I had a problem with my Trackstar giving me false alerts. I spoke with Emily and she was absolutely fantastic in helping solve the problem. She was very polite, informative and certainly knew her prod... Voir plus
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Lisez les avis des autres
I received a notification to renew and after failing to be able to log in to app or weblink provided, I have tried phoning the number given on four separate occasions. Every time I just get put on ho... Voir plus
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Helen well understood my dilemma at paying a 3 year subscription when it is possible that I may have to stop driving, due to age, well before 3 years is up. Consequently Helen proposed an 18 month dea... Voir plus
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When I finally got to speak to a real person to help me renew my subscription online which was proving impossible, Helen talked me through everything and waited patiently whilst I fumbled about and wa... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
With over 30 years of experience monitoring and protecting and recovering vehicles across the UK and Europe you can trust that you vehicle is in safe hands with a Trackstar system. We recover over £20m worth of stolen vehicles in the UK alone every year and with our wide range of products you’re guaranteed to find a tracking system that is not only suitable, but is designed with your vehicle and your lifestyle in mind.
Coordonnées de contact
K1, Kents hill Business Park, Timbold Drive, MK7 6BZ, Milton Keynes, Royaume-Uni
- trackstarsupport@teletracnavman.com
- trackstar.co.uk
4,0
Bien
309 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Disappointing with an outdated app…
Whilst the emergency tracker I hope does what it supposed when it’s needed.
The tracker app is poor, the interface is very old and doesn’t always show the true car location at times, spoken to the customer support numerous times and even by there own admission admit it’s not great, needs work and should be exact in my view at all times.
Customer support is lacking not always easy to speak to someone when you need too, they do whatever they can to divert you to the app… they don’t call back when promised and it feels they don’t really know there own product when you question them…. I wouldn’t chose this again or there would need to be a compelling agreement too..
23 février 2024
Tracker star set up
I spoke to Ehsan after purchasing a new Motorhome regarding setting up the Tracker star. It was so easy, good service, very polite and helpful. Graham
28 février 2024
Avis spontané
Helen helped me with my phone and how…
Helen helped me with my phone and how it functions. I couldn’t have done it without her to guide me. Thank you
27 février 2024
Avis spontané
So difficult to pay a subscription
So difficult to pay a subscription unable to get into my account and unable get the help by phone email live chat then a human being came to my rescue called Emily and then we finally still had to pay over the phone as the web would not conform to make the payment. Please make it easier computing is not always the answer look at Horizon and learn from it. Most disgruntled until Emily came on board. Eileen
26 février 2024
Avis spontané
Good customer services makes all the difference!
I had cause to contact customer services today about terminating my service with Trackstar. I was met with an advisor called Emily who made all the difference with her friendly helpful approach. This has temporarily made me continue my service until I have tried a couple more fault finding options as suggested by Emily.
Good customer services makes all the difference!
23 février 2024
Avis spontané
Réponse de Trackstar
Thank you for your great review Ruth. We will make sure Emily sees the review!
High standard in all,quality
High standard in all,quality, very good customer service, 5 🌟
Thanks for all
20 février 2024
Avis spontané
Réponse de Trackstar
Thank you for your 5 star review
When I finally got to speak to a real person
When I finally got to speak to a real person to help me renew my subscription online which was proving impossible, Helen talked me through everything and waited patiently whilst I fumbled about and was finally successful. I had tried hard to do it myself, talked to a robot & send emails previously but no-one replied. After hanging on the phone to be told to go to the website I finally got the help I needed. AI is not the only answer sometimes.
20 février 2024
Avis spontané
Réponse de Trackstar
Thank you sincerely for taking the time to leave us a 5-star review on Trustpilot. We're aware that interacting with chatbots can sometimes be less than satisfactory, especially when you're seeking specific answers. To enhance this aspect of our service, we've initiated a trial of a new chatbot system designed to more efficiently guide users to the information they require. Should you interact with it in the future, your insights and feedback would be invaluable to us.
We're also delighted to hear your positive remarks about Helen. Rest assured, your praise will be shared with her, highlighting the impact of her exceptional service. Your feedback is instrumental in encouraging our team to continue delivering excellence. Thank you once again for your support and constructive comments.
Emily Jones was very helpful this morning.
Emily Jones was very helpful this morning and a couple of days ago in setting up the Trackstar fitted to our new Benimar Motorhome. She was friendly and informative and answered all my questions. Thank you.
16 février 2024
Avis spontané
Réponse de Trackstar
We're delighted to hear about your positive experience with Emily Jones. It's wonderful to know she was able to assist you effectively with the installation of the Trackstar on your new Motorhome, providing both friendly and informative service. We take pride in ensuring our team is equipped to answer all your questions and make the setup process as smooth as possible. Your gratitude is greatly appreciated, and we'll make sure to pass on your kind words to Emily. Thank you for taking the time to share your experience with us.
What a difference an employee can make.....
I had cause to contact Trackstar Customer Support Team regarding a technical issue I was experiencing. Initially I did not feel that I received the level of service I would expect as a loyal customer. However, when expressing my dissatisfaction at the apparent lack of recognition of customer loyalty and experience Kerry Corbett took the challenge up. Kerry was efficient, polite and professional and provided a level of service which restored my faith in Trackstar, and a resolution which was equitable to all parties. Kerry is a great ambassador for the Trackstar brand and exemplified what customer service is all about, Thank you
8 février 2024
Avis spontané
Réponse de Trackstar
Thank you for your 5-star review and for sharing your experience. We're sorry to hear about the initial challenges you faced, but delighted that Kerry Corbett stepped in to make things right. Her efficient, polite, and professional approach exemplifies the high-quality service we aim to deliver at Trackstar. Kerry is indeed a great ambassador for our brand, and we'll make sure she receives your praise. Your feedback is invaluable to us, and we're pleased to have restored your faith in Trackstar. Thank you once again.
Not Worth having. We have a Trackstar S5 tracker on our…
We have a Trackstar S5 tracker on our car. We are buying a new car and putting the current car in part exchange, so I rang Trackstar to cancel the subscription. I was really unhappy to find that they are the only service provider to the car that does not give a refund for the unused portion of the subscription.I was told we could transfer the subscription to another car we own if it has a Trackster tracker fitted. However, we have not been happy with the tracker as it frequently contacts us to say no tag detected in the vehicle when there is one and the batteries have been changed on both tags. When I contacted Trackstar they said I would have to get the engineer who fitted the tracker to resolve the issue.
So a poor product, no resolution service and now no refund for a service we will not be using.
I would not recommend Trackstar to anybody.
12 février 2024
Avis spontané
Réponse de Trackstar
Thank you for your feedback. We're genuinely sorry to hear about your dissatisfaction with the Trackstar S5 tracker and the challenges you've faced regarding the subscription cancellation and service issues. Your experience is not what we aim for, and we take your concerns seriously. We acknowledge the inconvenience caused by the tag detection errors and the limitations on subscription refunds. We're committed to improving our services and customer support. Your comments have been noted for review by our team to better our processes and offerings.
On-going issues! Good support experience
I've been having on-going issues with the tracker product, but the support Helen provided me today, has restored my faith in the company. Thank you Helen
12 février 2024
Avis spontané
paid for service over three weeks ago…
paid for service over three weeks ago and not activated yet. Cannot get to speak to anyone about it
29 janvier 2024
Réponse de Trackstar
Dear Barry,
Thank you for bringing this matter to our attention. I regret to learn about the delay in activating your system and any inconvenience this may have caused. I can see we responded to your contact requesting you to contact us on the 7th for system activation. Please accept our apologies if you encountered difficulties getting through to us; February and March typically see a higher volume of calls, resulting in extended wait times.
I have confirmed with our support team that your system is now active and fully operational however. Should you have any further queries or require assistance, please do not hesitate to contact us directly at 0345 604 5433. We're here to help.
Make sure both your fobs work!
I purchased my car at the back end of last year with the S5 tracker in which of course had just reached the end of it's 3 years agreement so was disconnected. I paid the exorbitant reconnection knowing that this is one of the best trackers on the market. I then find that neither fob worked and was advised to change the battery to a non Duracell type, which I did, and still didn't work. I was then told that I needed to buy 2 new fobs and someone would ring me back. Never heard from anyone and eventually the call centre put my car on stand down until resolved. I then spoke to them again yesterday to chase to be told I can't just have 2 new fobs as they won't pair to the car, I will have to buy the whole new tracking unit, but don't worry, this is a better one! At this point I lost it with the poor girl, who was trying to be very helpful. Eventually having speaking to her manager I was offered a discount on the unit and felt I had no choice and paid that.
I'm not sure now, reading some of these reviews if I should have bothered!
We'll see when this new one is fitted if its worth the outlay.
9 février 2024
Avis spontané
Réponse de Trackstar
Thank you for sharing your feedback, and we're sorry to hear about the difficulties you've encountered with your S5 tracker and the fobs. It's concerning to learn that the solution offered did not meet your expectations and that communication fell short of our standard. We understand the frustration this has caused, especially considering the investment made in reconnection and the prospect of upgrading to a new unit. Your experience is a reminder of the importance of clear, consistent communication and support. We appreciate your patience and the opportunity to resolve this. The discount offered is a step towards acknowledging the inconvenience, and we hope the new system will prove its value once installed. Your feedback is crucial in helping us improve our service and support.
Thank you
Helen was extremely helpful and patient. We had tried several times and spoke to others but none were as polite, friendly and upbeat. It always makes the day more pleasurable when the people you talk to are friendly. Thank you
9 février 2024
Avis spontané
Réponse de Trackstar
Thank you for your feedback. We're sorry to hear about the ongoing issues with your tracker but are pleased that Helen's support has helped restore your confidence in us. We'll ensure Helen receives your thanks. Your experience is important to us.
Excellent customer Service
Had a difficult problem with detection of tags, that was not easy to resolve as both tags failed.
The support administrator Helen Fisher was very helpful and efficient in making arrangements to solve the problem, very satisfied.
8 février 2024
Avis spontané
Réponse de Trackstar
Thank you for acknowledging our customer service. We're glad Helen Fisher was able to assist with the challenging issue regarding the tags. It's great to hear her efficiency led to a satisfactory resolution. Your satisfaction is our priority, and we'll share your compliments with Helen.
Excellent customer service from Helen…
Excellent customer service from Helen just a took a little long to answer the phone.
7 février 2024
Avis spontané
Réponse de Trackstar
Thank you for your 4-star review. We're pleased to hear you received excellent customer service from Helen. We acknowledge the wait time on the phone and are working to improve this aspect. Your feedback is appreciated and helps us enhance our service.
Simple straight forward process
Simple straight forward process. Couldn't ask for better.
30 janvier 2024
Réponse de Trackstar
Thank you for your positive review! We're delighted to hear that you found the process simple and straightforward. We strive to provide an effortless experience for all our customers, and it's rewarding to know we've achieved this for you. If you ever have any questions or need further assistance, please don't hesitate to get in touch. Your satisfaction is our top priority. Thanks again for choosing Trackstar
Found website impossible to renew…
Found website impossible to renew subscription. Eventually managed to renew by phone. Doesn’t inspire confidence.
29 janvier 2024
Réponse de Trackstar
Hi Jock, thank you for your feedback. We're really sorry to hear about the difficulties you encountered while trying to renew your subscription on our website. It's important to us that our customers have a smooth and straightforward experience, and it seems we fell short this time.
As a direct result of your feedback, we've taken steps to enhance the clarity and user-friendliness of our site.
1. We have renamed the "Customer Portal" menu icon to "Renewals" to make it more obvious where to go to renew your subscription
2. We've added some information on the "Reactivate Tracker" page, to signpost users to the Eurowatch renewals site.
We're pleased you were able to renew over the phone but understand that you should expect a seamless service from all our channels. Your input has been essential in helping us improve, and we hope the changes made will make a real difference.
Helen was very helpful with my enquiry…
Helen was very helpful with my enquiry and inspired confidence with her knowledge of the Trackstar product, which amazingly was specific to our car.
It's great to connect with people who understand and care about the products they support. Definitely recommend based upon the aftercare support.
5 février 2024
Avis spontané
Réponse de Trackstar
Thank you for taking the time to share your positive experience. It's wonderful to hear that Helen provided you with such helpful and knowledgeable service. We take great pride in our team's expertise, especially when it comes to ensuring that our products are perfectly suited to our customers' specific needs. Your recognition of Helen's dedication and the quality of our aftercare support means a lot to us. We're thrilled to have your recommendation and look forward to continuing to exceed your expectations. Thank you for choosing Trackstar
Great service from Ehsan
Only just purchased the S5 tracker so can't review it yet but great initial service from Ehsan.
31 janvier 2024
Avis spontané
Réponse de Trackstar
Thank you for choosing our S5 tracker and for taking the time to acknowledge the service you received from Ehsan. We're thrilled to hear about your positive experience with our team member and are glad that your initial interaction with our company has been great.
While it's early days, we're confident that you'll continue to be impressed with the performance and reliability of your new S5 tracker. Ehsan and the rest of our team are committed to providing top-notch service and support, so if you have any questions or need assistance as you start using your tracker, please don't hesitate to reach out.
We look forward to your future feedback once you've had the chance to experience the full benefits of your S5 tracker. Thank you for your trust in us, and welcome to the Trackstar family!
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