First of all a beautifully laid out website, easy to navigate and when I emailed to ask questions I got a response the next day. Excellent service. The earrings arrived as expected and my daughte... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Spent hundreds buying 4 single piece earrings. The back fell off one when I’d had it less than 2 weeks. Reached out to customer services to be told I couldn’t buy a replacement back and wou... Voir plus
L'entreprise a répondu
Lovely piercing , well packed, arrived quickly however very difficult to put on. It's impossible to place it without somebody's help or the tool. The back ball is so small you can hardly hold it...
I was invited to the BlueWater Tish Lyon store and I honestly couldn’t recommend it enough! Mia was so lovely, she made me feel so comfortable and was always making sure I was ok! She helped me style... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With over 20 years of experience, Tish Lyon combines craftsmanship and creativity to offer stylish and timeless pieces. Our mission is to modernise the ear styling movement, making luxury accessible without compromising on comfort or style.
Coordonnées de contact
19 FACTORY ROAD, BH16 5SN, POOLE, Royaume-Uni
- support@tishlyon.com
- tishlyon.com
Up to 50% Off Black Friday
4,0
Bien
75 avis
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Exceptional Customer Service
Beautiful products, speedy dispatch and exceptional customer service. Thank you!
9 avril 2026
Avis spontané
Lovely piercing but difficult to put on
Lovely piercing , well packed, arrived quickly however very difficult to put on. It's impossible to place it without somebody's help or the tool. The back ball is so small you can hardly hold it...
23 mars 2026
Customer service could be better
It took more than 3 days to get a response about producing more earrings with a shorter bar and they asked me to screenshot which earring even though i described it as per website and then it was dismissive
6 avril 2026
Réponse : Tish Lyon
Hi there,
Thank you for leaving us a review.
We are sorry to hear about your experience, we aim to provide great customer service to all our clients. We appreciate the feedback and will take this on board.
We can confirm that we have reached out to you directly via email regarding this.
Tish Lyon Team
Non existent customer service
Spent hundreds buying 4 single piece earrings. The back fell off one when I’d had it less than 2 weeks.
Reached out to customer services to be told I couldn’t buy a replacement back and would have to buy the whole piece!!
Disgusting. Will never shop there again, worst customer service ever. AVOID AVOID AVOID!
*added 16/4*
Don’t be fooled by the update below they reconfirmed via email they won’t be doing anything. Please note it fell off! I did not ‘misplace’ anything
Shoddy products, non existent customer service - I CANNOT STRESS THE LACK OF CUSTOMER SERVICE PLEASE AVOID!!!!
14 avril 2026
Avis spontané
Réponse : Tish Lyon
Hi there,
Thank you for leaving us a review.
We are really sorry to hear that the back of the item has been misplaced, and for the level of customer service you feel you have received.
We can confirm that we have reached out to you directly with an update regarding this situation.
Tish Lyon Team
Absolutely beautiful and the earrings…
Absolutely beautiful and the earrings are exactly as pictured. Very happy with my purchase! Thank you!
2 avril 2026
Réponse : Tish Lyon
Hi there,
Thank you for taking the time to leave us such a lovely review. We are so glad to hear that you are happy with the earrings purchased. Thank you for choosing to shop with us.
Tish Lyon Team
Beautiful product. Fantastic service.
First of all a beautifully laid out website, easy to navigate and when I emailed to ask questions I got a response the next day. Excellent service.
The earrings arrived as expected and my daughter loves them.
My only issue has been- the ball screw fitting in one came loose and fell out and is sadly now lost. I will need to wait for another visitor from the UK to get a new pair out here to Barbados.
On that note , it would be great if you supplied screw fittings separately to the earrings posts. I could then buy a few in the event that they come loose repeatedly.
I am happy I found you as my go to titanium earring supplier!
13 mars 2026
Réponse : Tish Lyon
Hi there,
Thank you for taking the time to leave us a great review. We are glad to hear that you received excellent and fast service from our team. We are pleased to hear that we are your new go to earring supplier, thank you for choosing to purchase from us.
Thank you for your feedback, we will take this on board.
Tish Lyon Team
Lovely plain earrings they work
Lovely plain earrings they work, don't make my ears hurt. Titanium plain silver coloured bought.
2 avril 2026
Réponse : Tish Lyon
Hi there,
Thank you for leaving us a 5 star review. We are glad to hear that you are pleased with the hoop earrings purchased. Thank you for shopping with us.
Tish Lyon Team
Réponse : Tish Lyon
Hi there,
Thank you for leaving us a great review. We are glad to hear that the earrings purchased arrived in good time and were well presented. Thank you for choosing us.
Tish Lyon Team
Réponse : Tish Lyon
Hi there,
Thank you for leaving us a 5 star review. We are glad that you are pleased with the earrings purchased. Thank you for shopping with us.
Tish Lyon Team
Great service
My daughter and I had matching welded bracelets at John Lewis Bluewater. Mia was fantastic, very friendly and professional and gave us great advice. Highly recommend this company and particularly Mia at the Bluewater Tish Lyon.
7 mars 2026
Avis spontané
Réponse : Tish Lyon
Hi there,
Thank you for leaving us such a great review. We are really glad to hear that you had a positive experience in our Bluewater Studio. We will be sure to pass on the great feedback to the team.
Tish Lyon Team
Went to have my child’s ears pierced
Went to have my child’s ears pierced. The lady who dealt with us clearly knew what she was doing so no issues there, and hopefully they will heal well.
However, my husband and I both felt she came across as abrupt and unfriendly - what a shame.
Also, I ended up paying double than what I’d expected based on the info on the website. Disappointed by the experience.
4 avril 2026
Avis spontané
Réponse : Tish Lyon
Hello Lucy.
Thank you for sharing your feedback with us. We are sorry to hear you feel disappointed by your recent in-store experience.
We'd be really grateful if you could reach out to our customer service team at support@tishlyon.com and they will be happy to look into this further for you.
Thank you.
Tish Lyon Team
God-awful customer service
God-awful customer service. The items are pretty, but for the price we are paying, I'd expect at least some effort in answering questions about products I had bought. I received a few emails racked with spelling errors that were actually less useful than the AI bot answers on the FAQ. Returns are a nightmare - you have to wait for them to "approve" a photograph, then send you a form to print out (everyone uses prepaid tracked shipping labels now TL...) and cover the postage yourself - for a £200 item!!
Add to this the tarnishing already visible on the posts of the "solid gold" studs I bought not 3 months ago, which I was told to "polish". No interest in helping me figure out if it was a product issue. I'm actually very angry about the amount of money I've spent on 5 studs and the quality and service in return.
1 avril 2026
Avis spontané
Réponse : Tish Lyon
Hello.
Thank you for your feedback.
Unfortunately, we have been unable to locate an order on our system based on the information provided in this review.
If you could share your order number with our customer service team at support@tishlyon.com, we’d be more than happy to look into this further and assist.
Tish Lyon Team
Beautiful Jewellery, 5Star Service
Easy to use, great product and informative packaging. Nothing negative to say.
23 mars 2026
Réponse : Tish Lyon
Hello.
Thank you so much for taking the time to leave us a review.
It's great to hear that you are happy with the product and service you received from us.
Thanks again,
Tish Lyon Team
So happy with my helix earring I get so…
So happy with my helix earring I get so many compliments. Fast delivery.
24 février 2026
Réponse : Tish Lyon
Hi there,
Thank you for leaving us a 5 star review. We are glad to hear that your order arrived quickly and you are pleased with the item. Thank you for choosing to purchase from us.
Tish Lyon Team
Very good delivery service it was a…
Very good delivery service it was a last minute birthday present for my daughter she received in time for her birthday and love it !
23 février 2026
Réponse : Tish Lyon
Hi there,
Thank you for taking the time to leave us a 5 star review. We are so glad to hear that the parcel arrived in time for your daughters birthday. We hope she loves her new earring.
Tish Lyon Team
Quick service and lovely earrings in a…
Quick service and lovely earrings in a beautiful box
16 mars 2026
Réponse : Tish Lyon
Hi there,
Thank you leaving us a great review. We are glad to hear that you like the earrings and packaging. Thank you for shopping with us.
Tish Lyon Team
Nice quality earrings
Nice quality earrings. Hope they last longer than others I’ve bought from different retailers
17 février 2026
Réponse : Tish Lyon
Hi there,
Thank you for taking the time to leave us a 5 star review. We are glad to hear you are pleased with the earrings. Thank you for choosing to purchase from us.
Tish Lyon Team
Don’t buy!
Delivered to the wrong place and they refuse to resend me the earrings or refund me! Scammers!!
19 mars 2026
Avis spontané
Réponse : Tish Lyon
Hi there,
Thank you for leaving us a review. We are sorry to hear that you haven't received your order placed with us. We can confirm we have reached out to the courier and are currently looking into this for you. We have also emailed you directly with further information to keep you updated on the current status.
Tish Lyon Team
Gem fell out of expensive earring
Edit: thank you for your reply it was helpful as the email had gone to my spam folder. I have updated my review.
Ordered a single stud earring less than a year ago. I noticed that the stone had fallen out somewhere. Given the price of the item, at £70, the quality was clearly either one-off faulty or could all be poor durability.
I emailed to ask for a refund and the company responded in good time.
7 mars 2026
Avis spontané
Réponse : Tish Lyon
Hi there,
Thank you for your review. We are sorry to hear that you have experienced an issue with an item purchased.
We can confirm we replied to your email on 9/3/2026 with guidance on how to proceed. We have now resent this to you today, if this is not received, please do email us directly at support@tishlyon.com.
Tish Lyon Team
Lovely delicate bracelet
Lovely delicate bracelet at a good price. Well packaged and delivered promptly.
2 mars 2026
Réponse : Tish Lyon
Hi there,
Thank you for taking the time to leave us a great review.
We are glad to hear that the bracelet purchased arrived well packaged and in a timely manner. Thank you for choosing to purchase from us.
Tish Lyon Team
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