Ordered a weight vest and weight plates over 2 years ago. I still do not have. Then 6 months ago they offered a full refund. But since then have come up with every reason to not fulfill that. They are... Voir plus
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I’ve ordered from Tribe-Wod on two separate occasions. The first time I ordered a set of weighted plates and the second was a backpack. While yes, they do take a little longer than normal for items to... Voir plus
Product looks like a quality product but delivery was terrible. The weight was not well protected and has damage all over it from probably being tossed around. VERY disappointed.
L'entreprise a répondu
This company is great; I love the colors of the gear and the customized options to choose from! My cerakote bar came packaged nice and safely, and I received constant emails on shipping updates and tr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
TRIBE WOD is a Cross Training / Tactical inspired activewear brand. Vest, Hammers, and Badassery. At Tribe WOD we design tactical inspired cross training activewear built to turn athletes into champions.
Coordonnées de contact
11 Laura Place, BA2 4BL, Bath, Royaume-Uni
- (+1) 9019794004
- info@tribe-wod.com
- tribe-wod.com
2,7
Bas
54 avis
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Réponse de tribe-wod.com
Hi Andres,
Thank you so much for the kind words, happy to know you liked the products. Feel free to post or tag us while using them.
I hope you have a wonderful day!
Best regards,
Team Tribe-Wod
Amazing products
Amazing products! I bought two Thor hammers which are super fun to work with and are definitely a headturner. The jumprope arrived quickly, although I had to wait an extra 10 days for the Thor hammers (total worth it!)
8 novembre 2021
Avis spontané
Réponse de tribe-wod.com
Hi Harder,
Thank you so much for the kind words, it means a lot to us. We are happy you are able to enjoy the Thor hammers and the jump rope. We are extremely sorry for any inconveniences with the delivery., we have faced some delays in production and shipping due to global supply chains restrictions, but we're back on track now.
Please, if you have any questions or need any assistance in the future, feel free to reach out to us.
I hope you have a wonderful day!
Best regards,
Team Tribe-Wod
My experience with Tribe-WOD
I was in the market for a weighted vest as I wanted a new challenge in working out, seeing Tribe-WOD's prices I found a vest I liked and the matching plates for it and ordered it. A day went by and I had noticed that they were going to ship separately, a little bit of an inconvenience but not a deal breaker. The next day I checked on the progress of my order and noticed that I mistakenly ordered the wrong vest, I got in touch with their team. While I was waiting for a response I decided to read some reviews about the comply and found that all of the reviews were mostly negative which concerned me a lot, had I just given $200+ dollars to a scam company? They did respond their timing could have been a little quicker but at the same time I am not sure of what they have going on on their end. They answered my questions and I got refunded for the vest I incorrectly ordered and got the correct one picked out. I received my plates and I am still waiting on my vest, I am only writing this review a little less than a day from when I ordered the vest I hope to receive it in a timely manner just like the weighted plates.
17 septembre 2021
Avis spontané
Réponse de tribe-wod.com
Hi Devon,
Thank you so much for your feedback; we truly appreciate you sharing it with us. Tribe Wod was created with the goal of providing top quality products to customers combined with outstanding customer service. As we strive to continue improving further, we will look into the issues you flagged. Our shipping times have been impacted by the disruptions we are suffering as a result of COVID, but our teams are already working hard on solutions to make it better. I wish you a wonderful day and all the best.
Best regards,
Team Tribe-Wod
Do not purchase anything from this…
Do not purchase anything from this company. They are completely a scam, they lie about the return policy. Have no customer service, and I haven’t received my shipment yet.
14 août 2021
Avis spontané
Réponse de tribe-wod.com
Hi Branden,
Thank you for taking the time to share your review and bringing this to our attention. We're sorry you had a bad experience. Rest assured that we will do all we can to make sure we make up for it, as Tribe-wod takes very seriously customer service and it was created with the goal of providing top quality products together with an outstanding customer service.
For this, we would like to take the opportunity to speak with you further to discuss your situation in depth and figure out what went wrong. Please send us an email to info@tribe-wod.com including your name and order number so we can track it and get back to you with a solution.
We look forward to hearing from you, and wish you a wonderful day.
Best regards,
Team Tribe-Wod
I ordered the complete set of Thor…
I ordered the complete set of Thor Hammers...... Was only able to receive a pair of 55lb. I am missing 15lb, 25lb, 35lb, 45lb, and 70lb hammers.
I still have not recieved them.
30 juin 2021
Avis spontané
Réponse de tribe-wod.com
Hi Johny,
I just came across your review and I’m terribly sorry to hear that you didn't receive all the items you had ordered. I hope you can accept my deepest apology.
During the past few months we have faced delays in production and shipping due to global supply chain disruptions and Covid. This has highly impacted our shipping times. In addition to this, we experienced a spike in the demand for Thor Hammers. And to add to this, we had a change in customer Support software, which led to losing messages in the process. However, we are all set up now with our teams back on track, and we definitely want to make it right for you.
Kindly send us an email at info@tribe-wod.com and let us know your name and order number so that we can track it and figure out what went wrong and provide you with a solution.
Apologies for all the inconveniencies this may have caused.
I wish you have a great day.
Best,
Team Tribe-Wod
I ordered middle of March it's June 8th.
I ordered middle of March. It's June 8th. They don't respond to any emails. I believe this is a scam company who has no products. I've issued a dispute with my credit card company. Don't blow your money out the door. There are no products. Only empty promises via email but nothing to send you. They're really great looking on the website but that's it. Just pictures on a website with no products to send. Don't bother. 3 months and no products, no more response from company. I get it...swindlers. scam artists. Just taking money with no products. Liars and thieves.
9 juin 2021
Avis spontané
Réponse de tribe-wod.com
Hi Bill,
I just came across your review and I’m terribly sorry to hear that you didn't receive all the items you had ordered. I hope you can accept my deepest apology.
Over the last few months we have faced delays in production and shipping due to global supply chain disruptions, impacting our shipping times. On top of that, we did a major upgrade in our communication systems so we are able to more effectively communicate and assist our customers.
Please be assured that our fulfillment team is working hard to shorten the timeline for all backorders to be shipped out. We will do all we can to send out your order because what matters most at the end of the day is for our customers to be happy and satisfied.
If you have any questions or need further assistance pertaining to your order, kindly reach out to us at info@tribe-wod.com.
Again, I'm sorry for all the inconveniences this has caused you.
Have a great week and wishing you the best,
Team Tribe-Wod
Ordered December, Delivered May
I ordered 2 Kettlebells in December, and they arrived in May. I was given a delivery date in early Jan and every month it was pushed back - but I was only notified when I would email. Minimal contact and incredibly late shipping. Was initially very excited about these kettlebells but overall very disappointed
28 mai 2021
Avis spontané
Réponse de tribe-wod.com
Hi Samantha,
I just came across your review and I'm terribly sorry that you didn't get decent customer service from us and that your package was delayed. I hope you can accept my deepest apologies.
Note that over the last few months we have faced delays in production and shipping due to global supply chain disruptions and Covid. This has highly impacted our shipping times. To add to this, we had a change in customer Support software and lost plenty of customers' messages in the process.
However, we are all set up now, our teams are back on track and we definitely want to make it right for you.
For all this, we’d like you to please contact us in the following email: info@tribe-wod.com, as we would like to track your order and find out what happened to ensure it doesn't happen again. At Tribe-wod we really value customer feedback as we believe it helps us improve and learn from our mistakes.
Looking forward to hearing back from you and let me express how sorry I am for all the inconveniences this may have caused.
Have a great day and wish you the best,
Team Tribe-Wod
I ordered this well over two months ago…
I ordered this well over two months ago and have contact tribe-wod through multiple emails and attempted phone calls. If there was a response, which hardly happened, it was attomated and answered none of my questions. This company has been a tremendous let down for myself and my entire active duty, Marine Corps division which the whole purpose was to give this order too one of our own who is on his way out the military. Because of this company's terrible customer service and awful execution to get a person's order to them within a reasonable time frame the Marine now has to have a subpar last minute gift to remember the military by. I am beyond upset at this fact and tribe wod is the main factor to the reason this happened. Terrible company
22 mai 2021
Avis spontané
Réponse de tribe-wod.com
Hi Daniel,
I just came across your review and I am terribly sorry to read that you didn’t receive good customer service from us and that they delays in your order shipment resulted in your fellow marine not being able to receive his Tribewod gift. TribeWod takes all customer’s feedback and communications very seriously, so let me apologize again and try to make up for it.
During the past months our shipping times have been impacted by the disruptions we are suffering as a result of COVID, and also, we have also faced delays in production and shipping due to global supply chain disruptions. Additionally, we experienced a change in our Customer Service software that lead us to lose some customer's messages in the process.
However, fortunately our teams are already working hard and back on track, so that we can make it up to you.
For this reason, and as we value very much all customer feedback, we would really appreciate if you could take the time to reach out to us at : info@tribe-wod.com, and provide us with your name and order number, so that we can track it, figure out what happened and provide you with a solution.
I am deeply sorry for all the inconveniences this may have caused and we are really looking forward to hearing back from you.
Have a great week and wishing you the best,
Team Tribe-Wod
Horrible customer service
Horrible customer service! It’s 5/10, I ordered a kettlebell late January. I’ve requested an update twice both times it took 3-4 days to return my message. My request for a refund was flat ignored! I had to result to a Facebook comment which magically disappeared within an hour instead of addressing the issue! Stay away from this company!
10 mai 2021
Avis spontané
Réponse de tribe-wod.com
Hi Lenny,
I just came across your review and I'm so sorry that you didn't receive good customer service from us and had issues with your refund. TribeWod takes all customer’s feedback and communications very seriously, so let me apologize again and try to make up for it.
Over the last few months we had a change in customer Support software, which led to losing customer's messages in the process. However, we are all set up now and we want to make it right for you. In this sense, we’d like you to please reach out to us in the following email: info@tribe-wod.com, as we would like to understand what happened with your order and provide you with a solution. Please indicate your order number, and we’ll make sure to track it and figure out what went wrong: we want to make sure that you receive that refund that never went through.
I am deeply sorry for all the inconveniences this may have caused. I hope you have a nice week.
Best Regards,
Team Tribe-Wod
I placed prder December 5th
I placed prder December 5th. THEIR WEBSITE GUARANTEED I would have my 25# thor kettlebell by Christmas. Every month it is a new excuse. Every month conflicts with the prior excuse given. Now they are suggesting they haven't even filled November's orders. Which were claimed to have be filled months ago! So now I caught them red handed in a bold face lie!
1 mai 2021
Avis spontané
Réponse de tribe-wod.com
Hi Guy,
I just came across your review and I’m terribly sorry to hear that you didn't receive all the items you had ordered. I hope you can accept my deepest apology.
Over the last few months we have faced delays in production and shipping due to global supply chain disruptions, impacting our shipping times. On top of that, we did a major upgrade in our communication systems so we are able to more effectively communicate and assist our customers.
For all this, we’d like you to please reach out to us in the following email: info@tribe-wod.com, as we would like to understand what happened with your order and provide you with a solution. Please indicate your order number, and we’ll make sure to track it and figure out what went wrong.
I am sorry for all the inconveniences this may have caused.
Have a great week,
Team Tribe-Wod
Ordered middle December and now it is…
Ordered middle December and now it is late April over 4 months later and no delivery. I inquired a couple of times and they keep sending me these charts that say if you ordered in Dec then you will receive25 pound models by Feb and that the 35 pound models were actively shipping in March. Well, now it's April and nothing is being received at all. Not sure what's going on with this company but over 4 months and nothing? Telling me it is actively shipping and sill 2 more months and nothing? Can't say I trust this company. Headed. over to the BBB next to file complaints there. From there Attorney General and then hit all of the other review sites. Don't want others to get screwed like I have been.
22 avril 2021
Avis spontané
Réponse de tribe-wod.com
Hi James,
I recently came across your review and I am terribly sorry to read that you didn’t receive good customer service from us and didn't receive your order. This doesn't sound like the type of service we usually provide at all, as TribeWod takes all customer’s feedback and communications very seriously and always strives to provide the best customer experience possible, so let me apologize again and try to make up for it. You can rest assured we are no scam.
Over the last few months we have faced delays in production and shipping due to global supply chain disruptions and Covid restrictions. This has had a direct impact in our shipping times. On top of that, we had a change in customer Support software, which led to losing messages in the process.
However, we are now passed all that, and we are set up and ready to make it right for you.
Please be assured that our fulfillment team is working hard to shorten the timeline for all backorders to be shipped out. We will do all we can to send out your order because what matters most at the end of the day is for our customers to be happy and satisfied.
Reach out to us at info@tribe-wod.com and provide you name and order ID so we can follow up your order.
Again, I'm sorry for all the inconveniences this has caused you.
Have a great week and wishing you the best,
Team Tribe-Wod
Delays delays and more delays
Ordered the 25# Thor hammers end of November with a promise for delivery for Christmas. As if today, April 7, 4+ months later all I have are false promises of “shipping in the next few days”. So VERY disappointed. Will not ever order from them again!!!
8 avril 2021
Avis spontané
Réponse de tribe-wod.com
Hi Bobbi,
I just came across your review and I am terribly sorry that you didn’t receive good customer service from us and experienced delays in shipment. TribeWod takes all customer’s feedback and communications very seriously, so let me apologize again and try to make up for it.
We have experienced production and shipping delays in recent months as a result of global supply chain disruptions and Covid restrictions. Unfortunately, this has terribly impacted our shipping times. However, as TribeWod was created with the goal of providing top quality products to customers combined with an outstanding customer service, we are all set up now and ready to make it right for you.
In this sense, we’d like you to please reach out to us in the following email: info@tribe-wod.com, as we would like to understand what happened with your order and provide you with a solution. Please indicate your order number, and we’ll make sure to track it and figure out what went wrong.
Please accept our sincere apologies.
We look forward to hearing back from you soon.
Best Regards,
Team Tribe-Wod
Tribe Wod does not fulfill it's orders after receiving payment
I placed an order for a Thor KB in October with delivery guaranteed by December. It is now March. Still no product. Customer service responses are vague. They posted a picture of a warehouse full of this product and continue to sell it. However people buying it even in January are reporting that they have not received their product either. In February I received an automated response to my inquiry stating it would be shipped in 1-2 weeks. That did not occur. Now my order on my account is marked FULFILLED. i never received a new tracking number or the product. I believe I am out the money and the product at this point.
7 mars 2021
Avis spontané
Réponse de tribe-wod.com
Hi Terry,
I just came across your review and I’m terribly sorry to hear that you didn't receive all the items you had ordered. I hope you can accept my deepest apology.
Over the last few months we have faced delays in production and shipping due to global supply chain disruptions, impacting our shipping times. On top of that, we did a major upgrade in our communication systems so we are able to more effectively communicate and assist our customers.
Please be assured that our fulfillment team is working hard to shorten the timeline for all backorders to be shipped out. We will do all we can to send out your order because what matters most at the end of the day is for our customers to be happy and satisfied.
If you have any questions or need further assistance pertaining to your order, kindly reach out to us at info@tribe-wod.com.
Again, I'm sorry for all the inconveniences this has caused you.
Have a great week and wishing you the best,
Team Tribe-Wod
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