Traze Avis 45

Very poor commenecation .
I requeted so many times some question no body answering me

I have been trading with Traze (account #4852426) and built up $1,500 in profits. On 6 November 2025, Traze sent me an email accusing me of "bonus credit abuse" and voided all my profits in one go, without showing me a single trade record, order ID, or any specific evidence.

At the same time, my withdrawal portal was disabled without any prior notice. I had to raise two separate support tickets (#241346 and #244978) just to get the portal working again. The first ticket was closed with a copy-paste response telling me to use the same portal I was locked out of.

The most alarming part: the accusation email linked to zfx.com Terms & Conditions, a completely different broker, not Traze's own terms. This raises serious questions about which legal entity actually holds my funds and under what regulatory licence Traze operates.

Six months later, the $1,500 remains voided. No appeal process was ever offered. I am now pursuing a formal complaint with the UAE SCA and DFSA.

Best service never a delay in any questions I have i will highly recomend them and they are just improving as they go. And best support team

Great job Traze

Reading through the negative reviews make me always wonder what the other side of the story is. Well, my side is that I have been with Traze for the past 6 months. The problem (more an assistance) I had was sorted quickly by their professional staff. It worth to mentioned that I made used of their online chat to assist me. Up to date, I am happy with Traze.

Very user friendly & customer support is fast and effective!

Very good no problems so far.

Very happy with the service I'm getting 👌

Very good broker and good customer support withdrawals and deposits are very fast always friendly support best broker i ever traded with

Olivia is great,always there to help you!!!

Traze is the best broker what you get and also willing to help where he can.best staff and friendly staff working there.

The Team at Traze are fanatastic

I love TRAZE
I have been using them for about 2 years now.
I have not experienced anything negative with them. They do MT4 & MT5 . The fact that i can call my account manager at any time is just the best.
I even run indicators and trading robots . They are Amazing with a very thin latency

I have had a very disappointing experience with Traze. On April 26, 2026, they closed my 3-standard-lot Gold sell positions (Account 4866074) at 4708. There was no margin call, and I had not set any take-profit order. This unauthorized action on a Sunday, when the market is closed, is highly irregular. When I contacted their support (Request #332021), I only received generic responses, when ever I sent email I received "we are reviewing" reply. Despite my repeated follow-ups, they have failed to provide any explanation or resolve the issue, which resulted in a significant financial loss. Other traders should be aware of this risk.

I opened my account with Traze believing they are an SCA CAT-1 regulated broker (also FSA Seychelles SD027 and FSCA South Africa). My account number is #4850452.

Since April 17, 2026, I have requested withdrawal of my available equity (approx. $17,959). Despite multiple phone calls, WhatsApp messages, and emails, Traze has not enabled my withdrawal. Instead, they later accused me of “hedge abuse / mirror locking” and threatened to deduct over $15,000 from my account – retroactively voiding profits from trades that were executed without any warning or rejection.

The ongoing delays and contradictory decisions are extremely distressing. I have tried to resolve this directly, but Traze leaves me no choice other than to:
- File formal complaints with all relevant regulators (FSA Seychelles, SCA, CMA, FSCA)
- Share my experience here on Trustpilot

My next step will be to escalate to local authorities and legal counsel if my funds are not released immediately.

Warning to other traders: Check your withdrawal rights carefully. A broker that blocks withdrawals and then retroactively changes trade outcomes is a major red flag.

I opened an account with Traze after being explicitly informed during the onboarding process that Traze is regulated by the SCA (Securities and Commodities Authority, UAE) at Category 1 level. Based on that representation, I deposited a total of USD 12,225 across two deposits in April 2026, believing my funds were protected under UAE regulatory standards.
I traded XAUUSD and generated a profit of USD 17,689.90. When I submitted a withdrawal request, my account was immediately placed under investigation with no explanation given — only a vague notice that it would take 3 to 5 business days.
After that period, I received a formal notice stating that my profits had been voided due to alleged Trading. The notice cited Clauses 4.11 and 4.12 of the Client Services Agreement. My positions were standard trades placed during active market hours in response to news events and anticipated weekend volatility — a normal and widely accepted risk management practice. No prior notification of any leverage change was communicated to me before market closure.
Critically, the same notice stated: "Your remaining balance is available for standard trading or withdrawal." Upon logging in, my account balance was zero — meaning my entire deposited capital of USD 12,225 was also gone, with no explanation provided for that.
The violation notice itself contained the placeholder text "[Weekend/Volatility]" left unfilled, suggesting it was a template rather than a case-specific finding.
I have submitted a formal dispute to Traze requesting a full account statement and the restoration of my deposited funds. If this is not resolved, I will be filing a formal written complaint with the SCA.
I am sharing this experience factually so that other traders — particularly those in the UAE who choose this broker based on its SCA regulation — are aware of what can happen when a withdrawal is requested.

Very unaccountable, they make decisions that affect clients funds without proper communication nor accountability, when they changed the stopout protection, they didn’t send any advance notice or whatever, they stopped me out of my trades without hitting SL, I lost $2000, I complained and reached out, they never answered, they ignored me totally, horrible

I must say I'm very disappointed with Traze regarding how they've been handling my client with MTID 105016740. I am the IB who introduced the client to the platform. Over my time with Traze, I have done over $100,000 in deposits, and I'm sure they know my name there.

I have never experienced such a situation where a broker closes out a trader during market closed hours to bar the client from making profits. There are much better ways to handle such cases than in a manner that goes against market practices. I even sent messages on LinkedIn to see if there would be accelerated responses, but so far, there has been no reply or feedback from the broker, neither to the client nor to me.

The client even sent me screenshots of different customer support representatives claiming they are also being ignored in this matter and haven't received a response when they inquired. This is not cool at all.

Please resolve this issue. I support the client's request for his deposits back because he could have made money when the markets reopened, but you closed her out. If you don't want to allow her to make those profits, then you should not take her capital either. please apply proper judgment and resolve this matter. The world is watching

My client was promised a resolution via support chat within 24-48 hours, and it has been over 48 hours without a response. please pay attention to this.