Travel 1st Group Avis 39

Avoid them like the plague.

Booked a holiday via a travel agent working for them, had very little issues with the lady herself, I wanted to change the date of my holiday in the end it was decided between myself and the travel agent that it would be best to cancel and re book the holiday, the travel agent then left the company for whatever reason and I was left dealing with the "boss" he seemed like he would be willing to help me out, talked a good talk. He told me he issued the refund, then he started ignoring messages, phones calls and emails. Then some woman started messaging me on his behalf. It took me 5 weeks to get my money back after being in touch with TTA so much about the situation, the refund ended up being short and that took another week to be sorted amongst ignored emails, calls and messages. As soon as he realised he wouldn't be making money from me he just ignored my messages and fobbed me off to a lady that I had never spoke to before.

I booked a holiday through a rep who advertises on instagram. I wanted to go through a travel agent so that all stress was taken from the holiday as it was just me and my 2 young sons travelling ( both with additional needs). Unfortunately this didn’t happen as the rep then left the company before our holiday date. Once we arrived at the airport after a long flight our transfer that I had booked and paid for was not there. We waited a while and it did not turn up. My children were tired and overwhelmed so I had to pay for a taxi in the end. I tried contacting whoever I could but no one was replying to emails or messages. They had put completely the wrong date and time for the pickup of the transfer as I got messages from the transfer company the following day saying they were at the airport waiting for us. We got to our hotel to be told that the pool was closed till half way through our trip. The staff member said that the travel agent had been informed of this to pass information to us but this had not happened. During the holiday I tried chasing this up to complain and to also ensure our return transfer would turn up. No one responded to me. The rep who booked it did try and help but as she had left the company said wasn’t much she could do and gave me the contact info for travel 1st however no one responds!!

Do not book with this company, do not trust their website reviews or promises of a personalised customer focussed service. There phonelines have not been working for several months, the only way to communicate with them is via email and they do not respond. The initial booking of the holiday went smoothly via a remote rep advertising on fb and we did feel they had secured us a good value deal . However company has a high turnover of remote working staff so when you need to communicate with head office, ask questions, pay remaining balances, deposits, make any changes, you spend weeks trying to get a response to emails. Our holiday ended up being cancelled without authorisation 4 weeks before due to fly, without any communication from them, because they panicked when I enquired about making some changes. They had taken so long to get back to our enquiries about options that the time frame for any refund was going to be missed so they just cancelled it!! I raised a formal complaint, only receiving any sort of communication from them once we left a negative Trust Pilot review. They put in writing that we would receive a full refund of the holiday and our additional costs (carparking, seats) within 28 days and asked that I update or remove the review. 28 days has now passed and we have received no refund so have now taken the matter to the Travel Network Trust. We have had a horrendous and stressful experience with this travel company. I rarely leave reviews but would hate for anyone to go through what we have with them. They have caused us so much Stress, time consuming emails and continuous dissapointment

Big thank you to Lynn from travel 1st.
Very helpful and great communication. Had a fantastic holiday at the Christian Sur apartments. I would highly recommend using Lynn to help you find your perfect holiday.

thank you so much for excellent services ..
they are very friendly, and easy booking
i can highly recommend ..!!

Travel 1st are always very professional when replying to queries in a very timely and helpful manner. I always know I will receive an excellent level of service from them and know they are on hand to help at any time.

Update on complaint with travel 1st.
Lee Ashton who I believe is a director, (He refuses to provide his position in the company or contact details of His solicitors) Mr Ashton Attempted to recall all of his emails that he sent to me, regarding this complaint, and their error in booking the totally wrong holiday destination, at 5am this morning , and delete them!! what are you trying to cover up Mr Ashton,? you are destroying evidence that the courts require.

Great company to deal with, excellent communication throughout and can’t do enough to help you. We used Lee for our first cruise with MSC and he was very helpful and knowledgeable.

Keep up the good work

Excellent service from start to finish. 5 star customer service and nothing was too much trouble. Highly recommended

When looking for my next holiday I was struggling to find something within my budget and was referred to Travel-1st from a friend.

They couldn't have been more helpful in finding the right price for my preferred destination. Special thanks goes out to Lee for his assurance and giving me the confidence to book.

Would highly recommend and I'm coming back again.

I have booked a couple holidays via Travel 1st, they managed to price beat Jet2Holidays app price both times, quick responses from agents and secure online payments.
Would definitely recommend booking with Travel 1st.

I have booked a few cruises for our family through travel 1 at and the service is excellent , always on Hand to help out if any problems and sorted very quickly , lee is amazing and will always find the best deals he can for you , highly recommend .

Thank you Travel 1st for your fantastic 5 star service.
You always go above and beyond when I book my Travel or Sport with you.
Nothing is too much trouble, your very
efficient and super quick to reply to any emails.
Thank you for making the process extremely easy, stressful and enjoyable! Love booking with you.

Great help from Lee and the team in booking a city break I am going on shortly, very helpful, quick response time and easy booking process! Will definitely be booking with Travel 1st again!

I booked a weeks holiday for 2 with Travel-1st. They beat the prices of the companies and it felt like the exact same process in terms of booking. I even got an update abou the place I had booked had building working 50 metres away and was given the option to change which we was both glad of. Would highly recommened, Lee Ashton did a great job.

Greg, Lee and the rest of their team are so helpful. Always going out of their way to help out as much as they can even out of hours. Constantly beating quotes and such an easy plain sailing process. Love working with these guys ☺️

Each time I request a quote the team are unbelievably quick to respond (even in none working hours) and have always beaten my price!! Wonderful team to work alongside! I have very happy customers thanks to them😊

Fantastic service from Travel 1st today. Super speedy response to my email enquiry. Friendly agents who were helpful & obliging with my enquiries and beat my quote hands down!! Happy customers all round. I’ll definitely be a regular customer.
Thanks again guys

Amazing team, amazing service , there pretty quick at responding and very efficient right through the booking process 100% i would recommend for travels or sporting events

First time using them but don’t think it will be the last . Greg was brilliant sorted everything to the last detail , nothing was too much trouble , kept me updated and answered any questions .

Certainly deserves 5 stars