Tony Kealys Avis 

3 005
•
TrustScore 3 sur 5

3,2

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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Phenomenal experience. Eoin in Walkinstown was amazing. It’s our first baby with absolutely zero knowledge of anything and Eoin couldn’t have helped us anymore. We covered everything without feelin... Voir plus

Noté 5 sur 5 étoiles

Fantastic buying experience - Jean was so friendly and knowledgeable about the range of options when it comes to “travel systems” aka prams & buggies plus car seats. Gave us great confidence - thanks... Voir plus

Noté 1 sur 5 étoiles

Just purchased two stair gates for our new home, specific info they are called “Safety 1st U-Pressure Fit Easy Close Metal”. We bought them online in color black to match the new paint decor - they a... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de puériculture

Informations provenant de diverses sources externes

We have almost 50 years experience providing the best advice, service and products available to families, and we are extremely passionate about what we do !


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,2

Tous les avis

(3 005)

6 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Egg 2…

I got a price match deal on the Egg 2 bundle from the belfast store.. When I had it paid off, the bundle was sent to and assembled at the coolock branch store. They also fitted my Iso fix and carseat into my car. They were so helpful and great to deal with. I love my pram.. Everything is of the best quality.. ☆☆☆☆☆

2 septembre 2021
Noté 3 sur 5 étoiles

Product was delivered and perfect but…

Product was delivered and perfect but requested a note to be put in as was getting it delivered as a gift and no note. Put in. They didn't have a clue who sent it. Bit of a flop.

2 septembre 2021
Logo de Tony Kealys

Réponse de Tony Kealys

Hi Louise,

Our sincere apologies the note was missing from the box.
They are usually printed at the bottom of delivery docket.
On looking into this it does appear the note did not print out on the docket.

This was an error on our part and we take full responsibility.

Again our sincere apologies, and hope not too much inconvenience was caused.
It is never our intention to upset our customers.

Warmest regards
Customer Service.

Noté 1 sur 5 étoiles

I ordered the maxi cosi hood for car…

I ordered the maxi cosi hood for car seat well ahead of time before our baby was due. It did not arrive on the expected date. We therefore did not have it for when we brought baby home from hospital. We waited 3 weeks after and still no word. I saw from my bank statements that the money had been taken but no update on delivery or anything. I contacted customer care by telephone several times but no one answered. I eventually emailed with my order number and received a response which did not offer any apology and did not even offer a refund on the delivery fee. Even though it was a whole month late and had I not contacted customer care, we probably would not have received the item at all, but yet the money was still taken from my account.

Won't be shopping with Tony Kealys again I'm afraid.

30 août 2021
Logo de Tony Kealys

Réponse de Tony Kealys

Hi Maeve,

Thank you for your feedback.
I have checked and your order was a pre-order (not in stock at time of ordering) for delivery late August.

I can see that you placed your order 30th July. The goods arrived in stock 20th Aug and your order was dispatched 21st Aug. Delivery was then fulfilled 24th Aug. We would only contact a customer if there was a delay with delivery, but as your order was on schedule this was not necessary.

Our sincere apologies that you had difficulty reaching us via telephone. We are currently experiencing a large volume of queries with customers preferring to shop online enlight of the current situation.

Warmest regards
Customer Service.

Noté 5 sur 5 étoiles

On time in full

All 7 parts (with tons of different colour options) of our purchase delivered in full and in only 2 days. Thanks for the perfect online shopping experience.

26 août 2021
Noté 5 sur 5 étoiles

Everything you need

Tony Kealys is your one stop shop for everything baby . We bought all our essentials here and the customer service was 100%. Would highly recommend.

25 août 2021
Noté 5 sur 5 étoiles

Gaia Serena feeding chair

Bought the Gaia Serena feeding chair & footstool online. Was advised it would take 7-10 days and it arrived within the week. Very happy with the speed of delivery and the chair is absolutely beautiful. The video on the website was really useful and it’s even nicer in person. Will definitely be purchasing more from this store.

20 août 2021

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