Tikamoon UK Avis 1 001

I don’t often leave reviews, but I wanted to share my experience with Tikamoon.

The Kubu rattan chest I ordered unfortunately arrived with a fault. While this was disappointing, the issue was handled well from the outset. After I contacted customer services and sent photographs, the team reviewed everything promptly and arranged a replacement without any difficulty.

Communication throughout was clear, professional and helpful. I was kept updated on the next steps and felt that the team genuinely wanted to resolve the issue as smoothly as possible.

No one wants to receive a faulty item, particularly when purchasing furniture online, but problems can happen. What matters is how they’re dealt with, and in my case Tikamoon made the process straightforward and stress-free.

The replacement was arranged quickly and the customer service I received gave me confidence in the company. Based on this experience, I would happily order from Tikamoon again and would recommend them to others.

Delivery time was very slow and the item was delivered in multiple boxes on different days, so all a bit confused. The table itself was not well made - many of the screw holes don't line up, and as it's rigid steel there's very little give. We brute forced it using half the number of screws recommended (distance between screws varied on straight pieces designed to be fixed together - inexplicable!) and it's useable but I wouldn't buy a thing from them again

Great customer service from Nelly - polite, quick, understanding - and importantly, human!

Tikamoon after sales were absolutely amazing with regard to an issue with a table, the team worked hard to resolve everything. Would definitely recommend Tikamoon, excellent service from start to finish, thank you.

Lucie was superb in resolving out albeit small issues with our sideboard and extremely sensible and reasonable to deal with.

Once again Tikamoon customer services outstanding, regarding a item I purchased within the past week, I received a email from Tikamoon yesterday telling me there was a sale on goods and free delivery when I looked my item I purchased was in that sale .I sent Tikamoon customer services a email stating this and the difference I would have paid , With in a day customer support contacted me regarding the matter and are going to reimburse me the difference as a gesture of goodwill.
What can I say the above says it for me my support person was Munro thank you .👌👍
Kind regards Larry.

Wonderful support from a very helpful Lucie who is based in customer relations regarding a return.
Would highly recommend this Company.

Good communication with the company. Item very well packaged and the delivery team were efficient and took away all the packaging from the table. The table is solid and well built and the instructions were fairly easy to follow. I marked them down one star purely because of the time it took for delivery.

Spoke with Lucie about an issue regarding my order and the problem was solved within 5 Minutes :)

Thank you again!

My order query was dealt with most efficiently by Nelly. I could not be more pleased and have no hesitation in buying from Tikamoon again.

Thank you Munro for your help rearranging my delivery. Much appreciated!

Ordered a metal garden bench. It took a while to arrive (presumably made to order, which was complete acceptable), but was worth every penny. Beautiful design, great quality and superbly packed to protect the metal during international transit. Couldn’t fault it and would happily order again from Tikamoon.

The quality of this furniture is outstanding, and it looks absolutely beautiful! I have bought 4 pieces of bedroom furniture and want more. The customer service is also excellent, can’t fault it.

The product was beautifully made and the customer service was excellent

A bathroom cabinet that cannot deal with water - what is the point. We bought a beautiful cabinet from Tikamoon but turns out that it cannot be used in a bathroom unless you want to endlessly be drying it. It cannot handle even a small amount of water on it and ends up with significant water damage.
Upon speaking to the customer service team, they just said that is how it is. So now we have an installed, damaged cabinet and have paid hundreds for the pleasure.
I do not understand how a company can sell a product for a bathroom for 800 pounds and it not be able to have water on it.

Lucie helped me today to sort my query

Very fast response .
Thank you Fiona

Great customer service from Lucy today. I had made a mistake and ordered twice. I only realised when I received the message that orders were about to be shipped. Lucy was able to cancel on of the orders and the refund . 🙏

I ordered the Anna Mindi kitchen dresser. This is an expensive and large piece of furniture. I specifically checked that it stated pre-assembled when purchasing (which it did) and paid for the expensive delivery option which would take the furniture exactly to the spot we wanted to put it. However it arrived in two separate pieces and the delivery people refused to stack them on top of each other. The furniture is very heavy and difficult to stack. It has been two weeks and we have not been able to complete this. We will now have to incur additional costs to have someone professionally come and help us with this. Given the price of the furniture and the delivery option we selected, it is extremely disappointing and unacceptable that Tikamoon does not ensure the furniture is properly installed. In addition, I have submitted two complaints about this and not heard back from Tikamoon. Terrible customer service. Tikamoon should rectify this. It has now been two weeks and we have two huge pieces of furniture in our living room which we cannot unpackage for risk of damage or use and we do not know how we are going to stack them together so that they are usable.

Lucie was very helpful. Prompt and clear response. Plus the products were good quality. Very happy.

Our furniture is absolutely beautiful. It is exactly as it looks in the pictures and very well made. The wait time was long but we were pre-warned of this, offered a reduced price and kept updated throughout. It was definitely worth the wait and I would absolutely buy from this company again.