Been a customer from Feb,took some time to set up bill .But customer service was always happy to pick call fast without long wait. Knew from first month company may stop as my friend who tried sign... Voir plus
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Lisez les avis des autres
Just read about Tomato Energy ceasing trading. I'm sorry to hear this as they have been really good to me. It's never a good time for people to loose jobs but even worse coming into the festive perio... Voir plus
I am currently still waiting to speak to someone at Tomato Energy for businesses my phone has recorded over 1 hour and 50 minutes and still waiting to speak to somebody This is a JOKE Tomato E... Voir plus
Fantastic staff Just want to wish all the staff the best of luck going forward. Been a customer since early 2024 and you've been brilliant on prices and the staff have always been rece... Voir plus
À propos de l'entreprise
Coordonnées de contact
Belvedere House, Basing View, RG21 4HG, Basingstoke, Royaume-Uni
- tomato.energy
4,0
Bien
2 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The best electricity supplier!!
I've been with Tomato Energy for almost a year and it's been brilliant. Changing over to them was very easy. Okay, it took a few weeks before my meter readings were visible online, but since then, bills have come through on-time and I have been able to view my usage at anytime. The prices are incredible! To run an EV and home in winter bills didn't go over £73 a month, and in May, my most recent bill, was under £39 (with solar). The standing charge is also incredible, beating rivals significantly. I won't be changing supplier anytime soon!!! Thank you Tomato Energy!!
4 juin 2025
Avis spontané
Réponse de Tomato Energy
Thank you for the brilliant review Jonathan, we're so pleased to hear the switch was smooth and that everything's been running well, especially with clear billing and easy access to your usage.
It's fantastic to see the savings you're making, that's exactly what we aim for. We really appreciate your support and loyalty! Thanks for being part of the Tomato Energy community 🍅
There are two main components on my…
There are two main components on my experience with tomato energy, the first one is the service they provide and the other is price they charge.
They have exceeded in both. I had octopus and it was a nightmare from day one, it was always the smart meter or DCC's fault. Not a single problem since I moved to Tomato. I use the electricity, they charge me for what I use, no drama, and much cheaper than octopus.
4 juin 2025
Avis spontané
Réponse de Tomato Energy
Thank you so much for your detailed and thoughtful review Bart! We’re absolutely delighted to hear that you’ve had such a smooth and positive experience since joining Tomato Energy. It’s fantastic to know that both our service and pricing have exceeded your expectations and that everything has been running drama-free! That’s exactly what we aim for. We really appreciate you choosing us and taking the time to share your feedback 😊
Joined October 2024
Joined October 2024, bills have always been on time and accurate. I am on the lifestyle ev tariff so 3 different rates over 24hour period. Bills have been cheaper than they have been for previous years with other suppliers even though usage has been greater. I have a plugin hybrid car and air source heatpump. Very happy so far.
4 juin 2025
Avis spontané
Réponse de Tomato Energy
Thank you so much for taking the time to share your experience David, we're delighted to hear that you've been happy with your Lifestyle EV tariff and that your bills have remained accurate and affordable, even with increased usage. It's great to know that your plug-in hybrid and air source heat pump are working well alongside our tariff and we're thrilled to be part of your energy journey 🍅
Enquiry about my electricity account
Spoke with both Pargat and Harvey at Tomato Energy on the phone today and yesterday, both of them patiently explained everything to me. The team seem very friendly and helpful, the energy rates also seem good.
4 juin 2025
Avis spontané
Réponse de Tomato Energy
Thank you for your lovely review Sal, we're so pleased to hear you had a positive experience with Pargat. It means a lot to us to know he was able to help and explain everything clearly🙂
Brilliant customer service contacted me…
Brilliant customer service contacted me explained everything amazing costs brilliant company thank you so much
4 juin 2025
Avis spontané
Réponse de Tomato Energy
Thank you so much for your kind words Sweeney, we're thrilled that you had such a positive experience with our customer service team. Clear communication and great value are really important to us, so it’s fantastic to know we delivered on both 😊
A good service
Nice to get a follow up call from VJ, he gave me one or two helpful bits of info and the service itself is good. Your usage and and monthly bill are transparent and the monthly email lets you know exactly where you stand.
4 juin 2025
Avis spontané
Réponse de Tomato Energy
Thank you for your kind review Jim, we’re really glad to hear that you appreciated the follow-up call from VJ and found the information helpful. It’s great to know you’re happy with the service, especially the transparency around usage and billing. Keeping our customers informed and in control is exactly what we aim for. Thanks again for your feedback and for being part of the Tomato Energy community🍅
I phoned Tomato today answered in 3…
I phoned Tomato today answered in 3 minutes .Naveed answered all my question's and sorted out a cheaper deal for me most unexpected. Very good experience with Tomato today
4 juin 2025
Avis spontané
Réponse de Tomato Energy
Thank you for the great review Tom, we’re so pleased to hear you had a positive experience and that Naveed was able to answer your questions and even help you find a better deal. We’ll be sure to pass on your kind words to him. Thanks for being part of the Tomato family 🍅
New customer
Joined 10/24, had a few teething issues but once settled have had no problems at all. Customer services sorted the issues rapidly as they arose.
4 octobre 2024
Avis spontané
Réponse de Tomato Energy
Thank you for sharing your experience Natalie, we’re glad to hear that, despite a few teething issues early on things have now settled and you're happy with the service. It’s great to know our customer service team was able to resolve things quickly for you, we’ll be sure to pass on your feedback 😊
Highly disappointing
I was with tomato for a month and the bill I received for that was higher than what had for my combined gas and electric. I went with them because it was promised would be cheaper. On leaving I am yet to receive a finalised bill since February and promises to call back has not being fulfilled.
27 février 2025
Avis spontané
Réponse de Tomato Energy
Thank you for your feedback, we're sorry to hear about your experience.
We’ve requested more information via Trustpilot so we can locate your account and investigate this further. Once we have the necessary details, we’ll be able to look into your billing and ensure any outstanding matters are addressed.
We appreciate your patience and the opportunity to resolve this.
Best regards,
The Customer Care Team at Tomato Energy
Useless customer service
I’ve been a customer since October 24. Since having a power outage last year my IHD hasn’t been working. The Bright app is no longer receiving data as far as I can tell. MyWatts is inconsistent and missing data and doesn’t reflect my bills. I have no way of telling how much electricity I’m using and mywatts shows my meter reading as zero. I’ve messaged Tomato several times using the online contact form but not once had a reply. I tried phoning many times but couldn’t wait on hold so gave up. I finally got through and after a lengthy discussion I was told that it would be passed on to an engineer who would contact me. That was in February. No contact whatsoever. Great tariff, nice friendly customer service (when you finally get to speak with them) but total inaction from them as far as sorting the problem.
3 juin 2025
Avis spontané
Réponse de Tomato Energy
Dear James,
Thank you for your review. We’re sorry to hear about the experience you’ve had and we sincerely apologise for any frustration caused.
We’d like to clarify that the In-Home Display (IHD) device you are referring to would have been provided by a previous supplier. Unfortunately, we are currently unable to connect to them.
To help track your energy usage, we recommend using the MyWatts platform, which is our suggested tool for monitoring consumption. We understand you've experienced inconsistencies with this, and we’re keen to investigate the issue further.
We’ve requested more information via Trustpilot so we can locate your account and look into this in detail. Once we have your details, we’ll do all we can to get this resolved as soon as possible.
Best regards,
The Customer Care Team at Tomato Energy
Great lifestyle tarrif…
Really happy with the Tomato lifestyle tariff and switch to Tomato went perfect. A follow up call from Tam was great and I'd highly recommend this company.
3 juin 2025
Avis spontané
Réponse de Tomato Energy
Thank you for the great review Stu! We're so glad to hear that your switch to Tomato went smoothly and that you're enjoying the Tomato Lifestyle tariff. It's also wonderful to know that Tam’s follow-up call made a positive impression 😊
Pargat
Pargat, explained about my meter readings and even helped me in installing an mywatts app to help me keep a track of my electricity usage and bills.
Thankyou again.
3 juin 2025
Avis spontané
Réponse de Tomato Energy
Thank you for your lovely review Pratistha, we're pleased that Pargat was able to clearly explain your meter readings and assist you with installing the MyWatts app, It's great to know you're now set up to track your usage and bills more easily. We'll be sure to pass on your thanks to Pargat⭐
Réponse de Tomato Energy
Thank you for your feed back Trevor, we're so glad to hear you're happy with our prices, service, and overall experience. It means a lot to us to know we're getting it right. We truly appreciate your support and look forward to continuing to serve you 😊
Pargat the guy sorted everything with…
Pargat the guy sorted everything with no stress rated 100 %
3 juin 2025
Avis spontané
Réponse de Tomato Energy
Thank you for your fantastic review, we're so pleased that Pargat was able to get everything sorted for you quickly and without any stress. A 100% rating is high praise and we’ll make sure he sees your kind words 😊
Many thanks to Pargat in customer…
Many thanks to Pargat in customer services. He quickly and expertly dealt with my account.
Pargat was polite, personable, and very good at getting to the root of the issues. Thank you
3 juin 2025
Avis spontané
Réponse de Tomato Energy
Thank you so much for taking the time to leave such a kind review Tony, we're delighted to hear that Pargat was able to assist you so efficiently and provide the level of service we strive for. We'll be sure to pass along your lovely feedback to him, thank you for being part of the Tomato Family 🍅
Excellent service
I have been with tomato energy since 2024. The customer service is excellent, their rates are good. Today I spoke to Naveed, he was very polite and answered my question fully, and I found out what I needed to know. Thank you Naveed for your help
3 juin 2025
Avis spontané
Réponse de Tomato Energy
Thank you so much for your kind review Linda, we're delighted that you've been happy with our service since joining Tomato Energy and that you’ve found our rates and customer support to be excellent. It's great to know that Naveed was able to assist you so clearly and politely, we’ll make sure your feedback is passed along to him.
We really appreciate your support and look forward to continuing to provide you with great service 🌟
Like many customers having long term…
Like many customers having long term issues not getting data from smets2 meter so no my watts and no bills being generated. However can not fault the level of service received today from Pargat, very attentive and showed great empathy, however I’ve been here many times and not hopeful that anything is going to change soon, this review is related to Pargat he could not have done more hence good review for him, I feel sorry for these guys on the front line doing what they can, but the company heads and leadership need to get their acts together.
2 juin 2025
Avis spontané
Réponse de Tomato Energy
Thank you for your honest feedback Karl. We're truly sorry for the ongoing issues with your SMETS2 meter, we understand how frustrating this must have been.
We’re really pleased to hear that Pargat provided attentive and empathetic support. We’ll be sure to pass on your kind words to him.
We’ve requested further information via Trustpilot to help us locate your account and look into this in more detail. Your concerns are valid and feedback like yours helps drive the improvements our customers deserve.
Thanks again for recognising Pargat’s efforts.
Best regards,
The Customer Care Team at Tomato Energy
Pargat is a good customer advicer
Pargat is a good customer advicer , he helped me to understand my bills by referring me to my watts app. He tried to fix the issue about my direct debit and the due date of payment. Very polite,kind , patient, and understandable with my broken English. I really recommend him for every one who use tomato energy.
Thank you
2 juin 2025
Avis spontané
Réponse de Tomato Energy
Thank you for your kind words, we're so glad to hear that Pargat was able to help you understand your bills and assist with your direct debit issue. It's great to know he was patient, polite, and clear in his communication. We'll pass your lovely feedback on to him, it’ll mean a lot, thanks again for recommending us 🙂
HOW MUCH TROUBLE ARE THEY IN?
Reading about what is going on with Tomato, I have decided to jump ship. I was an early adopter in August 24 and have no complaints about the prices or provision of my energy. However, I seem to have been locked out of myWatts and despite messages and phone calls this has not been restored/ I hope that they continue with there innovative approach to energy provision but I don't need to take the risk of ending up with a supplier of last resort. I had to leave before the end of June to avoid penalties so I have left. Good luck to all who stick it out
1 juin 2025
Avis spontané
Réponse de Tomato Energy
Thank you for taking the time to share your experience. We’re sorry to hear you’ve had difficulty accessing your myWatts account and that your messages and calls didn’t resolve the issue.
We’ve reached out via Trustpilot to request more information so we can locate your account and investigate what happened. Your feedback is important to us, and we’d like the opportunity to look into this further.
Best regards,
The Customer Care Team at Tomato Energy
Received a courtesy call from Vijay…
Received a courtesy call from Vijay yesterday which was a pleasant surprise and something I’ve never experienced before from an energy company.
As a consumer, Tomato’s payment methods took some getting used to and I was given the option to have my payments taken soon after receiving my email notification.
Overall, I’m extremely happy because no one else comes near to their unit price.
30 mai 2025
Avis spontané
Réponse de Tomato Energy
Thank you for sharing your feedback Munir, we’re so pleased to hear Vijay’s courtesy call was a pleasant surprise. We understand our payment methods can take a bit of getting used to, so we're glad the flexibility worked well for you. It’s fantastic to hear you're happy with our prices, we're glad to have you part of the Tomato Family 🍅
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