The staff on the phone were very helpful when the product I needed wasn’t available. We discussed alternative options suitable for the application, including sizes that would offer some savings. They... Voir plus
L'entreprise a répondu
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Website was easy to navigate, order promptly processed. Delivery driver kindly put my order behind my back gate as I’d been called into work. Wood is great, has made fantastic shelving. Would certainl... Voir plus
L'entreprise a répondu
Tom was outstanding, we had a slight issue with delivery timescales how Tom managed to sort everything out. The quality was amazing as always. Once again timbersource was outstanding Many thanks T... Voir plus
L'entreprise a répondu
Excellent. Timbersource understood my requirements which were delivered next day. Timber used to renovate a very old garden bench, which I am now told looks like new
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Timbersource is a leading online timber merchant in the UK with an extensive range of premium quality hardwoods and softwoods at competitive prices. With over 160 years of industry expertise we can offer a wealth of advice and assistance. Plus we offer a number of other helpful services that save you valuable time, effort and money.
Coordonnées de contact
Quarry Way, BA4 4RN, Waterlip, Royaume-Uni
- +44 (0) 1373 469905
- sales@timbersource.co.uk
- timbersource.co.uk
4,7
Excellent
238 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Wood supplied to my exact size…
Wood supplied to my exact size requirements. Great service.
30 juin 2025
Réponse de Timbersource
Thank you for your excellent 5-star review!
We're thrilled to hear that the wood supplied met your exact size requirements and that you received great service. Providing precise cuts and outstanding customer care are top priorities for us, so your feedback is truly appreciated.
We look forward to assisting you with your future timber needs!
I would highly recommend Timbersource.
I would highly recommend Timbersource.
Smooth process from start to finish. Chris is highly knowledgeable and gave some great advise.
product we received was delivered in time for our project at of a very high quality. 5* Service
26 juin 2025
Réponse de Timbersource
Thank you so much for your fantastic 5-star review and for highly recommending Timbersource!
We're absolutely delighted to hear that you experienced a smooth process from start to finish. It's wonderful to know that Chris's knowledge and advice were so valuable to you, and that the product you received was of very high quality and delivered on time for your project.
Providing excellent service and top-notch products is what we strive for, and your feedback truly motivates our team.
We appreciate your business and look forward to assisting you again!
Warm regards,
The Timbersource Team
Réponse de Timbersource
Thank you for your 5-star review! We're glad to hear everything was "as expected." We always aim for a smooth and reliable experience for our customers.
We appreciate your business!
The Timbersource Team
Great product for my project
Great product for my project, delivered in time for me to meet my deadlines. Thank you
29 mai 2025
Réponse de Timbersource
Thank you for your fantastic 5-star review!
We're so pleased to hear that our product was great for your project and, crucially, that it was delivered on time, helping you meet your deadlines. We understand how important timely delivery is, and we're delighted we could support your work.
We truly appreciate your business!
Friendly and really helpful team
Friendly and really helpful team. Great wood and rapid delivery. Well packaged.
2 juin 2025
Réponse de Timbersource
Thank you for your lovely 5-star review!
We're so pleased to hear that our team was friendly and really helpful, and that you were happy with the great wood, rapid delivery, and excellent packaging. We pride ourselves on all these aspects, so your feedback means a lot to us
Insert to fix main gate.
I have only used the company a couple of times and both time I have found them and particularly Katie very helpful so I would give them top marks.
2 juin 2025
Very Quick Delivery and Everything as Ordered
Very quick delivery and everything as ordered. Website good to use and very easy and quick to order. I had my timber cut to my required specs which is also a great feature.
2 juin 2025
Excellent service
29 mai 2025
Poor customer service
Ordered a large sum of timber for my staircase. 1.5 months later the materials got delivered after countless delays and chasing/excuses
1 mai 2025
Avis spontané
Réponse de Timbersource
Thank you for writing this review. Its not good to hear that we let you down on timescales and although its painful to get a 1 star, we can understand your point of view. Your comments are fair and this has been noted for internal review. I believe we had to restock in the longer lengths which caused the delays. We are sorry this impacted on your project . We will endeavour to use this for our learnings. Thanks again
High quality timber and fantastic service
I'm a product designer and maker, there is a lot of sources for timber available and Timbersource is by far the best there is.
I've ordered multiple cuts from them before and they have always arrived at the specified sizes - to the millimetre. The team at Timbersource are also a good bunch, always open to chat through a project and recommend alternatives.
Could not recommend enough!
7 mai 2025
Avis spontané
Recommended
very helpful and patient sales people. Excellent quality oak for bespoke carved items
28 avril 2025
First time using and definitely not the…
First time using and definitely not the last. Speedy delivery and great quality.
28 avril 2025
Excellent support from Timbersource.
Excellent support from Timbersource.
Delivery company lost one of the packages but Tom at Timbersource was able to sort it out successfully.
Supplied wood of good quality.
21 avril 2025
Everything was done efficiently
Everything was done efficiently, will definitely use this company again. Top quality timber.
Really helped me out.
24 avril 2025
Purchasing slats to refurbish a garden…
Purchasing slats to refurbish a garden bench. One of the few companies that stocked the sizes I was looking for. Delivered promptly and at a reasonable price. Wood is really good quality and looks great.
24 avril 2025
Perfect amazing like always
Perfect amazing like always. Cut to size perfectly, high quality materials.
31 mars 2025
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