TPS (The Perfect Signal Limited) Avis 741

Questions before order were answered in very quick time and item was delivered next day as promised.

Picked up a blu ray player service was excellent fast delivery in perfect condition

This company had truly exceptional customer services, they respond very promptly in a very friendly and professional manner, very informative and direct which really made me feel at ease making my purchase with them, the product arrived Literally next day in perfect condition with easy to use instructions and all the correct pieces wrapped really well, I’m so so so grateful for the team and the work they’ve done and will definitely be my go-to first people I’ll talk to if I need something like this again!

We bought a 55" Panasonic GZ950 from TPS back in 2019 with 5 year Panasonic and 2 year additional TPS warranty, taking it to 7 years. The service from TPS then was great and we were really happy with the TV in the years since. Fast forward to April 2024 when our GZ950's panel died. As the TV was well within Panasonic's 5 year warranty period, we contacted them for resolution. Long story short, over 3 months and countless chase ups later, Panasonic eventually decided we could ask for a refund or replacement. They gave no assurance we could get the most comparable model in their new line-up, nor any uplift in refund cost - original 2019 purchase price only. However, we were required to ship the TV back to the original retailer at our expense first. We don't live around the corner, being some 500 miles away, so not cheap. Luckily I had the original box in the loft so couriered the TV back to TPS. TPS service as in 2019 was exemplarily. Peter at TPS arranged full refund as quickly as possible, but unfortunately now needs to get his money back from Panasonic. Please be aware of these limitations with Panasonic's service and warranty if purchasing their TVs. Decent product but if it goes faulty... That's why I've gone back to Sony, now have their A95L (cracking TV). Can't rate TPS service highly enough - top company.

ordered the region free UB820 from them and it arrived the day after they received stock.

as soon as I placed the order they contacted me to let me know that they're currently out of stock and that they'll update me when more stock arrived so that's amazing customer service.

Fast and friendly customer service with merchandise hard to find elsewhere.

Purchased a new DP-UB9000EB1 This an excellent player and considering it has the multi region mod is very good value. John Lewis charges the same for the basic player.
ordered this 10am Friday was delivered 10am Saturday, can’t ask for much better than that

I had an issue with a Panasonic blu-ray drive purchased through TPS, and after some communication back and forth, they took the machine back (with TPS arranging and paying for shipping), checked it and ultimately replaced it. Obviously the initial fault was not caused by TPS, but I greatly appreciate a retailer who looks after their customers and makes sure things are made right. The communication was quick, and the replacement player has been perfect ever since. Thank you

Excellent and fast service, thoroughly recommend

Bought a multi-region blu-ray. Got assistance on the phone straight away helping me decide whether this was right for me. Once ordered the unit turned up the next day. IT's been working fine for about 6 weeks now.

Courteous staff, prompt delivery, very pleased with the shopping experience.

Best price I could find and prompt delivery with regular updates. Follow up call to check all was ok was appreciated too. Will definitely use again.

Ordered a Sony 4k/Blu-ray player on 13/03/24 and received it the next day I even got a phone call before I bought to ask if everything was ok a great service and company highly recommend thanks

Thank you. Perfect transaction. Great price, item arrived quickly and was well packaged. Recommended.

TPS has always delivered what ever I have ordered on time and as advertised
It is a good company to deal with

Purchased the Panasonic DP-UB820 multi-region 4K / Blu-Ray / DVD player from TPS in January.

When initially looking to purchase it was out of stock, I emailed and received an immediate reply advising when would be available again.

When stock was received I received a further mail advising that was back in stock.

I ordered the item on a Tuesday afternoon and although could have been delivered sooner I requested a Friday delivery due to work commitments.

Player received and works perfectly. It replaced my UB-450 which still works fine but wanted to upgrade for the better audio visual quality offered by the UB820 and also multi-region blu-ray.

Aftersales contact from TPS has been 1st class and having now purchased 2 4K players from them would definitely use again.

Had exactly the component we were looking for (catering for "legacy" equipment). Very informative website. Delivered exactly as promised. And pre-purchase telephone advice was helpful too.

Blu ray box arrived real quick,i looked at so many dvd players saying region free etc,till you read review and there not,till i found 1review on amazon saying go through TPS and get what you are looking for,so i did and can now watch any dvd brilliant many thanks

I was so pleased with my experience with TPS. Such value for money for my 4k player was and perfect condition. Great swift delivery and communication. I would thoroughly recommend TPS. Very very happy and I even had a call to check if everything was ok!