I bought this eBike four years ago and it has been working great, except the battery went south this month. The typical life expectancy for this type of battery is 3-5 years. I contacted the service a... Voir plus
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Lisez les avis des autres
The whole front fork assembly was completely junk on the bike. It was welded wrong, the shocks didn't even work right, etc. It took 7 days to get a different fork that never came with any... Voir plus
L'entreprise a répondu
The website showed pictures of items included with the purchase of a new battery. They need to update the site so that customers aren't being sold fallacies. They did finally end up shipping a new bas... Voir plus
L'entreprise a répondu
Shipping was fast and on time,plus I thought the merchandise was defective and it wasn't, I just didn't charge it long enough which did not give my bike power. I apologize for the inconvenience
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vélos
- Vente en gros de vélos
- Magasin d'accessoires de vélo
- Magasin d'équipements sportifs d'extérieur
- Magasin d'articles de sports
Écrit par l'entreprise
TotGuard eBike, electric bikes for adults. From daily commuting to off-road adventures, TotGuard sells a wide range of electric bikes to bring you more outdoor riding fun.
Coordonnées de contact
Office Unit No.3, 13/F of Grand City Plaza, No.1-17 Sai Lau Kok Road, Tsuen Wan, New Territories, 999077, Hong Kong, Hong-Kong
- service@totguardebike.com
- totguardebike.com
3,7
Moyen
37 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
New Battery Replacement after 4 years
I bought this eBike four years ago and it has been working great, except the battery went south this month. The typical life expectancy for this type of battery is 3-5 years. I contacted the service and they were able to quickly identify a replacement. I bought the replacement and so far it has been working great.
22 juin 2026
Very good service.
11 juin 2026
Fast Shipping
Fast Shipping, bike works good, was easy to put together, only used couple times, sofar like it alot
23 mai 2026
Great prices and fast delivery.
27 mai 2026
They sent me the wrong speed control
They sent me the wrong speed control. I have been trying to get them to accept a return, but it’s been over a week since I sent them the email and no response.
1 mai 2026
Sent me the wrong fenders
Sent me the wrong fenders. They were supposed to be for the 3-in fat tires with the fender sent was for the 1-in tires.
21 avril 2026
Start putting the product in the package
8 mars 2026
Buenos Precios Buen Servicio Calidad y…
Buenos Precios Buen Servicio Calidad y Variedad
19 février 2026
Crap do not buy anything from this…
Crap do not buy anything from this Chinese crap pedalers
19 février 2026
Shipping was fast and on time,plus I…
Shipping was fast and on time,plus I thought the merchandise was defective and it wasn't, I just didn't charge it long enough which did not give my bike power. I apologize for the inconvenience
20 février 2026
Avis spontané
Réponse de TotGurad Electric Bike
Dear Customer: Hello! Thank you for your recognition of TotGuard's delivery service. We're glad you resolved the issue. Please feel free to contact us if you have any further questions. Happy riding! 🥰
The bike was packaged very well
The bike was packaged very well. This is totguard electric bike is built very well, I am very pleased. On the easy ensemble.
12 février 2026
Réponse de TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!🥰
please call me i will change the review…
please call me i will change the review to 5 stars. I can't find my key 🔑 941-404-9935 I need a replacement key
Express shipping to Florida took 6 days, it's not two three that's for sure
US citizens find it hard to reach you. I needed a key for my totgaurd e-bike for 2 months now
11 février 2026
Réponse de TotGurad Electric Bike
Dear Customer: Hello. Thank you for your feedback. We currently sell bicycle battery keys in our online store. Please contact our after-sales customer service email (service@totguardebike.com) and provide a picture of your battery and Key Number Code. Our customer service staff will check your information, match the correct key, and provide you with a link to place your order. The battery key needs to be customized and produced after ordering. The estimated production cycle is 30 business days. Then shipped from China warehouse, estimated delivery time is 20-35 business days. From ordering to delivery it will take you close to 60 business days to receive it. If you have any questions, please feel free to contact me, thank you!
Everything was excellent
Everything was excellent, specially your communications unit I received the product in excellent condition. Thank you
22 décembre 2025
Réponse de TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!🥰
Réponse de TotGurad Electric Bike
Dear Customer: Hello. If the item you received does not match your electric bike, please contact our after-sales customer service at service@totguardebike.com as soon as possible. We will match the correct item and resend it to you!
At least I got the part so my bike can work
It took a while to get my bike part. If I was using my bike for work or school, I would have been in a situation. It would have put a lot of stress on my life. I ordered 10/3/2025 & received 12/10/25
1 décembre 2025
Réponse de TotGurad Electric Bike
Dear Customer: Hello. Thank you for your feedback! We take your feedback very seriously. Due to insufficient stock of our display instruments in our US warehouse, we have to re-procure and ship them to you from our Chinese warehouse. This process involves sea freight and customs clearance, resulting in a longer delivery time, for which we sincerely apologize. Going forward, we will flexibly estimate procurement and prepare inventory in advance to avoid the risk of prolonged stockouts and to prevent customers from having to wait too long! We apologize for the delay. Please understand! Please feel free to contact us if you have any further questions! Thank you!
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