Untrustworthy - Lied about inclusions
My mother has major difficulty walking. I booked this tour because it said we would be picked up and dropped off on a vehicle. We got a message saying that we would be contacted 5 minutes before the vehicle arrived at our hotel.
The person arrived, but there was no vehicle in sight. He told us his vehicle got a fine so he couldn’t use it. My mum had to walk from the hotel to the dock with great difficulty. We asked the staff about it, they changed the original story and said that because the hotel was close there was no vehicle pick up.
Clearly there were many lies told to us, and misrepresentation from the company. No apologies, just rudeness from the staff.
Terrible experience.
Not recommended at all when there are so many more to choose from.
