Trenchersrestaurant Avis 19

Its a while since we were in Whitby and Trenchers was the first fish restaurant we ever went to, and it was great. We went back last Friday and I'm pleased to say it was still fantastic. A real welcoming vibe in the restaurant. Nice and clean. The place was packed and everyone I saw seemed to be having a good time. The staff were friendly and quick service. The fish and chips were huge and so tasty. Its the best I've tasted for a long time. I can't wait for another visit sometime soon.

Having eaten in the restaurant on quite a few occasions I was utterly disappointed this time, the portion size is very disappointing and the Cod was to be honest awful, very thin dry overcooked and more batter than fish.
We were a party of 8 and everyone agreed that it had gone downhill.
On the plus side the restaurant is clean and roomy and the staff are all very friendly.

Trenchers' has always been our family's 'go to' for fish and chips over at least six years, visiting them on day visits both in restaurant and takeaway, whilst in Whitby. Reviewed them twice, both 5 stars. But that all changed today. We are in Whitby for the New year week, and decided on a takeaway having just arrived. For a change, we ordered Whitby Scampi and chips. We waited 20 minutes for nine pieces of Scampi in hardened breadcrumbs and a large portion of soggy chips to hide the lack of Scampi. Each piece, no larger than a Brazil nut. The feeling of disappointment was immense... considering the £27.00, I paid for two portions [essentially chips]. The standards at these premises have been slipping for around two years now. Not happy with it currently. I think it's time to try somewhere new. Thanks for the memories...

Nice food but insanely overpriced!

An adults scampi and chips is such a measly portion of chips, only filled a 1/3 of the box,the rest of the box was empty - I swear there was more food in the kids nuggets and chips meal.
I also had a cod from here earlier in the week was mostly batter.
I wouldn't recommend.

They were recommended to us. We just had take away chips. Very dry, tasteless and poor. Not the worst chips we have had but not far off. Will not buy from here again.

My husband and I had a take - away fish each. Both were very poor. In hindsight we should have taken them back as soon as we realised. But as we were in a group of five and one of the group had said how good it was when he ate there a few years ago we must have all been trying to be polite as we ate! At the end once one person spoke up we all agreed how awful the fish was - overcooked, dried up batter that you could hardly bite into, with a tiny bit of dried up fish inside. To take out a fish costs £10 so it was an expensive disaster! One of our party had chips too - they were nice apparently! One of our group returned to the take-away counter to explain about the poor state of our fish but apparently got little response! This business will not have the queues outside its restaurant and its take - away counter for much longer if it continues to serve up fish like this.

My mate below encouraged us to walk a lot further to Trenchers.
Disappointed is one word

Threw most of it in the nearby bin.

The fish was 90% pure batter with a thin slither of fish somewhere in the middle.

Very very poor.

Last went to Trenchers take away just before Covid and the experience was fantastic. So decided to go again with friends on the latest trip to Whitby. Oh dear what a mistake. The fish was awful. For £10 I got the smallest dried up grey piece of haddock overcooked in batter which looked like the oil hadn’t been changed in days. It was so disappointing. All my friends thought the same. So much so one of them went back to complain! So it’s looking at visiting the Magpie again on the next trip to Whitby - other fish and chip shops are available

Dislike skin left on fish, not to my taste. Staff were helpful

We had watched reviews and trenchers had been mentioned, so we tried it. We were not disappointed. From the minute you walk in until you leave, the staff are helpful and the service is great. The atmosphere was lovely, and the food was excellent. I was the difficult one who didn’t order fish and chips. I had the seafood salad. They had forgotten to serve my plate so I waited a while. However, when our waitress had realised, she could not have been more apologetic and even offered a pudding on the house. We did not have one negative thing to say about the quality of the food or service and were so impressed with the food. We’ll be back.

The food was excellent but the service by Daphne was fantastic. She made the whole experience so much more enjoyable

Excellent visit for family. Fish and chips in the restaurant today. Briliant service and amazing food.

Well what a lovely meal, we escaped a wet Whitby and decided on the restaurant instead of a takeaway, from the minute we walked in, to the time we left, I could not fault it.
Our waitress Michelle was wonderful, polite and caring, not put on or false.
The food was top notch and we were not rushed in any way, even though they were busy.
Have never been in before, but we certainly will again.
Toilets immaculate too.

Dit was mijn eerste recensie is in Mei dit jaar. Helaas omdat ik geen bon kon tonen omdat ik getrakteerd werd door vrienden heeft Trustpilot mijn recensie verwijderd alsof ik de waarheid niet vertelde. Nu ben ik weer in Engeland en weer naar Trenchers gegaan. Dus weer deze zelfde recensie met bewijs dat ik WEL ben geweest.

Echt het proberen waard
Ik was een week in Engeland en werd hierheen gebracht door mijn lieve vrienden.

Absoluut geweldig hier.

Het eten is vers en smaakt zo heerlijk.

Het personeel is uiterst beleefd, vriendelijk en had altijd een glimlach op hun gezicht. Het was duidelijk dat ze hier graag werken.

Het is een open keuken dus kun je duidelijk inzien wat ‘achter de schermen’ gebeurt, hoe ze het eten prepareren en hie schoon het is

De toiletten hebben een platinum prijs gewonnen en het is duidelijk te zien dat ze dat verdiend hebben. De toiletten zijn geweldig schoon en glimmen gewoon.

Nogmaals bedankt Trenchers voor het fantastische eten. Ik zal opnieuw afstemmen vanuit Nederland, maar deze keer met mijn man, die een grote visliefhebber is. Hij heeft mij erover horen opscheppen en kan niet wachten om jouw eten te komen proeven. Oh ja en om de platina bekroonde toiletten te zien.

Nu ben ik 22 Juli geweest met mijn man zoals in mijn vorige verwijderd recensie stond dat ik zou doen alleen dit keer zonder vrienden en wel met fotos van het eten en de bon als Trustpilot deze wil zien

Originally wrote on 13th May 2024
Worth my trip from Holland
I came from Holland (the Netherlands) and was taken here by my dear friends.

Absolutely amazing here.

Food is fresh and tastes so delicious.

Staff are extremely polite, friendly and always had a smile on their faces. It was obvious they enjoy working here.

The ‘kitchen’ is open so you can see exactly what is happening, how they prepare the food and how clean it is.

The toilets have a platinum award and it’s clear to see why. Wonderfully clean and shining.

Thanks again Trenchers for the fantastic food. I will be retuning again from Holland but this time with my husband who is a big lover of fish. He has heard me boasting about it and can’t wait to come and try your food. Oh yes and to see the platinum award toilets

This original review was written 13 may. However it seems Trustpilot didn’t believe l had been and removed my review.

This time l went again with my husband and without friends. I also have photos of the food and the receipt should Trustpilot want to see them

Order delivered was short of a meal with no offer of a re-delivery so everyone could enjoy an evening meal.
Would certainly not recommend Trenchers for home delivery.
We will never use them again.

I’ve been a regular customer at Trenchers Restaurant for years without any issues,
We would often go around twice a month, Which is over a 200 mile round trip for us..
however my wife and I visited again over the Easter Bank holiday and now I will never go again!
I ordered a large cod and chips with mushy peas, my wife ordered sausage and chips with curry sauce. I received a regular cod, the waitress even said as she put our plates down it was a regular portion. I reminded her that I ordered a large cod, to which she said sorry I will check, she came back and said that this is actually a large cod, not a regular one.

Not in a million years is this a large cod, I said to her, then a fat manager turned up and asked what is the issue with my meal, which I thought was very rude and not what I expect from a restaurant like Trenchers, he went on to say that it is a large cod and that it isn’t the size but the weight.
I told him that I have been to this restaurant over 50 times over the years and have ordered this very dish many times, a large cod is bigger than the plate and I know this isn’t a large cod! At this point I told him to take the meal away as I am not paying for a large dinner when I have been dished up a regular meal.
He then said fine and took the plate away!
The man is an embarrassment to trenchers and should be removed form his post.

As always the food was excellent, service friendly and prompt, restaurant spotless including the toilets, a must for us when visiting Whitby, no hesitation in recommending Trenchers

We visited on 5th July 21. The place was well appointed, even the loos. Staff fastidiously cleaned tables and seats after customers left. The food was well presented, tasty and good value. The staff were charming.