6EQ, Kilwinning, Royaume-Uni
- 0300 373 0800
- enquiries@thornetravel.com
- thornetravel.com
4,8
Excellent
77 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
🌍✈️ 🚢 My Passport To Peace of Mind
🌍✈️ 🚢 Thorne Travel, Kilwinning – My Passport to Peace of Mind! 🚢 ✈️🌍
As a solo travelling parent with a serious case of wanderlust (and an overthinking brain), finding a travel agency that feels like a warm hug and a logistics wizard rolled into one is a rare gem. Thorne Travel Kilwinning – the unicorn of travel planning!
From the moment I nervously enquired, they made me feel safe, seen, and sorted. These folks aren’t just ticking boxes – they’re crafting travel experiences with love, honesty, and a surprising knack for knowing what I need before I even do.
💫 Special shoutouts? Oh absolutely!
• Liberty (Prestwick): Thank you for your saint-level patience and giving me the nudge to explore the world of cruising – who knew I’d consider floating hotels with buffets?!
• Katie (Kilwinning): That smile at the door? I’m convinced it’s what sunshine would look like in human form.
• Christiane (Kilwinning): You are the honest travel bestie we all need – straight-talking, informed, and clearly a walking Lonely Planet.
• And of course, Shona – the fearless founder and powerhouse CEO. It’s no wonder this agency is racking up awards like they’re souvenirs. Your team reflects your energy, and that’s saying something!
They’re not just selling holidays – they’re building relationships, giving sound advice, and making sure you actually enjoy the planning process. Which, let’s be honest, is often more stressful than a Ryanair baggage queue.
So, if you want travel planning that feels less like a chore and more like chatting with a bunch of globe-trotting fairy godmothers, pop into Thorne Travel. They’ll make your next adventure feel like the start of something magical. 💫🌍
Verdict: 5 stars, 10 passports, and a partridge in a palm tree.
23 mai 2025
Avis spontané
Réponse de Thornetravel
Thank you so much for your wonderful feedback, Hazel. The Team at Thorne Travel really appreciate your very kind words. As you know, we love to see you and to help you plan your next adventure. Take care and we hope to see you again very soon. :) 🚢✈️🧳
ivalo inari wilderness experience
MAGICAL is the only way to describe this trip seeing the northern lights dance their way across the sky is something i will never forget, snowmobiling husky sledding snowshoeing feeding reindeer this is once in a lifetime material and myself and my family will cherish these memories forever, thorn travel could not have been better in all they did for us the staff are just golden and 5 stars is not enough for them thank you so very much for the memories you have given us.
23 mars 2025
Avis spontané
Réponse de Thornetravel
Thank you Craig, for your kind and heartfelt words! We are absolutely thrilled to hear that your Ivalo Inari Wilderness experience was truly magical. Witnessing the northern lights is indeed a memory to treasure, and we're so glad you and your family could create such unforgettable moments together.
It all sounds amazing! snowmobiling, husky sledding, snowshoeing, and feeding the reindeer – those are the perfect ways to immerse in the beauty of Lapland!
We are so happy to have been part of your incredible adventure. We hope to welcome you back for more amazing experiences in the future! Thank you for choosing Thorne Travel!
Saw a deal for a week in June
Saw a deal for a week in June. Asked prices for two weeks. They actually recommended I go end of May and saved quite a bit of money. Always use Thorne. Friendly staff nothing is a problem
1 décembre 2024
Avis spontané
Réponse de Thornetravel
Thank you so much for the kind words! We're thrilled to hear that we could help you save and make your plans even better. Our team always strives to provide the best service possible, and it’s great to know that it made a difference for you. Looking forward to helping you again soon! 😊
John booked us a group booking and he…
John booked us a group booking and he handled it all & we couldnt be happier. Fab service, friendly face. Cant thank him enough ❤️
26 janvier 2025
Avis spontané
Réponse de Thornetravel
Thank you so much for your lovely feedback! We're so glad to hear that John took great care of your group booking and made everything run smoothly. He truly is a star! We appreciate your kind words and are thrilled you had such a positive experience❤️
Booked a holiday for 20 people and Mr…
Booked a holiday for 20 people and Mr John Ferguson met all our needs with great communication and catering for all our needs,everyone had the best time due to john taking in to account the whole party needs nothing was to much definitely recommend Thorn travel as well as the staff Thank you
26 janvier 2025
Avis spontané
Réponse de Thornetravel
Thank you so much for your kind words! We're thrilled to hear that John and the team were able to make your holiday experience unforgettable. It's great to know that everyone had a fantastic time and felt well taken care of. We truly appreciate your recommendation and look forward to helping you with future trips!
Thorne travel has been on top of their game
Thorne travel has been top of their game in booking my holiday, big thanks to john at the prestwick branch for sorting the lot from helping me choose which cruise, best deals and an honest opinion as to what would suit me better and everything else inbetween, wanted to make a few changes to length of pre cruise stay in miami and a different hotel, all this was done right away by john with no issues at all 👌 cant wait to get going now, will be booking all holidays with thorne travel in future 😎🙌
15 janvier 2025
Avis spontané
Réponse de Thornetravel
Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that John at our Prestwick branch provided you with top-notch service in booking your cruise holiday. Ensuring you get the best deals and a trip that truly suits your needs is what we’re all about. We’ll be sure to pass on your kind words to John—he’ll be delighted! Wishing you an amazing time in Miami and on your cruise—we can’t wait to help plan your next adventure! 🚢☀️😎✨
Thorne Travel are the best!
We started using Thorne Travel (Kilwinning) when we moved to Scotland in 2016 and they are absolute superstars! We would give them an idea of where we wanted to go and what we wanted and they never have never failed to come up with amazing packages. Another bonus is that they are always at the end of a phone, if there are any unexpected issues while you're away. Shona and her team, especially Christiane (who has the patience of a saint!) are fantastic examples of what travel agents should be and, even though we no longer live in Scotland, we still use Thorne Travel.
15 janvier 2025
Avis spontané
Réponse de Thornetravel
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you’ve been trusting us since 2016 and that our team, especially Shona and Christiane, have been able to provide you with amazing travel experiences. Your kind words truly mean the world to us! We’re always here to help, whether it’s planning your next adventure or offering support while you’re away. Looking forward to helping you create more unforgettable journeys in the future! ✨✈️🌍
Thorne travel are superb travel agents…
Thorne travel are superb travel agents and nothing is to much trouble for them to deal with.ETAS and ESTAS. are just two travel documents that they will ensure are perfect for your trips.Any holiday you book with them you can be sure it will be hassle free. Recommend Thorne travel to everyone I meet who are thinking of booking holidays.
4 janvier 2025
Avis spontané
Réponse de Thornetravel
Thank you so much for your kind words! We’re thrilled to hear that Thorne Travel has made your holiday planning hassle-free. It’s great to know we’ve been able to take care of all the details, like ETAS and ESTAS, to ensure a smooth trip. We truly appreciate your recommendation and look forward to helping you plan many more holidays!
Used Thorne Travel for multiple…
Used Thorne Travel for multiple holidays, tell them what you want and they will tailor to suit your needs, will use again.
12 décembre 2024
Avis spontané
Réponse de Thornetravel
Thank you for your wonderful feedback! We're thrilled to hear that Thorne Travel has consistently met your holiday needs. It’s always our goal to provide personalised and memorable travel experiences. We look forward to helping you plan your next adventure!
Had a great cruise organised by Thorne…
Had a great cruise organised by Thorne travel with coach travel included to Southampton. Coach travel down was excellent with our agent John onboard to help and keep our spirits up. It was excellent to have John onboard the ship to help with any problems.
Would definitely use Thorne again.
28 septembre 2024
Avis spontané
Réponse de Thornetravel
Thank you so much for sharing your experience! We're thrilled to hear that you enjoyed the cruise and that the coach travel made the journey even better. Having John onboard to assist and bring some extra fun to the trip really makes a difference, doesn’t it? We’re so glad he could be there to support you on both the coach and the ship. Your confidence in Thorne Travel means a lot to us, and we can’t wait to help you plan your next adventure!
Super helpful staff.…
All staff extremely helpful and are prepared to go the extra mile when difficulties arise pre departure.
4 septembre 2024
Avis spontané
Réponse de Thornetravel
Thank you so much for your kind words! We're thrilled to hear that our staff was able to assist you and go the extra mile to help resolve any issues before your departure. Your satisfaction means a lot to us, and we're always here to ensure your experience is as smooth as possible. We look forward to welcoming you again in the future!
Superstar Megan:)
This is my 3rd holiday booked through Megan at Thorne and as always she has smashed it. So much so Im booking another for 2025 today! She is thorough but patient and makes sure to get everything just the way you want it. Wouldnt want to deal with anyone else shes a star!
27 septembre 2024
Avis spontané
Réponse de Thornetravel
Thank you so much for your amazing feedback! We're thrilled to hear that Megan has once again delivered such an exceptional experience for you. It’s fantastic to know you trust her with your holiday plans and that you're already booking your next adventure for 2025! Your kind words mean the world to us, and we'll be sure to pass along your compliments to Megan. She truly is a star, and we're lucky to have her. Looking forward to helping you create many more unforgettable trips in the future!
Best Travel Agents
Excellent service from start to finish. Very knowledgeable staff and go the extra mile to ensure everything runs smoothly.
4 mai 2024
Avis spontané
Réponse de Thornetravel
Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience with our team. Going the extra mile is what we aim for, and it's great to know we could make everything run smoothly for you. We look forward to helping you plan your next adventure!
We recently used Thorne Travel for our…
We recently used Thorne Travel for our Asia Cruise. The attention to detail was second to none!
When we asked silly questions, they took the time to explain and put us at ease. They are so helpful and friendly we wouldn't use anyone else. They even gave us train times and availability to get to our flight in London. 😄
2 avril 2024
Avis spontané
Réponse de Thornetravel
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us and that our team was able to help make your Asia Cruise special.
No question is ever silly—we’re always here to help and ensure you feel comfortable every step of the way! We're glad we could assist with your travel details, including the train to London. We look forward to helping you with your next adventure!
Thorne Travel best Travel Agent
We have used a few Travel Agents in our time but Thorne Travel definitely come out on top. When you visit any of their premises you are always greeted with a smile and asked how you are doing and if you want a tea/coffee. The last cruise we did with them my husband left his camera on board the ship and after contacting Thorne Travel to see if they could help us to retrieve it they went above and beyond to bring the camera back to us. Nothing is too much trouble and the staff don’t care how much time they have to spend with you to make sure you choose the best holiday for you.
6 mai 2024
Avis spontané
Réponse de Thornetravel
Thank you so much for your kind words! We’re thrilled to hear that you consistently have such positive experiences with us. It’s wonderful to know our team could assist you with retrieving your camera and that you felt well taken care of during your holiday planning. We truly appreciate your trust in us and look forward to helping you plan many more amazing trips in the future!
Excellent Jacobite Steam Train trip
My wife and I did the Jacobite Steam Train trip with Thorne Travel on 21/9/24. It was an excellent day out and Rona was a fantastic host. I can thoroughly recommend this coach and train trip to anyone. A great day out.
21 septembre 2024
Avis spontané
Réponse de Thornetravel
Thank you for your wonderful feedback! We're so glad to hear that you and your wife enjoyed the Jacobite Steam Train trip and that Rhona made your day special. Your recommendation means a lot to us! We hope to welcome you back for another adventure soon!
My team with enable Scotland waiting…
My team with enable Scotland waiting for bus last Saturday and they say bus did tune up I phone they route to us on the phone bearhead travel is number one with autism and learning disability they understand but Thorne travel do not care but people with learning disability people I hope they Company sinks Like the Titanic and they just like take money of people with autism and rip us of
14 septembre 2024
Avis spontané
Réponse de Thornetravel
Thank you for sharing your experience with us. I’m truly sorry to hear about the challenges you encountered on Saturday, and I completely understand how frustrating and upsetting that must have been. Your feedback means a lot to us, especially when it comes to making sure our services are accessible and supportive for individuals with autism.
At Thorne Travel, we strive to meet the needs of every customer, and I regret that we didn’t meet your expectations this time. Please rest assured, we are committed to inclusivity, and it’s never our intention to cause any distress.
Upon reviewing the situation, it seems the issue arose due to a delay in your arrival, and we were unable to reach you by phone despite our attempts. Without communication at that time, it was difficult for us to provide the assistance you needed. We’re always here to help, and had we known you required additional support, we would have been more than happy to accommodate.
I understand how essential clear communication is, particularly when supporting individuals with disabilities. That’s why we ensure all details are provided via calls and emails to offer communication in different formats.
Your feedback is truly valued, and we hope to have the opportunity to restore your confidence in our services.
Worst experience
Booked a family holiday and it was far from perfect
We all ended up not sitting together as the agent when I booked and paid for our trip didn’t bother to book our seats until week before we were to travel
I will never use this company again worst service in my 63 years off travelling
23 août 2024
Avis spontané
Réponse de Thornetravel
We’re truly sorry to hear that this has been such a disappointing experience for you. I completely understand how frustrating it must have been, especially since you weren't able to travel on your holiday.
While many companies do charge for seat selection (including the tour supplier that you were booked with), we always try and get free seats together whenever possible but unfortunately this was not available for yourself.
However, I understand that this doesn't make the situation any less frustrating, and we deeply regret that we couldn’t meet your expectations this time and we wish you well for the future.
Booked a holiday in Feb24
Booked a holiday in Feb24 - Lanzarote. Largs office were great. Planning a cruise so will use their friendly and professional staff again.
16 février 2024
Avis spontané
Réponse de Thornetravel
Thank you so much for your kind review! 🌟 We’re thrilled to hear that you had a great experience booking your Lanzarote holiday with our Largs office. Our team is always here to provide friendly and professional service, and we’re delighted to know you'll be returning to plan your upcoming cruise.
Thanks again for choosing Thorne Travel—we can’t wait to assist with your next adventure! 💜
First Class customer service
My first holiday alone, booked with Thorne Travel Largs, was a huge success. When my first choice holiday changed departure location, Thorne Travel were very helpful in finding an alternate holiday for me. They made me feel like my custom was important to them, unlike a website. Thankyou Thorne Travel
3 mai 2024
Avis spontané
Réponse de Thornetravel
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that your first solo holiday was a huge success and that we could help make it happen ✈️. When plans change, we know how important it is to find the perfect alternative, and we’re glad we could assist you in finding a new holiday that worked for you.
Your custom truly is important to us, and we’re delighted that you felt that difference. We’re here to make your travel experiences as smooth and enjoyable as possible, and we can’t wait to help you plan your next adventure. Thanks again for choosing Thorne Travel! 💜
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.