Timberlivingcompany Avis 22

Very poor customer services.
8days since order confirmation and no updates. Rang yesterday morning to chase up order was told they would ring me back. no return call so i rang back mid afternoon once again i was told to expect a call back. Nothing.
1st thing this morning i rang them. For a 3rd time i was told they would ring me back. Nothing.
I emailed them this afternoon. I received an email that they would chase it up and get back to me.

I initially decided to go with timber living company due to there mostly good reviews.

Hoping to have an update tomorrow

Very helpful when I wanted to add to my order. Great product and service

Delivery on time, responded to my chase on delivery.

Excelent quality timber delivered!!

Thanks

good communication good materials thank you

The timber is well priced and their web site is easy to use.
We chose the wood we wanted for our garden and it all arrived well packaged and protected. There was a slight issue with delivery timings, but I called up and spoke to one of the team who sorted it out straight away and sent our order to us on the weekend, which was wonderful as we were scheduled to install it then. Would happily order again and recommend to friwends and family.

Slow, not prioritised. Not told anything unless i chased.

Great service

Good experience from start to finish. Quickly delivered samples and well priced quality products. Package arrived on time. Had one batten of 22 that had a crack but not major.

Ordered some Western Red Cedar cladding. I never received an email confirmation however calls and emails were answered and the order was delivered promptly as promised. I allowed too much for waste as the quality was such only the off cuts were wasted not any poor quality waste. I would use again and recommend.

I had initially left a one star review, however, goods have now arrived, no communication from company until I left a review on trust pilot , don’t think it’s much to ask for a reply to an email or phone call during office hours. Prices were very competitive and good product, hopefully my experience was a one off.

Great service..asked these guys to hold my order until after my holiday which they were happy to do and they shipped the items the day of my return.

Cedar battens came well protected and were in great condition, Due to a change of plan for my project my second order for more wood was delivered a few days after I ordered it,

First time i have used Timberlivingcompany and cant fault sevice . Clading was deliverd sooner than expected and was well wraped to protect from damage.

Replaced 2 boards quickly and easily and arrived with in a few days so we could finish the job thanks

Fast delivery, good quality product.

Very helpful advice and easy to deal with, chuffed with my floor and the service

Great company very professional from first contact to delivery, would definitely recommend to family and friends

Great service from start to finish web site easy to use. Professional customer service chat, samples arrived promptly and so did final order, all packed and wrapped well
Can’t fault anything will use again and forwarded onto my friends.
Shelley Smyth