Completely disorganised, no internal tour due to late start
Completely disorganised. Booked 1 hr tour of Colosseum, to include 10 mins welcome and 50 mins tour.
Welcome was 20 mins late starting, then had to walk through underground station to join large queue. Got through security 50 mins after tour should’ve commenced at which point the guide left us to commence another tour.
GOT NO TOUR WHATSOEVER, JUST SOME INFORMATION / HISTORY DURING THE QUEUE. Luckily I booked via a ticket agent so got some compensation via them.
Réponse de Trip In Art - Italy
Dear Melanie,
We are deeply sorry to hear about your disappointing experience during your recent visit to the Colosseum with us. Your feedback is extremely valuable to us as we continuously strive to improve our services.
First and foremost, we sincerely apologize for the inconvenience caused by the delay in starting the tour and the long wait to enter the monument. While we understand that the security lines are not directly under our control, we always endeavor to ensure that our guests have a smooth and efficient entry process, especially during peak periods such as Easter Week.
Regarding the duration and quality of the guided tour, we acknowledge your dissatisfaction and assure you that we take this matter very seriously. It is never our intention to provide anything less than a comprehensive and engaging tour experience for our guests. We will immediately review our procedures and make necessary adjustments to prevent similar occurrences in the future.
We appreciate your candid feedback and want to express our gratitude for bringing these issues to our attention. Your comments help us identify areas for improvement and enable us to work towards delivering exceptional service to all our customers.
Once again, we apologize for any inconvenience caused and hope that we can have the opportunity to restore your faith in our services in the future.
Best regards,
Andy
Trip In Art Team
