TripActions Avis 6

Very disappointing experience. Misleading advertisement, advertise that price did include taxes and compared prices against hotles.com where the price did included taxes as well. Booking confirmation did tell as well that taxes are included.
Arrived in the hotel and had to lean that the rate was without taxes.
Tried to contact customer service, chat did not work as it is just AI chat bot. unfortunately the customer support via email was not helpful either, as they just send out senseless info that was not related to the case.
Customer support on the hotline was friendly but tried to convince me that taxes are feels (like resort fees, parking garage, …) and these fees have to be paid separately to the hotel. That fact that the confirmation did tell that taxes were included was neglected. Thus the lady could not help neither. No feedback till today…
Don’t book via them unless you want to be cheated…

Navan / Tripactions customer support is terrible. The agents they use are often poorly trained, cannot understand anything besides the most basic of issues, and are unwilling to assist. God forbid you have ANY issue that requires effort or intelligent thought, because they will tell you to call the airline or car rental yourself to fix your problem. And then the airline or car agency will tell you that it was booked with a third party and all changes would need to be made with the travel agent. It's a horrible user experience when ANYTHING goes wrong, and they don't give a care about the customer. I loathe them with my entire body.

> We know your time is valuable; as a thank you for completing this 5-question survey, we'll send you a $10 Amazon gift card.*

Yeah, there was never any $10 gift card for filling out the survey. I waited two weeks. Nothing at all.

If they can't even get this right, why would I trust them with my business?

Writing about my experience using TripActions in Central Europe: the fares are 400% (!) of what I would pay if I booked at the airline directly. Where in earth do these price increases come from?

Besides the extortionate fees they add on bookings and not displaying them anywhere in the booking process, only visible on the invoice, the platform is not showing all flights you would get by searching directly on the airline websites or other flight aggregators. Terrible user experience in the application, lots of error messages thrown forcing you to contact their support team, only to be advised to book off the platform. Mindblowing!

One of my favourite pieces of the Ops stack. Can be a bit of a pain to get them to allow monthly rather than point billing but have saved our admin team a ton of time