Product Received Was Completely Different From What Was Advertised
I ordered a die-cast model truck set from this store and paid Rs. 19,390 online in advance.
The product shown on the website at the time of purchase was a premium die-cast truck set. However, the item I received was a completely different toy truck set that did not match the product advertised. The delivered item appears to be of substantially lower quality and value than the product I ordered and paid for.
I have retained screenshots of the advertised product, proof of payment, order details, and photographs of the item received. These documents clearly demonstrate the difference between the product advertised and the product delivered.
As I was unable to obtain a satisfactory resolution, I have submitted a complaint to the Punjab Consumer Protection Authority and FIA and am preserving all evidence related to this transaction.
I invite the company to publicly respond to this review and explain why a different product was delivered, and to arrange either delivery of the advertised product or a full refund of Rs. 19,390.
Based on my experience, I would advise prospective buyers to carefully verify product details and payment terms before placing an order.
Order Amount: Rs. 19,390




