We are happy with our experience. The process to sell two renting weeks at Sierra Nevada was long but we are pretty sure it was connected to market issues. As long as they find the right customer ever... Voir plus
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I’ve got to say both Lora and Paula are a pleasure to deal with. Both are very good at their respective jobs but also give that friendly and approachable feel that makes the whole process easier. Woul... Voir plus
L'entreprise a répondu
Everyone, particularly Lora and Paula were so pleasant to deal with. They were efficient, helpful and just lovely. They kept in touch and let me know how it was all going. The process of selling our... Voir plus
L'entreprise a répondu
My wife and I instructed Travel and Leisure to sell our 2 timeshare weeks in February 2024. A sale has only recently been concluded. From the outset we were fully aware that, for a variety of re... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Travel & Leisure Group is an independent UK-based timeshare resale broker (est. 1992) operating exclusively from the United Kingdom. We are an officially recognized authorized reseller for major vacation ownership brands, including Diamond Resorts and Club La Costa. IMPORTANT: We operate solely as an independent secondary-market UK brokerage based in Suffolk dealing with clients worldwide. We have NO affiliation, partnership, or corporate connection with Travel + Leisure Co. (NYSE: TNL), nor do we conduct physical resort sales presentations or developer credit checks (including WorldMark). With over 30 years of industry experience, our dedicated team provides transparent valuation, advertising, and conveyancing services directly to private individuals across Europe and internationally.
Coordonnées de contact
East Street 100, CO10 2TP, Sudbury, Royaume-Uni
- 01787881111
- mail@travelandleisure.co.uk
- travelandleisure.co.uk
4,1
Bien
53 avis
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The price was a great deal for us
The price was a great deal for us. Be aware that when you buy from a resale agent you must also buy the equivalent of 50% of the points as an extra purchase direct from DRI if this is your timeshare company. We started the purchase process at the beginning of March and we have finally completed at the end of May. T&L Group are a genuine resale company who we thoroughly recommend.
24 mai 2023
Avis spontané
Réponse de Travel & Leisure Group
Thank you for your review, we were happy to assist you.
First Experience of buying a Timeshare
This was my first time buying a timeshare and I was very sceptical and anxious.
However I found Lora extremely helpful and knowledgable and reassured me during the purchasing process.
Her support gave me confidence and at no stage did I worry about my decision.
The team at Travel & Leisure seem very experienced and they take care of all aspects from the beginning to the end.
I have no hesitation in recommending them if you are thinking of buying after my experience with Lora.
17 mai 2023
Avis spontané
Réponse de Travel & Leisure Group
Many thanks for your positive review, we are glad we were able to assist you on purchasing your holiday ownership. We'll be sure to let Lora know of your kind words.
If you want to be spoken to in an…
If you want to be spoken to in an insulting patronising manner . Then this is the company to use .
Don’t waste your money trying to sell. They never update you unless they want you to drop the price.
Would not recommend.
12 mai 2023
Avis spontané
Réponse de Travel & Leisure Group
It is regretful, that despite our recent communication since this negative review was posted, it remains online.
We assist many people in selling their ownership and have been doing so for over thirty years. You requested our service to assist in selling your timeshare. We inform all our clients upon registering with us that we will only make contact when a definite offer is received. There is a dedicated helpline in place to call for an update at your convenience. This is clearly outlined in the paragraph 5 of the welcome letter, which you received via email and signed on 13th October 2022. It isn’t economically viable to provide regular updates as we need our consultants’ negotiating sales for our clients. However, we did in fact update you on 21st January 2023 and attempted to contact you again on 26th April 2023. You state in the call, you must have missed the communication.
Our last contact was to advise you that a significant level of interest had been shown by potential purchasers but offers in the region of your asking price were not forthcoming. Our consultant suggested reducing your asking price to facilitate a quicker sale. You concurred similar lower offers were being received via other resale avenues you were exploring but would still prefer to maintain the price as initially instructed. We honoured this, but it is our duty to give you our professional advice, even if you disagree.
Regarding our sales consultant being rude, we take customer service very seriously and all our calls are recorded. Both you and our manager listened to the call after which you advised us you sounded “annoyed”. Our consultants work very hard and do their utmost to remain professional, even under difficult circumstances. In this instance, although our consultant sounded slightly perturbed with repeating herself, we feel your review is an unfair and inaccurate representation of the situation.
Thanks to excellent support and follow…
Thanks to excellent support and follow up from Lora and her team in Travel & Leisure Group the sale of our timeshare was concluded smoothly and to the satisfaction of both parties. We are thankful for the professional and customer-centric way in which the process was managed from start to finish, and are only too happy to recommend their services to other buyers and sellers.
5 avril 2023
Avis spontané
Réponse de Travel & Leisure Group
We are pleased we were happy with our service and thank you for such a brilliant review and recommendation.
Good deal in the end
Good deal in the end, bit of confusion regarding what the owner actually had to sell at the start but it got sorted
3 avril 2023
Avis spontané
Very helpful and efficient service
Very helpful and efficient service. Excellent communication throughout the process of selling our timeshare.
6 décembre 2022
Avis spontané
Don't even consider this Company
My partner tried to rent out a timeshare through this company and there were so many problems they agreed to refund the £120 paid. They deducted £50 for "admin costs" even though there is proof they agreed to refund the whole amount. It is impossible to communicate with this Company and they dont even seem to communicate with each other. They are all about the money and customer service is no priority
6 septembre 2022
Avis spontané
Réponse de Travel & Leisure Group
This is a very disappointing review and are sorry you felt the need to leave it, although you had threatened to do so if we didn’t refund you in full.
We advertised your holiday ownership for 2 months, as per your instructions and changed the advert to a different week, again at your request.
We understood your frustration and did our utmost to assist and alleviate your expectations by advising you that we cannot guarantee, nor force anyone to rent.
In addition to the above, we repeatedly asked you to kindly stop using the Google Pay Per Click adverts to repeatedly contact us, as these are used to generate potential buyer, seller, and rental leads and are subject to a daily budget. Customer service is our highest priority, hence a dedicated customer helpline available to assist. Despite having the helpline number and advising this situation, you continued to click our paid ads on Google, which depleted the budget and stopped us appearing in the top rankings for this purpose.
As you were upset that a renter had not been secured, we advised you we would no longer continue to advertise on your behalf. We emailed to offer you a goodwill gesture of a partial refund, the details of which clearly explained. The deduction of administration costs for the preparation of your individual advert. You received this email and responded to it.
We paid and bought a 1 week timeshare…
We paid and bought a 1 week timeshare for 12 years to match our 2 week timeshare for 12 years, when arriving at the hotel we was informed the 1 week timeshare only had 3 years left on it, travel and leisure group didn't do the correct legal checks that we had paid them to do, each year while chasing them every week/month they told us don't worry continue to use the timeshare while we find you another timeshare lasting 9 years, we was happy to do this as we had paid for the timeshare and why should we lose out on our holiday to visit our family because of their mistake! We have been very understanding and patience with this company while always feeling stressed and not knowing where we stand with the other 9 years, we now know we were chasing and waiting on empty promises, 3 years later we are still waiting on a refund or a new timeshare! absolute nightmare!!
Its come to the point where we have to get a solicitor involved, they have made no effort to find us a new timeshare or refund our full amount of money this is there mistake not ours why should we be out of pocket, we are in this position because of their incompetents, this whole situation has caused us so much unnecessary stress to our family, we are always having to chase them, always be fobbed off with ridiculous excuses, a refund has only been mentioned towards the end of the 3 years which they are now saying will be pro rata because we have used the 3 year's which they told us to do, again why should we be out of pocket because of their incompetence, worst mistake I made trusting this company!!!
23 août 2022
Avis spontané
Réponse de Travel & Leisure Group
This is a very unfortunate review.
An error was made on a legal check which didn’t come to light until after the purchase had completed. We have been fully transparent with Miss Murphy throughout, who agreed to allow us until 2022 to try to and locate alternative stock.
As the transfer was complete, despite offering a refund, the Murphy family wanted to utilise this week for 3 years and we would try during this time to locate another week within a similar price bracket.
Unfortunately, we haven’t been able to do so. We do have similar weeks listed on our books; however, the sellers are requesting at the minimum, 7 times more than Miss Murphy paid for the week.
I have advised Miss Murphy and her husband that I am waiting to speak to the Managing Director to arrange a refund either in full or pro rata for the weeks used as this was an exceptionally priced week. Miss Murphy is aware of this, as this was in fact the third week the family have purchased through our company without incident and have been previously happy with our service.
It is regretful that the legal checks came back with the incorrect information, but we are doing our utmost and the stock we advertise doesn’t belong to us.
Si paga in anticipo una somma non…
Si paga in anticipo una somma non indifferente e non viene specificato che il pagamento vale fino a un certo termine. All'inizio danno rassicurazioni infinite sul successo della vendita. Preciso che il mio immobile di multiproprietà a Tenerife è di grande bellezza e prestigio. Eppure sono stati capaci di non venderlo. Sul finire del periodo di validità della nostra intesa (i cui termini non mi erano stati specificati) mi hanno scritto di una offerta di un acquirente di poco inferiore alla mia richiesta. Ho risposto che accettavo, ma nessun riscontro! Dopo pochi giorni mi hanno chiesto altro denaro per la prosecuzione dell'accordo. Naturalmente ho rifiutato. Credo che il tutto si commenti da sé.
27 juin 2022
Avis spontané
Réponse de Travel & Leisure Group
We have read your review with interest and located and looked into your file.
It is regretful that you feel we have not given you the best possible service. Firstly, we must stress that timeshare isn’t easy to sell but we have been doing so successfully for over 30 years and there is no guaranteed timeframe in which to sell. I can also see that at no point was any guarantee given on the success of selling, many timeshares take months, and may need to be advertised more than once. The pre-owned market is precarious and although does go through buoyant stages, we can never predict a sale nor would we want to. Our aim is to promote your timeshare in the best light and put in font of an many potential purchasers as possible. This we have done, not just on our websites but in printed publications and mailshots.
The above promotions did in fact lead to a positive outcome, as on the 16th May 2022 our office tried to contact you to advise you we had a very interested party in Germany willing to make an offer. However, you failed to return the call or reply to the email. You still felt the need to leave this one star review, even though we tried to contact you to no avail. It's makes it even more difficult to sell when our clients refuse to communicate with us regarding a potential purchase!
In closing, we must add that our welcome documentation clearly advises of a dedicated helpline specifically for clients wanting an update on the resale process, we note you did not contact it once.
poor at selling timeshare. good at their services
lots communication at how proficient they are prior to payment. they are better at selling their services than timeshare.
not quite sure what paid for there than a webpage with info i sent
15 décembre 2021
Avis spontané
Selling timeshare? Don’t waste money - there are no buyers!
I had 3 weeks timeshare I wanted to get rid of. Took a chance with this company to try to sell 1 week. Had to pay an upfront fee. 1st mistake was believing that the timeshare could be sold. 2nd mistake was paying a fee up front. Took their advice on the price to advertise at initially and then gradually dropped the price to basically nothing and giving it away for free. No takers - I know the world has shifted post COVID but you can now source accommodation directly for less than the maintenance fees so why buy any timeshare? I believe this company sells very few at best or none at worst despite what they say. So their revenue model is based on people hoping they can sell their timeshare and parting with money. I would not recommend this company to anyone and I think Martin Lewis should feature this company and others like them. Interestingly, the feedback, mixed feedback with some satisfied sellers, I was able to find before entering into the agreement with them has since been taken down after I raised my concerns with them. There is now no mechanism to leave feedback directly on them. Simple recommendation: there is no market for timeshare resales so don’t waste money on companies like this.
19 juillet 2021
Avis spontané
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