Réponse : Touch Screen Guru
Thank you for your review and your business!
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À propos de l'entreprise
Écrit par l'entreprise
Led by Jerry Byrd, Chief Touch Guru (CTG) Interactive Solutions LLC - d.b.a. - Touch Screen Guru, our 16-year journey has been defined by an unwavering commitment to innovation and excellence in LCD and touch screen technologies. As industry experts, we take immense pride in staying at the forefront of monitor and display enhancements, ensuring our customers receive cutting-edge solutions to meet their evolving needs. With an in-depth understanding of hardware, software, and rich user interfaces related to touchscreen technology, we guide our customers through any business or technological challenge. Trust us to be your ultimate partner in all things touch screen technology. Innovate. Build. Inspire. At Touch Screen Guru, our mission is to transform user interactions by providing exceptional touchscreen monitor solutions. Through advanced technology and ergonomic design, we empower businesses and individuals to enhance their experiences, boost productivity, and shape a future where touch opens endless possibilities.
Coordonnées de contact
23335 N 18th Drive Ste 132, 85027, Phoenix, Etats-Unis
- 6025403472
- jbyrd@touchscreenguru.com
- touchscreenguru.com
I Would Give 0 Stars if I could
I purchased an expensive 32inch touchscreen monitor from them and as I was busy with work unpacked and installed it around 10 days later. No user manual but hey, what could go wrong with installing a monitor – we have all done it numerous times. Well, I switched on the monitor and the screen brightness almost blinded me. I reached for the brightness button on my keyboard – nothing, still blinding so I put on a pair of sunglasses to protect my eyes.
The brightness control on the back of the monitor wasn't working either, so over the next couple of days I searched Google for Windows 11 brightness control not working. I made several attempts to fix the problem, which meant rebooting – then I found problem 2. On reboot, the screen froze with the bottom half covered in multi-coloured lines, and this happened several times. So I decided to unplug and plug back the video cable – problem number 3 – video plug on the monitor was very wobbly and close to falling off.
Time to call Touchscreen Guru support – again and again, and again – no reply left voicemail twice. Tried the We will call you back feature – it didn’t work, neither did the chat. OK, let’s try completing the support form on their web site – went off but no response, repeated nothing, so back to the phone. Finally. On day 15 from delivery, I managed to speak to their CEO, Jerry Bird and here is the outcome:
· Refused to accept return – “It could get damaged in transit”
· Refused to replace
· Refused to schedule a remote session to check the monitor
· Blamed the problems on my technical competence – since when did you require technical skills to turn the brightness down
· Refused to make a refund
· Suggested problem could be fixed in easily if I used Dark Mode – see email from their CEO:
“You received the monitor on January 11th. Our return policy is 15 days. I suggest you save your eyes and use dark mode like 80% of the world. Sorry for the inconvenience”
Not content with their “great” customer service and support, they then attempted to steal from my bank account, here is part of a message from my bank:
“Touchscreen Guru has tried to take the payment from your account again. We have rejected it and have informed their bank.”
12 février 2024
Avis spontané
Réponse : Touch Screen Guru
Our policies state that overseas purchases are final. The return window is 15 days from the purchase date in the US. It is unreasonable to expect this monitor will be returned to us in good condition. The monitor brightness is on our website, spec sheet and is called Super Bright in the description and part number.
We made all attempts to help Peter with his monitor issues. We talked to him on the phone twice. We emailed him several times
with troubleshooting steps. He has yet to respond to our technical troubleshooting requests. If he does not respond, what can we do? PC reboot problems are not our issue. We asked Peter to connect a different monitor and use the process of elimination to help determine the root cause. We asked that he use another video cable and input to troubleshoot the root cause. There was no remote session because Peter would not respond to our emails with troubleshooting steps and his findings. In the very beginning, we did suggest Windows dark mode as statistics show that 80% of people in the world use dark mode.
Peter's unwillingness to help troubleshoot made this a complicated process.
Peter submitted a payment dispute. The funds have been withdrawn from our account. Anything further is out of our hands, and we've yet to make further attempts with the bank, ours or his, to retake payment. This is news to us.
I assume he was given his money back since we don't have it. He still has the monitor. This review is 100% slander. We have no other issues with customers or our monitors. It's isolated to Peter. We wish Peter the best and we are still here waiting for his troubleshooting responses.
5 Stars
Quick response, great information, quick delivery and a great product. Couldn’t have had a better experience.
1 décembre 2023
Réponse : Touch Screen Guru
Thank you for your review and your business!
32" Touchscreen worked perfectly
32" Touchscreen worked perfectly. Quick delivery, good packaging, and the monitor has a quality appearance and feel.
21 novembre 2023
Réponse : Touch Screen Guru
Thank you for your review and your business!
Réponse : Touch Screen Guru
Thank you for your review and your business!
Réponse : Touch Screen Guru
Thank you for your review and your business!
Process of ordering was great
Process of ordering was great, bery friendly
Quality of monitor far exceeded expectations
2 août 2023
Réponse : Touch Screen Guru
Thank you for your review and your business!
Excellent Company with Superior Customer Service
Great quality! Excellent customer service and support. Great company to work with and is always willing to go above and beyond to meet our requirements.
2 août 2023
Réponse : Touch Screen Guru
Thank you for your review and your business!
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