Dear companies, institutions, please don't work with TransferMate. I received an email from them, stating that an institute is sending my money back, and they will transfer it back to the account it... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
TransferMate was an absolute game-changer for our international payments. The process is fast, transparent, and refreshingly stress-free compared to other services I’ve tried. What really stands out i... Voir plus
L'entreprise a répondu
Over the years, I have used TransferMate for many transactions overseas and their back up and service has always been first class. On occasions, things go astray when dealing with developing countries... Voir plus
L'entreprise a répondu
Dilyana was very helpful. Paying USDs in to an overseas account was causing me a problem. Turns out that the beneficiary I created had self automated to the currency of the country. I was very frus... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Send and receive international payments as if they were domestic! Integrated solutions for businesses and banks. Better exchange rates, lower fees, free accounting software add-ons, 24/7 customer support and more.
Coordonnées de contact
IDA Business Park Ring Road, R95 ETN5, Kilkenny, Irlande
- +353 1 635 3700
- customerservice@transfermate.com
- transfermate.com
4,2
Bien
470 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick, Kind and Informative Responses.
I have an honest mistake by Not entering further information on my transaction, And Immediately ask for help fron their 24 hour online customer assistance.. Thankfully, They have responded very quickly..
21 septembre 2024
Avis spontané
Réponse : TransferMate
Hi Frankie,
At TrasferMate, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Thanks so much for taking the time to leave us a 5 star rating.
TM Customer Support
The counselor is really kind and…
The counselor is really kind and responds quickly.
14 septembre 2024
Avis spontané
Réponse : TransferMate
Hi Consumer,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Very quick responsive with helpful…
Very quick responsive with helpful information
12 septembre 2024
Avis spontané
Réponse : TransferMate
Hi Chantal,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another great experience.
TM Customer Support
The customer service agent resolved my…
The customer service agent resolved my problem within a couple of minutes! Efficient!!
12 septembre 2024
Avis spontané
Réponse : TransferMate
Hi Anwesha,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
Réponse : TransferMate
Hi Ryota,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
The staff was so kind and nice and gave…
The staff was so kind and nice and gave me correct answers.
8 septembre 2024
Avis spontané
Réponse : TransferMate
Hi J,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
The response was fast
5 septembre 2024
Avis spontané
Réponse : TransferMate
Hi Mohamed,
At TrasferMate, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Thanks so much for taking the time to leave us a 5 star rating.
TM Customer Support
Very helpful and clear.
3 septembre 2024
Avis spontané
Réponse : TransferMate
Hi Mike,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
I had a question about the correct allocation of my payment
I had a question about the correct reference of a tuition payment I made using Transfermate for the first time. The assistance via chat was accurate, fast and courteous.
3 septembre 2024
Avis spontané
Réponse : TransferMate
Hi Jose,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
Pretty good
Pretty good. they helped me understand some things. I was assisted by Maria Cajones, i believe.
3 septembre 2024
Avis spontané
Réponse : TransferMate
Hi Sabu,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Totally unreliable
Totally unreliable. I used them to transfer money to a blocked account for Student visa. I did a transfer to Transfermate's local bank who held the money for roughly 3 weeks. No one by Transfermate's side cared to help or talk to their local bank. They just kept telling me our bank can't locate the money. I had to visit their bank and gave them the transfer information. Their bank was able to locate the money easily while I'm there. I kept following up with their bank till the money was allocated into their account.
I was expecting after all this delay and their failure to help and deal with their own bank that they will expedite pushing the funds to the blocked account. On the contrast, they told me that my payment registration was expired and I had to do a new one. The new registration came with a different exchange rate and they refused to honor the original rate, despite the fact that the delay that caused the payment registration to expire was by their side.
Since I was under the time pressure for the student visa, I visited their bank again and deposited the difference in their account as cash. So it should be in their account immediately or maximum an hour after the deposit. I shared the update over email, tried to call them a few times over the phone and shared the update over the chat channel. I received no confirmation nor a reply.
Will never use them again
31 août 2024
Avis spontané
Réponse : TransferMate
Dear MH,
Thank you for sharing your feedback. We’re sorry to hear about your recent experience and appreciate the opportunity to address your concerns.
After investigating the matter, we found that the issue arose due to incorrect beneficiary information being provided to the bank at the time of the transfer. Our team worked closely with our partner bank to trace the payment, but unfortunately, they were unable to locate the funds with the information available.
As advised by the bank, the best course of action was to initiate a recall of the funds. We understand that when you visited the bank to place the recall, the funds were located, but by this time, the registration had expired. In accordance with our terms and conditions, a new registration was required to proceed.
Regarding the rate, we were unable to honor the original rate because the delay was caused by the incorrect information provided during the transfer process. We strive to offer the best possible service, and it’s important that all details are accurate to ensure a smooth transaction.
We regret any inconvenience this may have caused and hope this explanation clarifies the situation. If you have any further questions or need assistance with future transactions, please don’t hesitate to reach out to us.
TM Customer Support
Very bad and incompetent customer…
Very bad and incompetent customer service
30 août 2024
Avis spontané
Réponse : TransferMate
Hi Wai,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
TM Customer Support
They are always available to help and…
They are always available to help and answer my questions.
Camelia is so nice, helpful and very supportive.
29 août 2024
Avis spontané
Réponse : TransferMate
Hi Eman,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
Quick and helpful assistance
the customer service helped clear majority of my doubts
28 août 2024
Avis spontané
Réponse : TransferMate
Hi Keerthanyaa,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another great experience.
TM Customer Support
Prompt Service
Maria was very helpful and prompt in solving my issue with Transfermate so I had a very positive experience
26 août 2024
Avis spontané
Réponse : TransferMate
Hi Oory,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Great information
24 août 2024
Avis spontané
Réponse : TransferMate
Hi Edward,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another great experience.
TM Customer Support
Priscilla James was awesome
Priscilla James was awesome! She made everything easier and helped me to solve all my issues. I thank her a lot!
23 août 2024
Avis spontané
Réponse : TransferMate
Hi María,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Maria is the best
23 août 2024
Avis spontané
Réponse : TransferMate
Hi Robin,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
Réponse : TransferMate
Hi Favour,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Réponse : TransferMate
Hi Luka,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
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