Useless customer service / Service client nul.
Dispute closed, final review:
how silly of you to invoke french law against me when you don't respect it either.
After nearly 30 days of zero response from the manufacturer, yes i contacted the him on his social media, i send him two (2) messages, that could hardly be called harassment.
And you know what ? I think it was the right thing to do because he finally responded and told me something usefull : He already told you to cancel the order and proceed to full refund.
The thing is, you did not follow what he told you to do, instead you were searching for the smallest meaningless thing to not refund me !
- I was promised a tracking number, never got it.
- I asked for a refund under Article L216-2 of the french consumer right law, you didn't care.
- You pretended to have a proof of receipt, i asked for it, never got it.
- You even send me what looks like a counterfeit proof of deposit, untracked shipment cannot have a proof of deposit.
- You told me to check with postal service about the package, under French and European consumer right law the vendor has full responsibility over the package so it was not my job to do that but his/yours, i still did it, French postal service told me what we already know : Untracked shipment cannot be traced.
In the end, manufacturer acknowledged your incompetence and refunded me from his own pocket, not you.
From start to finish, you didn't care about customer.
Litige terminé, avis final:
C'est surprenant de votre part d'invoquer la loi française contre moi alors que vous ne la respectez pas non plus.
Après presque 30 jours sans réponse de sa part, j'ai effectivement contacté le fabricant sur ses réseaux sociaux et lui ai envoyé deux (2) messages, ce qui ne saurait être qualifié de harcèlement.
Et vous savez quoi ? Je pense que j'ai bien fait, car il a fini par répondre et m'a donné une information importante : Il vous avait demandé d'annuler la commande et de procéder à un remboursement intégral.
Le problème, c'est que vous n'avez pas suivi ses instructions, au lieu de cela, vous avez cherché le moindre prétexte pour ne pas me rembourser !
- On m'as promis un numéro de suivi, jamais reçu.
- J'ai demandé un remboursement en vertu de l'article L216-2 de la loi française sur la protection des consommateurs, vous n'avez rien fait.
- Vous avez prétendu avoir une preuve de réception, que j'ai demandée, jamais reçue.
- Vous m'avez même envoyé ce qui ressemble à une fausse preuve de dépôt, un envoi sans numéro de suivi ne peut avoir de preuve de dépôt.
- Vous m'avez demandé de me renseigner auprès des services postaux concernant le colis, or selon la législation française et européenne sur la protection des consommateurs, le vendeur est entièrement responsable du colis. Il ne m'incombait donc pas de le faire, mais à lui/à vous. Je l'ai néanmoins fait et Les services postaux français m'ont confirmé ce que nous savons déjà : un envoi non suivi est non traçable.
Finalement, le fabricant a reconnu votre incompétence et m'a remboursé de sa poche, pas vous.
Du début à la fin, la satisfaction client n'étais pas votre priorité.
Réponse : Treatstock
NOTICE! This individual has been observed engaging in behavior that may fall under Article 222-33-2-2 of the French Penal Code, which criminalizes repeated harassment and stalking, including through digital communications.
We hope that Trustpilot will retain this review so that other services can be aware of the risk, understand how to respond, and, in the event of recurrence, be able to contact the authorities.
The refund will not be processed instantly in response to the customer's request. First of all, we should find out what happened from both sides. Sorry for the inconvenience.
Update: The prototyping of a low-cost model was completed, and the manufacturer shipped the product.
After the customer claimed that the first parcel had not been received, the manufacturer sent a second one as a goodwill gesture.
The manufacturer later provided an official document from the postal service confirming that the first parcel was in fact received by the customer. Based on this confirmation, the manufacturer has declined to send a third unit.
Despite this situation, the customer continues to receive full support. The manufacturer made a refund.