We approached Emma and Deborah to help us find the perfect place to stay in Italy straight after our destination wedding. The attention to detail, recommendations and service were second to none. We h... Voir plus
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Lisez les avis des autres
This was the second holiday Tots Too have planned and arranged for our family - 6 adults and three under-fives. Once again Deborah and her team took the time to understand in depth what we wanted from... Voir plus
Our family trip around Vietnam was expertly curated by Emma and her team. She really takes the time to understand exactly what the right balance of needs are to create the best experience for the whol... Voir plus
L'entreprise a répondu
Tots Too have looked after our family for several years now. Deborah has helped organise for us some of the most wonderful experiences which have created a lifetime of memories. Our most recent trip t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Bespoke luxury holidays, for those bound to travel. With 25 years' experience designing holidays unique to you and your family, we take the time to understand your preferences and make the right recommendations for you. Holidays are precious, so you can count on Tots Too to support you and your family from our first call to final boarding call.
Écrit par l'entreprise
Coordonnées de contact
85-87 Bayham Street, NW1 0AG, London, Etats-Unis
- 020 7284 3344
- sales@totstoo.com
- totstoo.com
4,6
Excellent
233 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Tots Too
Dear Mrs Marston,
Thank you very much for taking the time to review our service, we really appreciate it. It is important to us to offer a 5* service to all of our clients and so we are delighted to receive your feedback.
We look forward to speaking with you soon.
Best Wishes,
The Tots Too Team
Excellent service
Excellent service. Knowledgable, helpful and easy to book. Will be using again.
1 mars 2018
Avis spontané
Réponse de Tots Too
Dear Mrs Harewood,
Thank you very much for your great review. We are glad you are pleased with our service and continue to book with us. As always, we are on hand if you need us up until and throughout your holiday. Please do not hesitate to contact any of us here if needed.
Wishing you a wonderful holiday!
Best Wishes,
The Tots Too Team
Fabulous team
Fabulous team - know their stuff and totally committed. We love them
23 février 2018
Avis spontané
Réponse de Tots Too
Dear Mr Moss,
Thank you very much for taking the time to review our service, we really appreciate it. It is important to us to offer a 5* service to all of our clients and so we are delighted to receive your feedback.
We look forward to speaking with you soon!
Best Wishes,
The Tots Too Team
I've always had great experiences with…
I've always had great experiences with Tots Too. Sales Consultants are a mine of information and respond swiftly to any requests / queries you may have. Choice of holidays on the website is excellent and I know I can trust Tots Too to help me choose holidays that are right for my family.
15 février 2018
Avis spontané
Réponse de Tots Too
Dear Mrs Baron,
Thank you very much for taking the time to review our service, we really appreciate it. It is important to us to offer a 5* service to all of our clients and so we are delighted to receive your feedback.
We look forward to speaking with you soon and hope you have a wonderful holiday!
Best Wishes,
The Tots Too Team
Amazing service
Fabulous, swift, friendly service.
I sent off an email on New Year’s Eve (a Sunday) not expecting a reply until the working week began again- within an hour we had a response and within two our holiday was booked.
11 janvier 2018
Avis spontané
Réponse de Tots Too
Dear Mrs Harrison,
Thank you very much for taking the time to review our service, we really appreciate it. It is important to us to offer a 5* service to all of our clients and so we are delighted to receive your feedback.
We look forward to speaking with you soon.
Best Wishes,
The Tots Too Team
Totstoo is a great company
Excellent, knowledgeable and speedy service. Totstoo is a great company which I use regularly for my holidays. They make informed recommendations based on my wants and needs, which saves me a lot of time and angst, and provide competitively priced packages. Recommend wholeheartedly and will continue to use!
2 janvier 2018
Avis spontané
Réponse de Tots Too
Dear Mrs Cox,
Thank you very much for your lovely review. We are delighted that you are happy with our service!
We look forward to speaking with you soon.
Best Wishes,
The Tots Too Team
Great service..
Fantastic, quick and accurate help from Neil and the team at Tots Too..
21 décembre 2017
Avis spontané
Réponse de Tots Too
Dear Mr Lee,
Thank you very much for your lovely review. We are delighted that you are happy with our service!
We look forward to speaking with you soon.
Best Wishes,
The Tots Too Team
Great service
Great service, nice people, very much met my expectations. Will use them again.
5 septembre 2017
Avis spontané
Réponse de Tots Too
Dear Christopher,
Thank you very much for your lovely review. We are delighted that you are happy with our service!
We look forward to speaking to you soon.
Best Wishes,
The Tots Too Team
very good service as always
11 août 2017
Avis spontané
Réponse de Tots Too
Dear Sarah,
Thank you very much for your lovely review. We are delighted that you are happy with our service!
Best Wishes,
The Tots Too Team
Summer Holiday
Excellent service, very knowledgeable staff. Advised on resorts in Lanzarote with kids club for our children . Will certainly use again .
Many thanks,
Jason
12 juillet 2017
Avis spontané
Réponse de Tots Too
Hi Jason,
Thank you very much for taking the time to review our service, we really appreciate it. It is important to us to offer a 5* service to all of our clients and so we are delighted to receive your feedback. As promised we are on hand up until and throughout your holiday so please don’t hesitate to get in touch should you need us. We hope you have a wonderful holiday and we look forward to speaking with you again soon.
The Tots Too Team
They just take the stress away …
They just take the stress away of booking everything together and pulling together exactly what you want, especially with a family who can't agree on everything like ours. we're always recommending them.
9 juillet 2017
Avis spontané
Réponse de Tots Too
Hi,
Thank you for taking the time to review the service you received from Tots Too. We are very happy to hear you were pleased with us, and we are on hand whenever you need us up until and throughout your holiday.
I wish you a fantastic family holiday and we look forward to hearing about it.
The Tots Too Team.
Horrendous
Initial, brief charm faded soon after booking. Replaced by obnoxious, rude attitude. When enquiring about upgragrading board options was told, and I quote, that 'no no no no no, thats impossible. We can not possibly match a competitors price'.
Unacceptable attitude was also accompanied by ineptitude. Various errors on all important travel documents. One of the most arrogant sales people I've ever had the misfortune to deal with. Fortunately, whilst on holiday.. the team member we spoke to when dealing with an emergency managed to do her job, hence earning the one star..
Must add that your sales pitch, which speaks of your pride in sending families away on stress free, safe holidays is also farcical.
Would love to say we returned de-stressed and happy, instead we returned with one member of the family injured, sustained using furniture that isn't fit for use..and dare I say damn right dangerous.
Thank god it wasn't one of our children. Never again.
I have to add that I think it odd that you ask for feedback prior to your customers holidays, explaining you seek feedback only on experience of your services, rather than the holiday. I seriously question that there are many customers who would feel happy to raise a complaint about poor service, prior to departure, knowing they may well require your services/help in the lead up to their departure date or whilst away on holiday.
4 juillet 2017
Avis spontané
Réponse de Tots Too
Dear Ellie,
Thank you for taking the time to post a review of your recent holiday . We were disappointed to learn that you were unhappy with our service at the time of booking your holiday. Please note that we were unaware of any dissatisfaction you had outside of the challenges you experienced in resort. We take all feedback extremely seriously and rest assured that we will investigate thoroughly.
Kind regards,
Jennifer
Brilliant service
Brilliant service, extremely helpful and knowledgeable. Just what we needed!
29 juin 2017
Avis spontané
Réponse de Tots Too
Hi Danielle,
Thank you so much for your great review! We are really glad you are pleased with our service.
As always, we are on hand if you need us up until and throughout your holiday. So please do not hesitate to contact any of us here if you need us.
Wishing you a wonderful holiday.
Many thanks,
Harriet
Very impressive support to help,us find …quick and effective
Very impressive support to help,us find a nice holiday in the sun with our 17 month old son
17 mai 2017
Avis spontané
Réponse de Tots Too
Dear Nils,
It is great to hear from you. Thank you very much for taking the time to review us.
If you need us we are on hand up until and throughout your holiday. Please do not hesitate to contact any of us and have a fantastic holiday!
Best Wishes,
Harriet
Offered a good service but with several errors.
Offered a good service but with several errors. Initially gave us the wrong airline ref so couldn't check in online. We were then told by the airline we still couldn't check in with the new ref number as even though our eldest daughter was 12, we couldn't check in as the system was saying she was was under 12!!!!!! Apparently you can't check in kids online! Crazy I know. Got to the airport and they said they had never heard of that one before!!
Tots Too failed to organise the correct number of meals on the outbound flight so my youngest had to share our meal.
They did give us a call during the holiday when the hotel informed them of an issue we were having. The hotel sorted it for us.
Would use again but will expect a more thorough service considering the cost of the holiday.
24 avril 2017
Avis spontané
Réponse de Tots Too
Dear Giles,
Thank you for your comments and feedback on your recent holiday. We have e mailed you a detailed response to the above issues raised.
Kind regards,
Jen
Tots Too are a real joy to deal with …
Tots Too are a real joy to deal with and represent some of the most wonderful, family oriented hotels out there. I cant recommend them enough!
24 avril 2017
Avis spontané
Réponse de Tots Too
Dear Jonathan,
Thank you very much for your lovely review. We are delighted that you are happy and that you would be pleased to recommend us!
We look forward to speaking to you soon.
Best Wishes,
Harriet
Delightful staff
Delightful staff, great quality venue and very happy to recommend
19 avril 2017
Avis spontané
Réponse de Tots Too
Dear Julie,
Thank you for taking the time to review our service; we are delighted that you are happy and that you would be pleased to recommend us!
If you need us we are on hand up until and throughout your holiday. Please do not hesitate to contact any of us and have a fantastic holiday!
Best wishes,
Emma
EXCELLENT
Easy and efficient. Diren was very knowledgable and polite and not at all 'salesy'
8 mars 2017
Avis spontané
Réponse de Tots Too
Hi Amy,
Thank you for your review of Tots Too. We are glad you are pleased with the service from our sales expert Dhiren and we wish you a fantastic holiday. If you need us we are on hand up until and throughout your holiday. Please do not hesitate to contact any of us here if you need us.
Best Wishes,
Harriet
Excellent customer service
Easy to navigate website for a simple way to research options, followed by genuinely enthisiastic customer service. thank you for the help, cant wait for our holiday!
19 février 2017
Avis spontané
Réponse de Tots Too
Thank you for your great review. We are glad you are pleased with our service and continue to book with Tots Too. If you need us we are on hand up until and throughout your holiday. So please do not hesitate to contact any of us here if you need us.
Wishing you a wonderful family holiday,
Many thanks,
The Tots Too Team
Réponse de Tots Too
Hi Trudy,
Thank you very much for your great review! We are glad you are pleased with our service and continue to book with us. As always, we are on hand if you need us up until and throughout your holiday. So please do not hesitate to contact Dhiren or any of us here if you need us.
Wishing you a wonderful holiday,
Many thanks,
Vanessa
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