Sent the wrong tiles, even though the attached paperwork to the parcel had the right tile details on it. Of course, they've been acquired by Topps Tiles literally in the last 2 weeks since I placed my... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I highly recommend Tile Warehouse, their resolution of my slight issue with quality was first class. Not only were they helpful in sending a replacement where needed, but polite and efficient with it... Voir plus
L'entreprise a répondu
Tile Warehouse was my lifesaver when I had so much trouble with other suppliers. It was a total coincidence that I saw their website, and I needed the tiles like yesterday! Oh my goodness, their web... Voir plus
L'entreprise a répondu
The whole process from start to finish was seemless. We couldn't decide on the type of white marble veined tile we wanted, as there are so many to chose from. Samples arrived nicely packaged, followed... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Tile Warehouse we are all about making tile buying affordable and easy. Part of the UK’s largest tile buying group, our strong relationships with leading tile suppliers around the world enables us to bring you the highest quality tiles at the lowest possible prices, together with an equally competitively priced range of quality tiling tools and accessories. Plus, don’t forget that we offer FREE delivery on all orders over £300. We are committed to making shopping for tiles simple and stress free. That’s why we offer a dedicated next day FREE sample service with FREE delivery to help you find the perfect tiles for your home from the comfort of your sofa. Our Tile Visualiser allows you to imagine how our tiles would look in your own spaces whilst also allowing you to share the images with family and friends, plus a Tile Calculator to work out how many tiles you will need. Our website is packed full of expert tips and advice as well as blogs on the latest tiling trends. Whatever your tiling needs, we are here to help you. We also offer an interest free payment option through Klarna to help you spread the cost of your tiles together with exceptional customer service before and after you buy your tiles. So, what are you waiting for? Shop our low priced tiles with confidence, you won’t find a better deal anywhere else.
Coordonnées de contact
Grove Park, LE191SU, Leicester, Royaume-Uni
- 08001381668
- customerservice@tilewarehouse.co.uk
- tilewarehouse.co.uk
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Tile Warehouse were very communicative…
Tile Warehouse were very communicative and helpful. I had been looking for a particular tile that had already been used at our house and was please to see they had it in stock and delivered with no issues.

Réponse : Tile Warehouse
Great service from start to finish
Great service from start to finish price was great and delivery service excellent

Réponse : Tile Warehouse
Nice quality tiles
Nice quality tiles, all the accessories you might need, and delivered when they say they will. Can't beat that!

Réponse : Tile Warehouse
I had an idea of the tiles I wanted
I had an idea of the tiles I wanted and looked on Tile Warehouse and found the ones I wanted, I purchased them and was given a delivery date ie next day, they were delivered bang on time.well done.

Réponse : Tile Warehouse
Superfast delivery
Superfast delivery! Well packaged.
Quality tiles at a very good price.
Will definitely shop again.
Thankyou

Réponse : Tile Warehouse
Great range and value
Tile Warehouse had a great range of tiles, and I found the styles I was looking for. The tiles arrived on the delivery date I selected with no damage. The quality of the tiles could have been better - the floor tiles I ordered were slightly convex, which resulted in a not entirely even floor, and the wall tiles I ordered were slightly longer than they were wide, which made the pattern I wanted a bit harder to achieve - but the tiles were good value and look great.
I phoned customer service twice, and both times my requests were dealt with promptly and efficiently. Oliver was particularly friendly and professional.

Réponse : Tile Warehouse
All arrived on time and in good…
All arrived on time and in good condition although I’ve not opened all the boxes - Thanks

Réponse : Tile Warehouse
Poor service, decent tiles
We ordered two different tiles. The tiles are nice, and were reasonably priced, but unfortunately several of each tile arrived broken/damaged and it was incredibly hard work getting a refund for these smashed items, involving many emails chasing this and ultimately a refund of significantly less value than paid for the broken tiles was received. Pleased with the tiles but wouldn't use this company again due to the poor customer service experience

Réponse : Tile Warehouse
Quality tiles as described
Quality tiles as described, quick delivery and good price couldn’t ask for more!

Réponse : Tile Warehouse
A very satisfied customer!
Purchased tiles and associated sundries for my kitchen floor as part of a major renovation project. Requested delayed delivery to accommodate project timescales for a date in late August. Arrived as agreed. Finally got them laid last week.
Very pleased with the products and whole process of dealing with Tile Warehouse. Excellent value, excellent service including accurate calculation of required cement and grout. Delighted with end result. I would highly recommend Tile Warehouse.

Réponse : Tile Warehouse
Damaged item and mix up with customer support second delivery date
Ordered tile trim that arrived significantly damaged. Customer support were quick to arrange a replacement to be delivered but initially told me it would arrive the day after. After not arriving for a few days, I contacted the team again and they explained that the delivery was actually scheduled for the following week. This delayed the project quite a bit which was disappointing but the team are responsive at least.

Réponse : Tile Warehouse

Réponse : Tile Warehouse
Amazing service
Amazing service, amazing product and amazing prices. I will definitely be using this company again in the future.

Réponse : Tile Warehouse
Easy to find on website what I wanted…
Easy to find on website what I wanted and next day delivery so I was very impressed.

Réponse : Tile Warehouse
Fabulous service purchasing from Tile…
Fabulous service purchasing from Tile Warehouse. The wall tiles are amazing quality and look amazing.

Réponse : Tile Warehouse
Excellent service
Ordered sample tiles that arrived super fast, follow up emails were helpful. Easy and straight forward order for our bathroom tiles that were at a great price and delivered super fast! Seamless process! Thank you so much

Réponse : Tile Warehouse
Good tiles and prompt delivery
Delivery was on the day that was selected and I love the fact you can select the exact day you want them because this allows you to secure your order in advance without worrying about making enough space for the delivery when you’re not ready to have them onsite yet. I love my tiles and they came in perfect condition. The only hiccup that happened was that one single tile was missing but the fact that it was very easy to calculate how much wastage you needed on the website and it can automatically update your order to include wastage allowance is a big plus. I guess some missing or broken tiles is what wastage is for. They did refund me for the single tile (albeit it took more than 3 weeks to receive it back in the payment card) but all in all a good experience.

Réponse : Tile Warehouse
Wonderful tiles
Easy to order. Competitive price & tiles are amazing soooo pleased.

Réponse : Tile Warehouse
Good all round.....quality goods
Good all round.....quality goods, keen price and helpful staff.

Réponse : Tile Warehouse
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







