Travelopedia Avis 162

I am very happy with the service off glory shine

Experience service glory. 14 th june 23.

Glory shine was great with our holiday booking

Very good service hopefully will book holidays again with them highly recommend

Very helpful on the call is Glory Shine and I appreciate her great service

Glory shine is a great help with my holiday and I'm happy with her service

Fantastic glory sunshine was fantastic with my booking all details sent staff very helpful

Glory absolutely amazing with taking payment and Aaron with booking holiday deal. Will come back to you for another experience

Worst experience we have ever encountered and I wish we’d never heard of Cheeky Trip - who we called and got this awful shambles and Kevin the Supervisor, who
gave us a price for the 7 day holiday, took all the details for our credit card, and then at the end told us there would be £39 extra per person each way payable separately to the airline as an insurance because the £40 visa has been scrapped now to Turkey. This ‘fee’ is obviously an admin fee they add on and should not be passed to the holidaymaker as a fee that must be paid!
It was then conveniently reduced down if we could pay it there and then whilst on the phone.
As we are new to travelling to Turkey, we thought this ‘fee’ was a requirement.
We were asked to accept the email he had sent with the details on whilst he was on the phone.
We have now noticed today, that the holiday is actually returning on day 6, which we were not told!
He said he did tell us that, but at no time did he mention it.
To top it all, they only took half the price of the holiday on the credit card saying there was a problem with it.
We tried to cancel everything, but they would not do it saying they’d booked everything now with their company credit card, and we would be required to make a bank transfer for the remainder so that they could confirm the holiday! Why?
We are still awaiting confirmation the next day, after hours of being on the phone with them yesterday and again today several times.
It’s ruined everything for us before we even go on the holiday, and I’m concerned that we won’t even get transfers or the sea view we’ve paid for, after reading previous reviews on here.
I’m considering contacting ABTA about this company, who have made what should be an exciting time in a run up to a holiday, into a stressful nightmare!
I don’t even want to go on the holiday now because of it all.
Just to add, we now have the bank on standby to intervene as we don’t believe a word we have been told!

Very good company to do holiday booking with. Mark helped us right throughout to even get our return boarding passes today. So far everything has gone very well. I would use this company again.

Mark was very helpful I would recommend him. Thank you mark for helping with my holiday