Three Business Avis 

Make contract renewal/cancel challenging. 2 years ago, we requested to change our plan and number of lines just before contract expiry, but they couldn't process because they required 30 day notice even though our contract was expiring. I called them today as my contract expiring in a couple months , and was initially advised to get in touch AFTER contract expiry to cancel a few of the lines. The rep kept trying to convince me that the contract will not roll over and I can cancel on renewal date. I specifically asked him to confirm that if I were to cancel on renewal date would 3 charge me for another month. He said they would require 30 days notice and has to be given exactly 30 days before renewal to avoid any additional charges beyond my contractual commitment. I couldn't give notice today without extra charge either. I just want to get away from these guys now. I struggle with reception more often than I should, and have had multiple problems of teh 3 network being down. I was only going to cancel some of my lines, but they are being so difficult about dropping lines beyond conractual commitments, I think its time to walk away. POOR.

Incredible staff at three store who gave very clear and simple information to help me choose the right product for me. Very reasonable price. Very good coverage.

Initially I found communication with Three problematic but once I received their contact number I have found their customer support to be excellent.

the adviser i spoke with was very helpful and friendly - i explained my requirement's and he suggested a great solution at a brilliant price.
After 2 yrs of having the most appalling broadband connection with EE who kept telling me the signal was great, I now have a broadband connection that actually works - a miracle - actual download speed peaks at 15Mbs is outstanding compared to EE 8Mbs and BT 3Mbs.

You still haven't managed to change over one of our business phones which is now proving very difficult to work with. I have now been into your shop twice and they have also failed to change over the numbers. Please sort this out asap. We may have to look at what compensation is due to us.

Everythings been great up to now really happy with my services

The 4/5G home broadband connection was not usable in my area despite indications that it would be. On more than one occasion web chat agents lacked the communication skills to understand my issues and questions. It took a lot of time to exit chat and restart in the hope of getting someone better. Thankfully this was successful but the process was beyond frustrating.

Should be 0 stars. Absolutely horrendous and going via the ombudsman to deal with it. The most impossible customer service when it comes to complaints and no UK based support so you can actually get issues dealt with. All overseas call center based help that have 0 idea what they are doing.

They can’t even advise how to speak to someone from UK head office about an ongoing issue. They just refer you to their laughable website link. Dead end service.

Useless

Account: 986807157

I’ve had a terrible experience with Three over the past few months. Calls constantly drop, data is unreliable and the service is unstable across multiple areas not just in one location. I’ve tested my SIM in other devices, reset network settings, and followed all troubleshooting steps, yet the issues remain.

Despite raising this with Three multiple times through calls and their business WhatsApp support, I’ve received no meaningful resolution. I was promised that after giving them 7 days to diagnose the problem, I would be given my PAC code without early termination charges. It’s been months and not only is the issue still ongoing, but I’m also being denied the ability to leave without penalty.

This situation has caused serious disruption to my business. I rely heavily on my phone, and the lack of service has made it extremely difficult to operate. I’ve lost out on business opportunities due to their failure to provide a working network.

What’s worse is that Three has acknowledged there are network problems, yet they continue to hold me to a contract I can’t fully use. Their support team offers no real help and just keeps asking me to wait.

Frankly, I wouldn’t use Three again even if the service was free. Based on my experience, I strongly advise against using Three as your primary network especially for business. At best, it might be suitable for a backup line, but even then, I wouldn’t count on it.

The coverage of the network, we are finding it difficult to use the mobile phones as we do not have a very good signal. also we are not getting 5G or even 4G.

Staff was good finding us a deal that met our needs at an acceptable cost, explained it all well. We dont understand why Three didnt pay the last bill with our previous provider even though it is advertised everywhere that they will. We did ask about it at the time and they were going to look into it but haven't.
Internet and mobile connections are a bit hit and miss. Good speeds at times, other times just buffering or no mobile reception.

We have been with 3 for 15 years personally and as a little business and have never had an issue until the past couple of years.

We had 5 sim only contracts many at £2.50 + VAT per month which were amazing.

We then purchased 3 x Samsung Tablets for Engineers to us on the road. The tablets broke so quickly within 2-3 months. We called to inform 3. They told us to return to Canterbury store (purchased store) to resolve issue, the Canterbury store informed us to call 3 business. 3 Business requested we re attend the store. This happened 3 times over a few months with no progress and no one taking responsibility.

Due to this in-action we have now paid for the entire 24 months contact for all 3 devices and only used data for 2 months.

We have requested a refund but we are always passed to the team to upgrade. UPGRADING is honestly funny at this point.

All we want is a refund for the failed service length provided by 3.

We have been told that as we are now out of contract we are not eligible for a refund because of this.

Honestly appalled how we have been treated by a company we have been loyal to for 15 years.

Trying to get something sorted has been extremely tough speaking to people in Mumbai and then being passed pillar to post.

Is this honestly how to treat loyal customers?

Spent two wasted, frustrating days trying to sort out a problem.
I have been pushed back and forth from customer services, business services and our local 3 shop.
Not one department will resolve my dilemma.
Each one pushing it to the other, no one will take responsibility for their mistake. I have know wrote to the complaints department, I hope they will reply and resolve !

very bad signal I don't have signal most of the times indoor I do receive text message missed call, poor customer service tried to call them ended the call never get back to me effected my business soo much. raised complain few times nothing changed

Avoid Three Business like the Plague! They used to be great, with a support team based in the UK that were always happy to help, but now they off shore their support and it's awful. They have policies that they imply but wont share with the user, when you mention complaints they hang up or end chat (even though their website says to use chat for complaints). I was on live chat for 2 hours today and they kept ending the chat while I was typing.

If anyone from three business sees this, I have the full transcript and screenshots that I'd be happy to share