Made a $$ error when signing up for their subscription…. Customer rep was very helpful & the issue was taken care of quickly! Thrive Market is a great place to find healthy foods & unusual ‘essentials... Voir plus
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Lisez les avis des autres
I bought one item & did not sign up for scheduled subscription shipments. Thankfully I received email warning me of next shipment. I called & customer service cancelled subscription. It was a waste of... Voir plus
L'entreprise a répondu
I've been a Thrive member for over 10 years. I appreciate being able to purchase items that I either can't get at my local market or that I can get for less at Thrive. They are great when there's a pr... Voir plus
L'entreprise a répondu
I have used Thrive Market before and am happy to have rediscovered it. My only problem is when ordering AI jumps in with suggestions and it is easy to lose the thread of what you were trying to order... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We are on a mission to democratize access to healthy living. We hope you join us!
Coordonnées de contact
Etats-Unis
- thrivemarket.com
4,2
Bien
6 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Made a $$ error when signing up for…
Made a $$ error when signing up for their subscription…. Customer rep was very helpful & the issue was taken care of quickly! Thrive Market is a great place to find healthy foods & unusual ‘essentials’ that cannot be found in other stores.
17 avril 2026
Avis spontané
I have used Thrive Market before and am…
I have used Thrive Market before and am happy to have rediscovered it. My only problem is when ordering AI jumps in with suggestions and it is easy to lose the thread of what you were trying to order, but this is a problem with a lot of companies right now.
Thrive Market has way better customer service than other similar companies, and it is easy and speedy to interact with a human being.
16 mars 2026
Avis spontané
Réponse : Thrive Market
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
BEWARE! one purchase enters into subscription
I bought one item & did not sign up for scheduled subscription shipments. Thankfully I received email warning me of next shipment. I called & customer service cancelled subscription. It was a waste of time making that 1 call & I shouldn't have had to do. Automatically signing people up is wrong.
15 avril 2026
Avis spontané
Réponse : Thrive Market
Hi Sherri, we’re sorry to hear you’ve been having trouble with the recurring shipment feature. We understand how frustrating that can feel. If you’d like to pause your shipments for now, you can turn the feature off at any time by visiting the Recurring Shipment tab.
Recurring shipments are completely optional and can be adjusted whenever it works best for you. If you’d like, we’re also happy to take a closer look and help sort things out. You can reach us anytime at help@thrivemarket.com. Thank you for giving us a try. We’re here to support you.
Great in many ways - just opt out of the text notices
I've been a Thrive member for over 10 years. I appreciate being able to purchase items that I either can't get at my local market or that I can get for less at Thrive. They are great when there's a problem with something that shipped (melted chocolate, broken jar, etc). The one issue I have with them is on there "hurry and order now for a free gift!" text messages, because though they tell me the item is in my cart it often isn't included in my shipment - I recommend you opt out of these notices, and take advantage of the great things Thrive offers aside from the bogus text notices.
11 avril 2026
Avis spontané
Réponse : Thrive Market
Hi Denise, thank you for being a loyal member for over 10 years! We’re glad we can help you find those hard-to-get items at great prices. We apologize for the frustration with the "free gift" texts. We’ve noted your feedback regarding the cart integration issues to help us improve. We appreciate your support and your feedback. If you have any concerns about past free gifts, please reach out to us at help@thrivemarket.com, and we will look into this for you!
Réponse : Thrive Market
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
Membership and cancelation
Thrive market has a great selection of products, definitely overpriced compared to a Costco or bjs but you are paying for convenience. Buyer be aware should definitely apply here as they try to get you on membership and make it difficult to cancel typical like a gym membership. If you're looking into a membership be aware the company has many tactics to retain your membership dues and that is how they win. I would recommend to dispute the charges.
1 février 2026
Avis spontané
Réponse : Thrive Market
Hi Gabriel, we’re sorry to hear that our selection and pricing didn't meet your expectations. We strive to offer competitive value through our member-exclusive brands and carbon-neutral shipping. We’d appreciate the chance to learn more about how we can improve our website and variety. If you are open to it, please feel free to reach out to us at help@thrivemarket.com. We're here to help!
My problem was resolved quickly with…
My problem was resolved quickly with excellent follow through. Huge variety of products offered, it is a fun place to shop.
9 avril 2026
Avis spontané
Réponse : Thrive Market
Hi there, thank you for the wonderful review! We’re so happy to hear that your experience was fun and that our team provided excellent follow-through on your request. Thank you for choosing Thrive Market!
They addressed my areas of concern and…
They addressed my areas of concern and are a company providing healthy options for us to choose from. Thank you
10 avril 2026
Avis spontané
Réponse : Thrive Market
Hi Carolyn, thank you so much for the 5-star rating! We’re thrilled to hear that we were able to address your concerns and that you’re enjoying our selection of healthy products. We appreciate your support and look forward to serving you again soon!
Réponse : Thrive Market
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
Makes shopping easy for hard-to-find items
Thrive Market carries the things I need that are hard to find where I live, and at good prices. The shipping is fast, and if there are any problems, they are quick to make them right.
9 avril 2026
Avis spontané
Réponse : Thrive Market
Thank you so much for sharing your feedback with us. We truly appreciate your continued membership with Thrive Market. It means the world to us, and we’re here to support you every step of the way.
Trustworthy and Understanding
They are kind, understanding and willing to help customers no matter the cost. They handled my issue with a stress- and hassle-free resolution that made me feel appreciated and valued.
9 avril 2026
Avis spontané
Réponse : Thrive Market
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
The app is not usable for the visually impaired
I'm legally blind and need to have the app read to me by my phone I use instacart all the time and can order anything I want the Thrive market app was totally unusable
9 avril 2026
Avis spontané
Réponse : Thrive Market
Hi Lee, thank you for bringing this to our attention. We sincerely apologize that our app is currently not meeting your needs for screen-reading compatibility. Providing an accessible shopping experience for everyone is a priority for us. We are sharing your feedback directly with our Product and Engineering teams to investigate these barriers. In the meantime, we’d love to help you with your order over the phone or via our website, which may offer better compatibility. Please reach out to us at help@thrivemarket.com so we can assist you personally. Thank you for giving us a try!
Réponse : Thrive Market
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
Delivery Driver hit a mailbox structure…
Delivery Driver hit a mailbox structure and trying to get them to be accountable and pay for the repair was ridiculous. I was on hold for hours, and they got my email address and told me they would email me so I could send in the necessary info, which they never did. I had to call back and was hold again forever and then had to jump thru hoops in order to get any sort of acknowledgment.
14 mars 2026
Avis spontané
Réponse : Thrive Market
Hi Nicole, we are truly sorry to hear about the damage to your property and the frustration you’ve encountered while trying to resolve this issue. This is certainly not the experience we want for any of our members. We want to make it right. Please reach out to us directly at help@thrivemarket.com so we can further investigate and resolve this matter. We’re here to help!
I enjoy their wholesome product…
I enjoy their wholesome product offerings and some of their not-so-well-known items. You can usually get small sizes to sample
7 avril 2026
Avis spontané
Réponse : Thrive Market
Your thoughts and feedback mean everything to us. Thank you for including Thrive Market in your daily life—we appreciate your support more than words can say!
I've been a Thrive member for a couple…
I've been a Thrive member for a couple years now. It came in really handy when I had a back injury and couldn't drive or carry heavy things. The prices are reasonable for most products and they constantly have sales. Any time I've had a damaged item or product concern, they have been prompt to remedy the matter. With my strict dietary requirements, it helps to have more options, because I already have to go to multiple stores to find certain products, so I love that at least one comes to me.
5 avril 2026
Avis spontané
Réponse : Thrive Market
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
Thrive market is such a waste of money
Thrive market is such a waste of money, product selection is sub par. Products are overpriced and most grocery stores carry the same products. They charge 50 a year to shop on their weak website. I would avoid this online shopping website and save your money.
7 avril 2026
Avis spontané
Réponse : Thrive Market
Hi Jeff, we’re sorry to hear that our selection and pricing didn't meet your expectations. We strive to offer competitive value through our member-exclusive brands and carbon-neutral shipping. We’d appreciate the chance to learn more about how we can improve our website and variety. If you are open to it, please feel free to reach out to us at help@thrivemarket.com. We're here to help!
Awesome company!
Awesome company. They have a lot of healthy options, and great customer service. I have told many of my friends about them. They were a lifesaver during the pandemic!
17 septembre 2025
Avis spontané
Réponse : Thrive Market
Hi Cludder, thank you so much for the kind words! We’re thrilled to hear that our customer service and healthy options have made such a positive impact on you since the pandemic. We truly appreciate you sharing the love with your friends!
I did not like being deceived.
I did not like being deceived into signing a recurring payments and felt that was manipulative and dishonest.
6 avril 2026
Avis spontané
Réponse : Thrive Market
Hi Mike, we sincerely apologize for any confusion surrounding our membership structure. We understand how important this is, and we want to make sure we address your concerns properly. Please reach out to our member services team at help@thrivemarket.com, and we’ll be more than happy to ensure it's handled correctly. We're here to help!
Great products and costumer service
Great products. Great costumer service. Its easy to talk to someone real and they really are helpfull.
4 avril 2026
Avis spontané
Réponse : Thrive Market
Hi Myriam, thank you for the 5-star rating! We’re so glad you found it easy to connect with our team and that we could be helpful. We’re always here to support your healthy shopping journey!
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