Thriva Avis 2 964

I bought a test kit for well over £100, and almost immediately had a personal issue meaning I needed to ask for a refund. The team at Thriva would have been within their rights to say no to me, because my refund was not for any fault in their business - it was on me. I received a lovely supportive email back from Holly to say, we can definitely do that, less £15 for the costs of the kit itself (which had arrived quite fast), if I could supply my postcode, etc, just to be sure they had the right account. I then forgot to reply for 6 weeks. Again, that’s entirely on me. I sent an email this morning apologising and offering the information, got one back not an hour later, and Thriva are honouring the refund. They didn’t have to be that decent with me, the issue is all from my side - but they were, and I feel it’s only fair to give them their credit where it’s due.

Sent 3 tests away on Monday at 3.45pm and had one of their results back 25 hours later! Drawing the blood can be hit or miss but perseverance is the key. Always an excellent service. Great communication. Easy to understand results. Can highly recommend.

Prompt delivery of the test and fast and easy to read results. the test was explained well and easy to administer.

Quick, efficient service. Good feedback report and detailed analysis of result findings.

Create service and the test results became available very fast and they look reliable.

Used the service once so i could understand my markers. Then without realising they start to take 162.90 out of my account every month. After complaining they only gave me a partial refund and stated at minimum I would want this only once every 6 months or a year. 3 months later they took another £162.90 out of my account again. Not happy with this sneaky subscription style service.

Editing the review based on response from Thriva. Good that they recommend double-checking the subscription changes, but this recommendation was not given to me. I assume when I changed it, it would be done. I do appreciate the refunds given however this was not full refund, I was charged £15 per kit which was £45 for something I didn't use, or want, which was obviously explained with customer service the first time. The first time wasn't happy about still being charged £15, but accepted potentially my fault... the 2nd and third time not acceptable and being made to feel in the wrong and still being charged £30. My review still stands, just slightly more angry and disappointed with every interaction with Thriva.

Great company and good customer service. ❤️

Reliable and useful analysis to support getting healthier

Great service, great communication, fast turnaround of results

Always reliable and quick turnaround with results . Highly recommended

I wanted to order several tests to do a comprehensive health check.. There was so much faffing around trying to figure out what I could order within the restraints of the sample bottles. I specifically chose Thriva because of the reviews and the autodraw device. Going to get blood drawn simply isn't convenient for me and I don't want to have someone come to my house either. The website was so difficult to use, I had to order each test separately instead of being able to add them all to the basket at once. I even had to Google some of the tests to find the Thriva page with them listed, it's like none of it is linked together, deliberately. Secondly, when you want to order multiple tests at once, you can't do it, you have to mess about doing a 'subscription', then pause it, then change all the tests and then re-start the subscription, then cancel it. Total mess around. Again, I think this is deliberately to confuse people and trick them into keeping a subscription they don't want. Then once you have managed to do that, there is no place on the website which shows easily what tests were part of each subscription and what the results were. It's such a pain, and very expensive..I wanted to do this as perhaps a 6 month or 12 month thing, but I'm reconsidering now!

The new blood sample widget functions well. The instructions and advice regarding the sample kit are clear and practical (e.g., avoid taking a sample on a day when it would remain in a sorting office over a non-working day). The sample was processed comfortably within the advertised turnaround time. The report is straightforward and easy to understand.

Good to know what is going on inside your body , deficiency or not it is worth knowing and prevention is better than cure as they say. 🤔

Really great way of tracking your health

Very informative results that resulted in my going to my GP. So glad I had the test. Easy instruction ms on how to do the test.

Really good, nice app experience too.

Efficient service, as advertised.
Useful app.
Excellent doctor feedback.

I recently tried Thriva and had a very positive first experience. The test kit arrived promptly, the instructions were clear, and the whole process was straightforward. I was particularly impressed with how quickly the results came back — I received comprehensive results within two days, which felt very efficient.
As someone new to the service, I found the platform easy to use and the results were presented in a clear, understandable way. I’m also due to have a blood test through my GP soon, so it will be interesting to compare both the results and the time it takes to receive them. Overall, a smooth and reliable first experience.

The kit was sent the day I ordered it. I had a question and they answered quickly and in a helpful way. Fast results within the frame promised.

It is impossible to cancel this service. I have held a subscription against my will for about two years now. Every time they send me a test, I immediately send them an email trying to cancel the subscription. They say that I haven’t sent them the correct email under which the subscription was made. But it’s the only email address I’ve ever had. Apparently there’s no remedy for this situation other than bill me into perpetuity and send me tests that I do not use. Avoid it all costs.