Thread Avis 1 435

Your delivery is a disaster. I ordered a cashmere roll neck jumper on 3 October. Was told delivery between 8 and 15 October. Up to now it has not arrived. All happy anticipation has disappeared. Two weeks’ wait for a sweater!

I'm so glad I tried Thread. They show you different looks and suggest how to achieve them for your budget. Plus, they match the price of the manufacturer and they keep you updated on the different stages of your order and delivery through an app that actually works. I've ordered 4 or 5 items now and they have all been perfect. It's a great idea and a great service.

Their mail order service is second to none. The garments are of exceptional quality, their returns procedure simple and easy to do and the refund instigated immediately. All round, a great company to deal with.

Super customer service, good selection/ deals and efficient delivery /exchange process.

Absolutely fantastic service! Ordered on Monday and arrived this morning (Wednesday) really pleased with my thread’s beautiful colours well package and kept informed with updates from the company and Royal Mail, thank you so much look forward to using you again soon

First time time customer very happy with garments pricing packaging and fast delivery.

I am enjoying using Thread. It is great for keeping up with trends and for ideas on how to put outfits together. There is a wide range of prices and brands to choose from. Deliveries have been reliable. I enjoy getting emails with ideas.

The order took a lot longer to come than I thought it would. I love the concept but think having outfit ideas at different budgets would be good.
Overall though, it has been a good experience. Sadly I didnt keep many clothes as I ordered brands I hadn't tried before and sizing was an issue, but the clothes I kept I was really pleased with. Will definitely order again from Thread.
Returns were dealt with very quickly and money refunded quickly, which was very impressive.
The clothes come in a cardboard box with no plastic packaging, which is great. However, my daughter worked over the summer in an 'eco brand' and said everything was in plastic at the warehouse, so would be interested to hear more about packaging.
Overall I would recommend.

A great site and great service - the weekly ideas tailored to me and my wardrobe can really save a lot of time and get me try to things I wouldn't have considered.

I have been a regular user of Thread for a couple of years now, I’ve never had an issue with the delivery or quality of clothes. They offer a good range and plenty of options to choose from. A great service and it beats the hell out of going shopping.

I love the presentation of the package. The Love Hearts are always a nice touch! 😃
However, the returns system needs tweaking in my opinion. Whilst it’s dead easy to process the return, the communication is non existent. It’s been 5 days since I had the package scanned at a Collect + outlet and I’ve heard nothing from Thread to say (at least) they’ve acknowledged the return and to expect a refund within a certain amount of days.
Once the return bar code has been scanned, does the company not get an instant notification? The bar code is unique to that specific customer so can’t a automated email be instantly sent informing the customer you’ve seen the start of the returns process?

Cheers guys

Excellent style experts, for all your style needs

I think Thread is a great site with a great selection of clothing at resonable prices. The only thing I would recommend, is adding a rewards program, especially for people that spend a lot on clothes.

Excellent choice of clothes tailored to my size and preferences. Competitive prices and super fast dispatch. Returns are fast and easy.
Thread is now my go to place for clothes and shoes.

Always have a very positive experience with Thread. All items ordered and delivered within a 3 day period. Communication is excellent in keeping you up to date on the current situation.

Quality clothing as described !
Great delivery time!
10/10 for service overall!!

Best style advice and great selection of affordable quality clothing.

I've ordered a couple of times from here, the quality of clothes is very good, decent prices. I just feel that the selected outfits were a bit more automated rather than personalised

Always good service , excellent choice of clothes

Good quality products at reasonable prices but also good collection of higher end products to purchase which is very simple.

The suggested outfit and personal shopper work well but there is no pushing clothes on you to return if you don’t want and you are left alone to browse.

Goods always in perfect condition and arrive quickly.

A great experience all round thanks to the guys at thread👍😁