Шляпа повна
Шляпа повна, ніколи нічого не замовляйте. Інформації нуль, надають в останній момент і немає можливості потрапити на рейс. Вартість не хочуть повернути.
12 octobre 2026
Avis spontané
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1,7
Mauvais
20 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 37 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Scam Alert
Scam Alert: Misleading "Guarantees" and Extortionate Fees! (Booking 0YAFJP26)
Avoid Tickets.ua at all costs. They are a textbook predatory travel agency that locks your booking and extracts money through hidden traps.
I paid 52,750 UAH for a Moldova–US round-trip ticket. During checkout, I explicitly paid an extra 4,199 UAH for a service explicitly itemized in the receipt as "Ticket Return Guarantee" (Гарантія повернення квитка).
When I needed to change my return flight, their customer support ignored my requests for 6 days. When they finally responded, they demanded an extortionate 37,000 UAH fee just to change the date—which is TWICE the price of a brand-new ticket bought directly from the airline!
When I demanded a refund using my paid "Return Guarantee," they refused, claiming it only applies to death or severe illness. They deliberately hide these restrictive terms behind tiny links while using misleading, broad names on the final receipt to trick customers. Furthermore, Lufthansa confirmed that Tickets.ua blocked any online modification on the airline's website, leaving me completely trapped.
This is a scam disguised as a booking platform. They make their money by selling useless "guarantees" and charging inflated fees. Buy directly from airlines and save your money and sanity! I am filing an official complaint with consumer protection authorities and initiating a bank chargeback for the misleading service.
28 septembre 2026
Avis spontané
Appalling service!!
Appalling service!!! 'We will not refund the ticket cost because it is a charter flight.' The flight has allegedly been canceled by the airline, yet no cancellation is registered. Customer support claims that since it's a charter flight, the ticket price will not be refunded. See you in court!"
29 août 2026
Avis spontané
The worst experience ever
The worst experience ever! Trying to rob you in a broad daylight and No Help from anyone!!!
Avoid at all costs!!
10 août 2026
Avis spontané
Avoid this service at all costs
Avoid this service at all costs! Just a scam!
I paid for online checkin and got no boarding pass, support is unavailable. The only reply you receive is automated messages from AI.
I also paid for extra service 90% of tickets price refund and didn’t receive any refund (request was rejected). So what did I pay for?
14 juillet 2026
Avis spontané
AVOID BYUING THROUGH TICKETS UA
bought tickets through tickets UA in Feb 2026.
Flights were canceled, money refunded to tickets ua - and they keep ignoring and denying the refund.
28 février 2026
Avis spontané
Réponse de TICKETS.UA
Dear Tatyana Korzh,
Thank you for your message.
We understand how upsetting and exhausting this situation is, especially when your flights were canceled and you are still waiting for the refund to be completed. We also understand why this causes frustration, and we want to assure you that your case remains important to us.
Please note that your refund request has already been successfully processed from our side. In other words, the request was accepted and forwarded for further handling in accordance with the refund procedure. At the moment, we have already sent the refund request to the airline and are currently awaiting the airline’s authorization.
Unfortunately, due to technical and procedural reasons, we are unable to finalize the refund before the airline authorizes the request and the settlement between the parties is completed. This is part of the established refund procedure that we are required to follow. Until the airline confirms the authorization, there is no technical possibility for us to complete the refund on our side.
We understand that waiting in such circumstances may feel unfair and unclear from the customer’s perspective. However, we would like to assure you that this does not mean your request is being ignored. Your case is in progress, and we are continuing to monitor it within the framework of the applicable procedure.
As soon as we receive the airline’s authorization for the refund and the mutual settlement is completed, we will immediately notify you by the purchaser’s email address. Only after this stage is completed can we proceed with the final processing of your refund.
We sincerely appreciate your patience and understanding while this process is being completed.
I advise everyone -not to use the services Tickets.UA
I spent on a bus ticket from Lviv to Warsaw $54.97 ,and the company Tickets.UA only refunded me $43.05 ,even though I canceled the ticket immediately after booking.
ANd I canceled the ticket because the site had problem with payment - my card did not go through right away.
19 mars 2026
Avis spontané
Réponse de TICKETS.UA
Dear Larysa,
To allow us to identify your case and review the situation in detail, please provide your booking number or the purchaser’s email address for identification.
Once we receive this information, we will carefully check your case.
They give you a "refund" option
They give you a "refund" option, hiding under several layers that you are not getting a refund except if anything exceptional happens, they are not clear or honest with this, very bad and borderline fraudulent.
3 septembre 2025
Avis spontané
Réponse de TICKETS.UA
Dear Jose M Che,
To allow us to identify your case and review the situation in detail, please provide your booking number or the purchaser’s email address.
Once we receive this information, we will check your case carefully.
Cancelled the ride and did not refund yet.
They cancelled the ride and untill now are unable the refund me my money
Wasted my time and money.
Just buy locally at a ticket office and not with tickets.ua is my honest advice.
3 octobre 2024
Avis spontané
Réponse de TICKETS.UA
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or customer email address.
My elderly parents traveled from the…
My elderly parents traveled from the USA to Ukraine via Warsaw. Due to the cancellation of the flight, they had to urgently buy bus tickets through tickets. ua, i.e. I lost my train tickets. Everything is fast, easy and affordable. Good thing you bought insurance. Because they lost their parents' luggage, they had to miss their bus and it would have cost them another $80, in addition to the lost $250 for the train tickets and $100 for the hotel. Thanks Tickets. ua for reimbursement of 50% of the ticket price! We were pleasantly surprised by the company's care for its customers! This is the European level!
14 mai 2024
Avis spontané
Réponse de TICKETS.UA
Dear Yuliya Kolotok,
Thank you for sharing your experience! We are glad to hear that despite the challenges your parents faced, you were able to benefit from the insurance and receive partial reimbursement for the tickets. We understand how stressful unexpected changes can be, and we’re happy that our service could provide some relief. Your feedback encourages us to continue providing a high level of care and support for our customers. Safe travels to you and your family!
Не пустили на літак по квитку, купленому через tickets.ua.
1. Через tickets.ua був куплений квиток (OIAX77B4) на літак.
2. В день вильоту я не зміг зачекінитися на рейс і зрештою мене не пустили на літак. Причина, яку мені озвучили на чекіні: мій квиток виявився анульованим (про що мене tickets.ua не попередили ніяк і від них не було жодної інформації що таке може статися).
3. Я провів весь день вильоту в розмовах з tickets.ua - вони звинувачують у всьому авіаперевізника. Авіаперевізник звинувачує tickets.ua. Оскільки платив я саме tickets.ua і вони були моїм travel agent, логічно що провина на tickets.ua.
4. Через те, що мене не пустили на літак - мені прийшлося купляти новий квиток за досить значну суму (я вже не кажу про час та нерви, витрачені на ситуацію).
12 avril 2023
Avis spontané
Booked an bus from Romania to Ukraine…
Booked an bus from Romania to Ukraine at Sunday. When I arrived at the bus station, the guy working there told me there is no bus today.
Even called the service hotline, Noone knew anything.
Back at home I wrote an email to complain. I was told there was an bus and therefore there will be no refound
4 août 2022
Avis spontané
КОМПАНИЯ УЖАС tickets ua
КОМПАНИЯ УЖАС - это мягко говоря. С tickets ua до этого не работал. Купил билеты через tickets ua в обе стороны со всеми дополнительными услугами, которые предлагает компания (регистрация на рейс, смс оповещение, страховка, возврат билетов, BRB GOLD). Через 2 часа пришло на почту письмо, что Мы не можем оформить Ваш заказ, так как авиакомпания подняла цену билетов и нужно доплатить 3500грн. Я доплатил 3500грн, но в основном заказе осталась сумма прежняя, почему подорожали - это вопрос хитрый. Что-то мне подсказывает, что это tickets ua подняли цену, чтобы заработать больше. А вы думайте сами. Когда открылась регистрация на рейс за 24 часа, на почту пришло письмо, что Вас зарегистрировали на рейс(только не тот), когда Я открыл и посмотрел рейс, то оказалось что рейс был не тот, который Я купил. После этого Я звонил в компанию около 10-15 раз пытался выяснить, почему так произошло. Ответ tickets ua, Я получал один и тот же - Мы не виноваты, это все авиакомпания, что напутала. Несколько раз бросали трубку телефона, В итоге потрачено много времени и денег. Вопрос компания не решила. Деньги не вернула. Ответственность с себя сняла. Вывод делайте сами, Я уже сделал по РЕЙТИНГУ -1, только нет такого здесь.
27 juin 2022
Avis spontané
my experience was terrible with this…
my experience was terrible with this company
1. while buying the tickets,i bought a refund guarantee service which i thought was as it sounded on tin. Turns out it is only guaranteed if airline screw up or in case of emergency situations such as death in family or travelers etc. the current situation of COVID cases in Germany (my travel destination) was not taken into consideration
2. I went ahead and initiated a refund request anyway, after two weeks i called the customer service to ask about the status of my refund and to my surprise everything is approved but it takes up-to 60 working days (3 months) before i can see my portion of little money that i paid for the booking.
In a nutshell, stay away from these local jokers and use an international booking service if you can
22 décembre 2021
Avis spontané
Very poor service
Very poor service , stay away from this booking engine .
29 novembre 2021
Avis spontané
They can't refund my money after paying…
They can't refund my money after paying for guaranteed refund prior to purchase ticket and they can't allow me to make changes to a new date .
This is completely unacceptable it's disgusting and it's apparent to me , this is a scam. Stay away from these criminals in flight business. They deserve NO star.
tickets.ua must be ashamed of themselves in defrauding people unprofessionally.
30 octobre 2021
Avis spontané
Держитесь подальше от tickets.ua
Лет 5-6 назад они начинали не плохо, сейчас же сервис ниже нуля.
У меня была ошибка в билете, и ее возможно было решить, так как я ее обнаружил сразу после покупки за неделю до вылета. За 4 дня я не смог дозвонится ни по одному номеру (слушал музыку 10 минут и потом звонок срывался), не email они не отвечают, а чат просто не работал.
В итоге остался с проблемой один на один, и так ее и не решил.
Держитесь подальше от tickets.ua и их остальных компаний.
9 septembre 2021
Avis spontané
tickets.ua - мошенники. Будьте осторожны с tickets.ua
Купил билет на tickets.ua +услуги "ГАРАНТИРОВАННЫЙ ВОЗВРАТ" и "СРОЧНЫЙ ВОЗВРАТ" (в течение 72 часов).
Прошла неделя вялой переписки с tickets.ua . Сегодня списался с авиакомпанией и узнал, что деньги они вернули уже давно, но tickets.ua со мной рассчитываться не намерен.
В интернете нашел отзывы о том, что tickets.ua не возвращает деньги.
Будьте осторожны с tickets.ua . ООО "ТИКЕТС.ЮЕЙ" - МОШЕННИКИ
Ингульские АНДРЕЙ ВАСИЛЬЕВИЧ - хозяин tickets.ua
У tickets.ua много похожих сайтов. Меняется только типа tikets.nl tickets.com и пр
20 mai 2021
Avis spontané
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