We used our childminder from tiney for our autistic 4 year old. He was incredibly well looked after and loved every minute of it which is rare for him to find somewhere he enjoys so much and our child... Voir plus
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Lisez les avis des autres
Jo at Tiney Bears Tiney Home is the most fantastic childminder! Every day she goes above and beyond to create the most enriching experience for the children. Her home setting has an abundan... Voir plus
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My grandson loves his childminder .. daily updates .. outdoor messy play . I’m very happy he has settled into little puddles so well
L'entreprise a répondu
Sophie is the most AMAZING childminder we could ever have wished for! My little boy attends 1 day a week (2 other day at a local pre school) and it gives us the best balance between mixing with c... Voir plus
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À propos de l'entreprise
- Service de garde d'enfants
- Baby-sitter
- Fournisseur de services d'éducation et d'orientation professionnelle
À propos de tiney
Écrit par l'entreprise
Who are tiney?
At tiney our mission is to enable affordable childcare for parents, high quality early education for children and amazing careers for childminders.
We are the UK's largest registered childminder agency, responsible for quality assuring and working alongside our community of fully registered childminders.
There are now over 1500 tiney homes open or coming soon around the country, run by childminders from a wide range of backgrounds but all united by a mission to change children's lives. We are proud of our big, warm, vibrant professional community of early years educators; they are the heart of tiney.
Our Training Offer
tiney offers a fantastic supported training pathway to childminder registration and ongoing support to our registered childminders through our app, continuous CPD, events, community coaching programme, discounts and benefits and much more. To find out more about how to become a childminder visit tiney.co/childminders/new-to-childminding/
At tiney our mission is to enable affordable childcare for parents, high quality early education for children and amazing careers for childminders.
We are the UK's largest registered childminder agency, responsible for quality assuring and working alongside our community of fully registered childminders.
There are now over 1500 tiney homes open or coming soon around the country, run by childminders from a wide range of backgrounds but all united by a mission to change children's lives. We are proud of our big, warm, vibrant professional community of early years educators; they are the heart of tiney.
Our Training Offer
tiney offers a fantastic supported training pathway to childminder registration and ongoing support to our registered childminders through our app, continuous CPD, events, community coaching programme, discounts and benefits and much more. To find out more about how to become a childminder visit tiney.co/childminders/new-to-childminding/
Coordonnées de contact
International House, 12 Constance Street, , E16 2DQ, London, Royaume-Uni
- 020 4579 9034
- community@tiney.co
- tiney.co
4,7
Excellent
268 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Excellent Experience and Caring Environment
I am very satisfied with the kindergarten I chose for my child. From the very first days, my child adapted remarkably well and feels comfortable and happy in this environment.
The staff is attentive and professional, and the educator is kind, patient, and truly dedicated. My child enjoys attending every day.
I highly recommend this kindergarten to any parent looking for a safe and supportive environment.
1 mars 2026
Avis spontané
Réponse de tiney
Thank you so much for your kind words 💛
We’re incredibly grateful for your trust and recommendation. It means a lot to know that your experience has been such a positive one, and we’re proud to support you and your family on this journey Ecaterina.
Exceptional
Exceptional, signposted me from just simple conversation. Very helpful and very prompt in response.
20 février 2026
Avis spontané
Réponse de tiney
Thank you so much for your lovely feedback Lucky 🌟
We’re so pleased you found the support helpful and timely.
Am very grateful to meet tiney Home as…
Am very grateful to meet tiney Home as my family, am happy the way they take care of my daughter and help her and me thanks for all that 💝🙏....
11 février 2026
Avis spontané
Réponse de tiney
Thank you for your kind message Mary 🙂
We’re so pleased your tiney childminder supports your child and helps provide a safe environment where they feel happy and well cared for.
Anna Mancari is the best Childminder we…
Anna Mancari is the best Childminder we could ever get. The way she looks after our child and nurtures them it’s the bestest thing. Thanks a lot, Anna 🤗
23 février 2026
Avis spontané
Réponse de tiney
Thank you so much for your lovely feedback for Anna 🤗
We’re really glad to hear your child is receiving such wonderful care and support. It means a great deal to know they are happy and thriving.
The tiney team always there to help…
The tiney team always there to help lead your journey
23 février 2026
Avis spontané
Réponse de tiney
It truly means a lot to hear that you’ve felt supported throughout your journey Nizet. We’re always here for you and cheering you on every step of the way 🌟🙌
Nothing but amazing
Nothing but amazing , supportive , efficient and every single person I have dealt with has been fantastic. I’m really happy to have joined Tiney. From the moment I signed up to now I have been supported with everything thank you
18 février 2026
Avis spontané
Réponse de tiney
Hey Lyndsey, so glad to have you as part of tiney. Hearing that you’ve felt well supported throughout your journey really matters to us, and I’ll be sure to share your feedback with the wider team. Thank you for taking the time to leave this wonderful feedback 💛
Absolutely appalled at the way I have…
Absolutely appalled at the way I have been treated by Tiney. Absolutely no support whatsoever during suspension. They haven’t listened to me and have outright lied twice in their decision letters to suspend and then cancel my registration. Despite knowing I’m pregnant, they have done nothing but cause me stress with no communication as to what was happening. They have behaved like robots and do not have any sympathy of feelings for their childminders. I would not recommend them to anyone who wants to keep their mental health in a good place. Thanks Tiney, the way you have handled this situation has sent me into depression during my second trimester.
6 février 2026
Avis spontané
Great service!
5 février 2026
Avis spontané
Réponse de tiney
Hey Kingsawy Shine ✨Thank you so much for your feedback 💛
Such an easy app to use
Such an easy app to use, being kept up to date on my daughter’s day makes me fell at ease. I can easily find any information I need or to message my childminder in a matter of minutes.
4 février 2026
Avis spontané
Réponse de tiney
Thank you for your wonderful review and kind words Laura 💛
It means so much to hear that the app helps you feel at ease and stay connected every day 😊📱
We are extremely happy with the care…
We are extremely happy with the care our baby receives from Tiney and specially Vani.She is kind, patient, and very attentive to our baby’s needs. From feeding and hygiene to playtime and comfort, she handles everything with great care and love. Our baby feels safe and happy around her, which gives us a lot of peace of mind as parents. Her dedication, cleanliness, and gentle nature truly make a difference. We are very grateful to have such a trustworthy and caring person looking after our boy (Reyaansh).
29 janvier 2026
Avis spontané
Réponse de tiney
Thank you so much for sharing this Rabin ✨
We’re really happy to hear how settled and supported your little one is, and that you feel reassured as parents 💙. Vani will be thrilled to hear this, it really means a lot. 😊
Tiney provides a high-quality and…
Tiney provides a high-quality and in-depth training experience. The training process is outstanding, with concepts explained clearly and thoroughly, making them easy to understand. The programme also offers additional knowledge that enhances overall understanding and professional development.
24 janvier 2026
Avis spontané
Réponse de tiney
Thank you so much for taking the time to leave such a kind review Shazia 💛 So glad you had a positive experience with our training and that it’s supported you in building your skills and confidence. It means a lot to know its making a difference, and we’re so pleased to have you as part of the tiney community.
I am very happy with tiney .
I am very happy with tiney .
Samina Rehman is one of the best person i have ever met in my life. She is very cooperative,calm,adjustable and polite.She handle my baby girl like her own baby.
I am working women and i never have any worry about my baby when i am at work.
I will definitely recommend tiney.Thanks.
23 janvier 2026
Avis spontané
Réponse de tiney
Thank you so much for sharing this feedback Nisha! 💛
We’re thrilled to hear how much peace of mind you have knowing your daughter is in such caring hands and your recommendation means the world to us ✨ .
Tiney has been fantastic since the day…
Tiney has been fantastic since the day I started. Always there when I need them. Make everything so easy and enjoyable. My parents love the app and its simple to use.
14 janvier 2026
Avis spontané
Réponse de tiney
Thank you so much for your kind words Ashlegh! We're thrilled to hear that tiney has made things easy and enjoyable for you and your parents 💛😊 We're always here whenever you need us!
Very reliable and straightforward
Very reliable and straightforward. When we have problems they always sort it out straight away.
5 janvier 2026
Avis spontané
Réponse de tiney
Thank you aMAEzing TVL. We’re really glad to hear you’ve had such a positive experience and that we’ve been able to help quickly when needed. We really appreciate you taking the time to leave a review 💛✨
My experience with tiney has been great…
My experience with tiney has been great I must recommend
24 décembre 2025
Avis spontané
Réponse de tiney
Thank you so much Nancy, we’re really glad you are having a fab experience and would recommend us 😊
Not user freindly
Parents perspective - no option fot invoice , bank transfer or ability to us tax free childcsre moneys when joining tiney and cannot sign contrsct u til made this payment
Have asled tiney to provide but they claim they do not have a bank account which seems odd ? Obvisouly is a lie but worries me whatelse would they lie about jist to get your card details
In conversation with tiney uodste review based on outcome
My childminder contacted tiney and convinced them to waiver the fee - dates are difficult to get on the app , first invoice was qrong but they repsond quickly to the. Hildminder so i think is a good service for the childminder side
16 décembre 2025
Avis spontané
Réponse de tiney
Hi Georgia,
Thanks for your feedback!
I'm sorry to hear about your experience. I've spoken to the team to better understand what happened.
To pay for childcare, tiney childminders accept payments via invoices to their tiney wallet, and all of the government payment schemes you’ve mentioned are fully supported 💛
We do have an enrolment admin fee (covering the cost of onboarding your family to the tiney app and platform) that we can currently only accept card payments for. That's why in this case we waived the fee, as you mentioned to the team you didn't have a card and so couldn't pay in this way.
We use stripe (a global payments platform with the highest security) for safe and secure card transactions and do not store card details.
Based on your feedback, we will look into accepting payments for the guardian enrolment fee via bank transfer and other methods.
If you’d like to discuss this in more detail, please email community@tiney.co, and we’ll be happy to look into this further.
Tiney always go above and beyond
Tiney always go above and beyond to support me, my families and my business. I am truly grateful to them as I am able to continue with my passion and live my dream job. Tiney encourages independent growth and opportunities to rise to your full potential. I am proud to be an 'Outstanding in education' Tiney childminder.
9 décembre 2025
Avis spontané
Réponse de tiney
Thank you so much for sharing this Sherrella, it means a lot to us. We love seeing you thrive in your setting and we’re proud to support you as you grow your amazing tiney business. Keep shining! 🌟
Clean and welcoming environment
Clean and welcoming environment. Joy is such an amazing child minder.
5 décembre 2025
Avis spontané
Réponse de tiney
Thank you, Nelly! So lovely to hear this about Joy and her warm, welcoming environment 😊
Réponse de tiney
Thank you so much Onome, we’re really glad you found the training informative! 😊
Extremely disappointed with Taney's safeguarding, complaint handling, and overall professionalism.
Update to my review:
Two-critical questions remain unanswered.
1. Why was my son kept on the provider's register for weeks after the childcare arrangements had ended and after a safeguarding complaint had been filled? 2. Why was Early Years Funding claimed for weeks after arrangements had formally ended.
While I appreciate that an unannounced visit took place, the investigation response still did not address the detailed examples I provided. A single one-hour visit cannot realistically validate or invalidate weeks of documented concerns.
I hope Tiney will reflect on this feedback and consider strengthening both their safeguarding and transparency for parents. However, based on my experience, tiney is not an organisation I trust, and I would never place my child again with any of their providers.
My child attended a Tiney-registered setting, and we experienced a series of serious concerns relating to care, hygiene, communication, and emotional wellbeing. When I raised these concerns formally with Tiney, the investigation was extremely superficial. Despite detailed evidence and a very long list of issues, their “assessment” consisted of a single visit and a short conversation with the childminder - after which everything was declared “unsubstantiated”.
As a parent, this leaves me with absolutely no confidence that safeguarding issues are being taken seriously or investigated with the depth they require. It gave the strong impression that the priority was protecting the provider rather than protecting children.
Tiney refunded the fees I had paid, which quietly acknowledged the seriousness of the situation, but their written conclusion completely downplayed the concerns. The inconsistency between these two actions is deeply troubling.
Another major issue is the lack of proper oversight of provider records. Even after childcare arrangements ended, my child continued to be marked as “absent” on the childminder’s register. This raises obvious questions about record-keeping and potential misuse of funded hours.
In my experience, Tiney’s complaints process is not fit for purpose. It is bureaucratic, dismissive, and leaves parents with no meaningful support when concerns involve a provider registered under agency. Parents considering Tiney should be aware that if they ever need real safeguarding support or a thorough investigation, they may not receive it.
I would urge all parents to do extremely careful due diligence before trusting their childcare arrangements to Tiney. I expected a professional, child-focused agency; what I experienced felt more like a provider-protection service that a safeguarding body.
31 octobre 2025
Avis spontané
Réponse de tiney
Thank you for your feedback. I'm Viktoria, the COO of tiney. I’ve carried out a thorough investigation of all the points you raised with the teams involved.
Upon receiving your email, we conducted an unannounced visit to the childminder’s setting. This is our standard approach when concerns are raised, and it mirrors exactly what Ofsted or another regulator would do in the same situation.
As you know, Ofsted inspected tiney last year and praised our safeguarding and quality assurance: https://www.tiney.co/blog/tiney-receives-highest-ofsted-inspection-report-grading-again-in-our-2024/
Following the concerns you raised, two senior members of the tiney team (our Head of Safeguarding, who has 30+ years of early years experience and is a former childminder, and a member of the Safeguarding Team who is a social worker with 20 years’ experience) visited the childminder in question.
This was an unannounced visit, meaning we arrived at the childminder’s premises without notifying them beforehand. The childminder had no opportunity to prepare or influence our investigation.
We observed the childminder’s interactions with the children for approximately an hour, specifically focusing on the concerns you highlighted. We found that the childminder’s relationships with children, hygiene practices, communication with children and parents, and educational approach were all fully in line with our high standards and with EYFS regulation.
Following this visit, we replied to your complaint to confirm that the visit had taken place and that we did not find evidence supporting the concerns raised.
I reviewed that response, and you are right that it did not include a detailed overview of the specific findings. I can see how this may have come across as dismissive, and I apologise - this was not our intention. We should have shared those detailed findings, and I will work with the team to ensure we improve this going forward.
The fee was refunded by the childminder as a gesture of goodwill. Because the payment was made through Tax-Free Childcare, we processed the refund, but it was the childminder’s decision. We should have been clear that this does not imply any admission of fault by either the childminder or tiney.
You were also right to point out an error in record-keeping. The day after you alerted us, we corrected this in the system.
When a funded contract ends, we receive guidance from the local authority (either directly or through their communications with the childminder) to ensure any remaining funding is used correctly. We digitised attendance record-keeping in our app so our team and parents can quickly identify and review any inconsistencies.
Overall, we invest heavily in both our team and our technology to ensure every tiney childminder meets the highest standards. I’m sorry that your experience wasn’t positive, but I stand firm that our Safeguarding Team acted swiftly and comprehensively in response to the concerns you raised. We could have done better in our written communication with you, and in ensuring that the terminated enrolment was reflected immediately in the system, and I will make sure we learn from this and improve both areas.
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